酒店房务部全套术语3英文Word格式.docx
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Anapproachtoensuringtheconsistentdeliveryofservices.
QUEEN
Aroomwithaqueen-sizebed;
maybeoccupiedbyoneormorepeople.
QUEENBED
Abedapproximately60inchesby80inches.
RACKRATE
Thestandardrateestablishedbythepropertyforaparticularcategoryofrooms.
RATEPOTENTIALPERCENTAGE
Thepercentageoftherackthatahotelactuallyreceives,foundbydividingtheactualaverageroomratebythepotentialaveragerate.Alsocalledtheachievementfactor.
RATIO
Themathematicalexpressionofasignificantrelationshipbetweentworelatednumbersthatresultsfromdividingonebytheother.
RATIOANALYSIS
Theanalysisoffinancialstatementsandoperatingresultsusingratios.
RECRUITMENT
Theprocessbywhichqualifiedapplicantsaresoughtandscreenedtofillcurrentlyorsoon–or–bevacantpositions.Theprocessinvolvesannouncingoradvertisingjobvacanciesandevaluatingapplicantstodeterminewhomtohire.
REFERRALGROUP
Agroupofindependenthotelsthathavebandedtogetherfortheircommongood.Hotelswithinthegrouprefertheirdepartingguestsorthosegueststheycannotaccommodatetootheraffiliatedproperties.
REFUSALREPORT
SeeTurnawayReport.
REGISTRATION
Theprocedurebywhichanincomingguestsignifieshisorherintenttostayatapropertybycompletingandsigningaregistrationcard.
REGISTRATIONCARD
Aprintedformforaregistrationrecord.Inmoststates,theguest’ssignatureonaregistrationcardisrequiredbylaw.
REGISTRATIONRECORD
Acollectionofimportantguestinformationcreatedbythefrontdeskagentfollowingtheguest’sarrival.Theregistrationrecordincludestheguest’sname,address,telephonenumber,andcompanyaffiliation;
methodofpayment;
anddateofdeparture.
RESERVATION
Anagreementbetweenthehotelandaguestthatthehotelwillholdaspecifictypeofroomforaparticulardateandlengthofstay.
RESERVATIONCONFIRMATION
Anoralorwrittenverificationoftheinformationcontainedinareservationrecord.SeealsoLetterofConfirmation.
RESERVATIONFILE
Acomputer–basedcollectionofreservationrecords.
RESERVATIONRACKSLIP
Aformusedtorecordaguestreservationthatisfiledinareservationrack.
RESERVATIONRACKS
Rackswhichstorethereservationrackslipsorregistrationcardsofanticipatedarrivals.Inanadvancereservationrack,reservationrackslipsarearrangedbytheguests’scheduleddatesofarrivaland,withineachday’sgrouping,alphabeticallybytheguests’orgroups’names.Acurrentreservationrackisaportablesubsetoftheadvancereservationrackusedbyfrontdeskagentsduringregistration.
RESERVATIONRECORD
Acollectionofdatathatidentifiesaguestandhisorheranticipatedaccuratelyschedulestaff.
RESERVATIONSTATUS
Anindictorofaroom’slong–termavailabilityforassignment.
RESERVATIONTRANSACTIONSREPORT
Asummaryofdailyreservationsactivityintermsofrecordcreation,modification,andcancellation.
RESERVATIONSAGENT
Anemployee,eitherinthefrontofficeorinaseparatedepartmentwithintheroomsdivision,whoisresponsibleforallaspectsofreservationsprocessing.
RECERVATIONSCONTROLBOOK
Abinderwithatallypageforeachdayoftheyear.Usedinnon-computerizedhotelstotrackreservations.
RESERVATIONSHISTORY
Acollectionofstatisticsonallaspectsofthereservationsprocess,includingthenumberofguests,occupiedrooms,reservationsbysource,no-shows,walk–ins,overstays,andunderstays.
RESERVATIONSMANAGEMENTSOFTWARE
Afrontofficecomputerapplicationthatenablesahoteltorapidlyprocessroomrequestsandgeneratetimelyandaccuraterooms,revenue,andforecastingreports.
RESERVATIONSWALLCHART
Aspeciallydesignedchartthatdisplayshotelroomsverticallyanddaysofthemonthhorizontally.Whenaccommodationsareavailable,thereservationsagentcanassignaspecificroombytapingoverthelinethatrepresentsthatroom.Alsocalledareservationsdensitychart.
RESIDENTIALHOTEL
Ahotelwhoseguestquartersgenerallyincludeasittingroom,bedroom,andkitchenetteforpermanentorsemi-permanentguests.Manyothertypesofhotelsalsoofferresidentialaccommodationsandresidentialhotelmayoffershort-termaccommodations.
RESORTHOTEL
Ahotelthatprovidessceneryandactivitiesunavailableatmostotherproperties,andwhoseguestsaretypicallyvacationers.Resorthotelsaretheplanneddestinationoftheirguests.
REVENUEFORECASTREPORT
Aprojectionoffuturerevenuecalculatedbymultiplyingpredictedoccupanciesbycurrentroomrates.
ROOMASSIGNMETN
Theidentificationandallocationtoaguestofanavailableroominaspecificroomcategory,finalizedaspartoftheregistrationprocess.
ROOMNIGHT
Oneroomoccupiedforone