全面质量管理TQM外文文献翻译译文3158字Word文档格式.docx

全面质量管理TQM外文文献翻译译文3158字Word文档格式.docx

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原文

TheDevelopmentofTotalQualityManagementTheory

Author:

LaboredD.

Abstract

Totalqualitymanagementafteralongstageofdevelopment,fromqualitymanagementideasandmethodsofthedeeming（PDCAcycle）developmenttothePhilippinesfortroot,putforwardtheconceptofthebeginning,theworldhascarriedonthethoroughresearchtoit,thetotalqualitymanagementthoughtandmethod,thetheoryofapplicationanddevelopmentconstantlyinpractice.Contentandrequirementsofqualitymanagementstandardizationwiththespreadoftheconceptoftotalqualitymanagement,moreandmorecompaniesbegantoadoptthiskindofmanagementmethod,itistheworldrecognizedtheeffectivequalitymanagementmode.Thecoreoftheproductdesignqualitymanagementplanbasedoncustomerasthecenter,designproductsthatcustomersneed,speeduptheproductdesign,guaranteethequalityoftheproductdesign,toachieveproductdesign.Goalistosavetheproductcost,maketheproductdesignmeetstherequirementsandrelatedstandards,reducerework,enhancethecompetitivenessoftheproducthastheprofoundsignificance.

Keywords:

Totalqualitymanagement;

Productdesign;

Managementplan

1Introduction

Totalqualitymanagement（TQM）isanimportantcontentofenterprisemanagementmodernizationandscientific.ItoriginatedintheUnitedStatesinthe1960s,waslaterWesternEuropeandJapantopromotegraduallygetrapiddevelopment.Itistheprincipleofapplicationofmathematicalstatisticsmethodforqualitycontrolandqualitymanagementtorealizequantitative,changetheafterinspectionofthequalityoftheproductsforthequalitycontrolintheprocessofproduction.Totalqualitymanagement（TQM）,firstofall,themeaningofqualityiscomprehensive,includingnotonlytheproductqualityofservice,butalsothequalityofwork,workwithqualityguaranteethequalityoftheproductorservice;

Second,itisthewholeprocessofqualitymanagement,notonlytomanagethemanufacturingprocess,andmanagementofprocurement,designuntilthewholeprocessofstorage,salesandafter-salesservice.Internationalqualityacademyofsciencesliezhangpointedoutthatthebestthingsintheworldthanthetotalqualitymanagement.Hehasaveryincisiveinsightsfortotalqualitymanagementis:

totalqualitymanagementistoimprovestaffqualityandenterprisequality,toimprovequality,reduceconsumptionandincreasetheefficiencyofpurpose;

Totalqualitymanagementisthekeycoordinationandsupervisionofthequalitymanagementwork,anditonlyheadshallhavetherighttodo;

Thehistoryofmanagementisfromtubepeopletorespectpeople.

2Therelativeconceptsoftotalqualitymanagement

2.1Thedefinitionofquality

Qualityfromtheviewpointofcustomersintoconsiderationandstrengthentotheproduct.Qualityimportanceliesinitsconsistency,itisakindofculture,isawayoflife.Forexample,workability,reliability,durability,operational,etc.,butsomequalitycharacteristicsisnoteasytobeidentified.Inaword,toimprovetheconsistencyofquality,makeitabetterfocustomeetcustomerdemand,toexceedcustomerexpectations,istherealquality.Traditionalproductionorientedenterprise,thequalityofproductsareusuallyonlybebookfinanciallosseslinkedwiththecompany:

toreworkcost,scrap,andwarrantyandservicecoststomeasurethequalityoftheproduct.Thecustomeristhemostimportantpartoftheproductionsystem,duetothehighqualityproductsandservicesisnotlostcanensurethattheoldcustomersandattractnewcustomers,alsocanimprovethecompany'

sreputationandincreasemarketshare.Customeriscanfeeltheproductsquality,andcanpassthedemandincreaseanddecreaseoffeedback.Goodqualityproductscanattractmorecustomers,thishasbroughtthecompanymarketspace,butalsoaprofit.Thedefinitionofnationalstandards:

qualityistheproductorservicecharacteristicsandfeaturesoftheabilitytosatisfystatedorimpliedneeds.Andpopulardefinitionofquality:

qualityistheuserofaproduct（includingservices）satisfactionmeasurement.Qualityisthelifeoftheproductorservice.

2.2Qualitymanagement

Qualitymanagementisthequalityofcommandandcontrolcoordinateactivitiesoftheorganization.Qualitymanagementinvolvesallaspectsoftheorganization,itrequiresaroundformthewholeprocessofproductquality,throughtheestablishmentandimplementationofqualitypolicyandqualityobjectives,toprovidethemarketwithproductstomeettherequirementsofcustomersandotherinterestedparties.Qualitymanagementofthemainactivitiesinclude:

qualitypolicyandqualityobjectives;

Qualityplanning,qualitycontrol