凯捷咨询----解决问题的方法与假设2004年PPT版PPT格式课件下载.ppt

凯捷咨询----解决问题的方法与假设2004年PPT版PPT格式课件下载.ppt

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FactualinformationgatheredtoproveordisprovehypothesesAnalysewhatthedatatellsusStatementsthatprovidedirectionandstructurefortheanalysis2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshopHypothesisformationensuresthatouranalysisisfocusedonourclientsproblemFormHypothesesDefinetheIssuesGatherDataAnalyseDataFindInsightsDevelopConclusionsandMakeRecommendationstoImplementSowhat?

aha,newthoughtWhatyoushoulddoandhowWhatarethequestionskeepingyouawakeatnight?

FactualinformationgatheredtoproveordisprovehypothesesAnalysewhatthedatatellsusStatementsthatprovidedirectionandstructurefortheanalysis2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshopHypothesesaredevelopedinthreestepsWhataretherealstrategicissues?

Whatistheimpactontheorganisation?

Whatarethepriorities?

Wethink.Itlookslike.Therightanswermaybe.Theoptionscouldbe.Webelievethistobetrue.Aseriesofstatements,notyetbackedbydataBasedoninitialdatasearchorexpertopinionsAnumberofassertionsneedtobetrueforahypothesistobevalid.Isthereamarketforwhitelabelinsuranceproducts?

DirectchannelsaregrowingRetailershaveastrongchannelandbrandThereareexistingproductsChubbInsurancecanaccessnewbusinessbyusingthebrandstrengthofTescoresultingIslowcostofacquisitionandprofitablebusinessDefinethequestionReviewandDescribeMultipleAssertionsFormthehypothesis123ConsultingSkillsWorkshopAhypothesisshouldidentifynotonlytheissuebutalsothecauseandtheimpactThinkthroughthesethreestagesasyoucreateahypothesistohelpyouplanouthowyouwilltestit:

Whatistheissue?

Whatistheunderlyingopportunity?

Whereistheadvantage?

Whatdoyouthinkcausestheissue?

Whatarethekeydriversoftheprocess?

Whatistheimpactoftheissue?

Howcanwetellthereisanopportunity?

Whydowecare?

“xisanopportunity.”“dueto.”“resultingin.”ConsultingSkillsWorkshopDEFINETHEPROBLEMSTRUCTURETHEANALYSISFINDTHESOLUTIONOurproblemsolvingapproachproducesresultsthroughansweringasimpleseriesofquestionsIsthereaproblemoropportunity?

Ifsowheredoesitlie?

Whydoesitexist?

Whatcouldwedoaboutit?

Whatshouldwedoaboutit?

Fine,butIWIKH2dothis.2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshop“Ifyoudontknowwhereyouaregoing,anyroadwilltakeyouthere.”-AnonymousWhyproblemdefinitionmatters2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshopInstructuringaproblem,breakitintosmaller,easier-to-handlecomponentsANDstartwiththerightdefinitionsUSCarMarketLightTrucksPassengerCarsBig3MiniVansSportUtilityVehiclesFordGMChryslerButbecarefulwhydoesthisnotwork?

2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshopMutuallyExclusiveandComprehensivelyExhaustiveThemostimportantruleforanystructureyouimpose2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshopDEVELOPAHYPOTHESISWhatdifferentiatesagoodhypothesisfromabadone?

Ontarget:

AnswersthecorequestionontheclientsmindAccurate:

EmbracestheentirerangeofcompetitiveorprofitdriversMinimal:

“Occamsrazor”Actionable:

CanbequantifiedandtestedOntimeGoodHypothesesAreCannotberefutedCannotpossiblybequantifiedRequireyouto“BoiltheOcean”AresoobviousthatnobodycanintelligentlydisagreewithitOrlooklikeanabstractmodelofaprocessconsistingofboxes,arrowsandcloudsBadHypotheses2004Capgemini-AllrightsreservedXxx/yymmdd-StructuredProblemSolvingandHypothesisGeneration,Author/ConsultingSkillsWorkshopDEVELOPAHYPOTHESISHowtofindagoodhypothesisThereareprovenprocessestogeneratehypotheses:

TalktolotsofpeopleaboutthecoreproblemHaveabrainstormingcaseteammeetingTaguchimethodask“5Whys”S