某公司商务英语口语培训教材(二)PPT课件下载推荐.ppt

某公司商务英语口语培训教材(二)PPT课件下载推荐.ppt

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vEveryonethinkofchangingtheworld,butnoonethinkofchanginghimself.Lead-inLead-in商务电话商务电话（一一）MakingCalls1ReceivingCalls2TransferringCalls3TelephoneMessages4MakingCallsv确认电话确认电话Isthat01234567?

Hello,（isthat）John?

v自报姓名自报姓名ThisisAdafromTPV.Hello?

ThisisAdaspeaking.MakingCallsv打错电话打错电话Sorry,Imusthavedialedthewrongnumber.Imterriblysorry.Ivegotthewrongnumber.Imsorry.Ivebeenmis-routed.ImsorrybutthisisthenumberIwasaskedtoring.v告知找谁告知找谁MayIhaveJack?

IwonderifKarenisin.May/Could/CanIspeakto/withDr.Smithplease?

CouldyoupleaseputKellyonthephone.CouldyouputKellybackon?

MakingCallsv事情紧急事情紧急IhavesomethingurgenttoconsultKelly.IneedtogetincontactwithJackrightaway.Thesituationadmitsofnodelay.CouldIhavehermobilephonenumber?

CouldyoutellmewhereIcanreachher?

MakingCallsv何时回来何时回来Canyoutellmewhattimehewillbeback?

Whendoyouexpecthimback?

Whattimedoyouthinkhellbefree?

Whenisagoodtimetocatchhim?

MakingCallsv稍后再打来稍后再打来ImustdiscussthematterwithJackhimself.Illcallbacklater.Illringagainonehourlater.MakingCallsv告知电话告知电话Hello,01234567.Goodmorning.GrantHotel.Can/MayIhelpyou?

Hello,TPV.HowcanIhelpyou?

ReceivingCallsv语音信箱语音信箱Hello.Youhavereached01234567.ImsorryImunabletoansweryourcallrightnow.Plsleaveyourmessageafterthetone.IllgetbacktoyouassoonasIcan.ThanksforcallingCRIOnline,plsdialtheextensionorpress0togettotheoperator.ReceivingCallsv请对方稍等请对方稍等Justamoment/second,please.Illseeifhesin.Hangon.Illgethimforyou./Illputhimonthephone.Wouldyoumindholdingforaminute.Sheiscomingnow.ReceivingCallsv重名重名WehavetwoKayshere.WhichKaydoyouwanttotalkto?

Byanychancedoyouknowherdepartment?

Kayofwhichdepartment?

ReceivingCallsv没有此人没有此人WedonthaveanySmithworkinghere.Imsorrythereisnobodyherebythatname.Heisnolongeratthiscompany.Imsorry.SmithwastransferredtoourBranchOffice.ReceivingCallsv人不在人不在Hesofftoday./Hesoffduty/fortheday.Imsorryheisnotintheoffice/outoftheoffice.Hesoutoftown./Hesonabusinesstrip（to/inHongKong）.Hesoutforlunch.Wouldyouliketotryagainanhourlater.ReceivingCallsv不便接电话不便接电话Imafraidhesoccupied/busy/tiedupnow.Hesonanotherlineatthemoment.Imsorry,hehassomeoneinhisofficerightnow.Hesin/attendingameetingnow.ReceivingCallsv何时回来何时回来Intwohours,Ithink.Imnotsure,buthellprobablybebackbythree.Heshouldbebackafterlunch/verysoon.Canyoucallbacklater?

ReceivingCallsv代接代接Cananyoneelsehelpyou（withthis）?

Wouldyouliketospeaktosomeoneelseintheoffice?

WouldyoucaretospeaktoLilyinstead?

Lilycantakethecallforher.ReceivingCallsv没听清楚没听清楚Pardon?

/Ibegyourpardon.ImafraidIdidntcatchyourname.Couldyourepeatit,please?

Canyouspeakabitlouder?

Imafraidyourespeakingabittoofast.Canyouspeakslowly.ReceivingCallsv线路有问题线路有问题Icanthearyouverywell.Thephoneseemstobeoutoforder.Thephoneseemstobeoutoforder.Imsorry,weseemtohaveabadconnection./Itsabad/terribleline.Imafraidwehaveacrossedline.HangupandIllcallyouback.Canyouhangupandcallback?

ReceivingCallsv对方打错对方打错Sorry,wrongnumber.Imafraidyouvegot/dialedthewrongnumber.Imsorryyouhavethewrongextension.Whatnumberhaveyoudialed?

No,its01234567.ReceivingCallsv挂断电话挂断电话Oh,sorry,Idbettergonow.Oh,somebodyisatthedoor.Ihavetogo.Illcallyouagainlater.Illthinkaboutitandcallyoubacksoon,OK?

Sorry.Ihaveameetingrightnow.WellLily,itsbeenapleasuretalkingtoyou.ReceivingCallsSampleDialogueAvA:

Hello.CanIspeaktoMr.JohnAnderson,Please?

ThisisSteveLee.vB:

Holdon,please.vC:

JohnAndersonspeaking.vA:

Hi,John.ThisisSteve.Didyougetmynote?

vC:

Yes,Ijustgotit.Illthinkitoverandcallyouback.vA:

Fine.Seeyoulater.vC:

Goodbye.ThanksforcallingTPVOnline,plsdialtheextensionorpress0togettotheoperator.vA:

Hello.ThissDavidfromBBC.MayIhaveKayplease?

vB:

Imsorry,butwehavetwoKayshere.WhichKaydoyouwanttotalkto?

vA:

KayinchargeofHP.vB:

Hangon.Illgetherforyou.SampleDialogueB（）vB:

Imafraidshesoccupiednow.Cananyoneelsehelpyou?

No.Ireallyneedtotalktoherpersonally.vB:

Wouldyouliketotryagainlater?

OK,Whenisagoodtimetocatchher?

Inonehour,Ithink.vA:

Fine,thanksalot.Seeyou.vB:

Seeyou.SampleDialogueBLOGOLetscallitaday!

Letscallitaday!