西餐厅服务英语教学ppt优质PPT.ppt

西餐厅服务英语教学ppt优质PPT.ppt

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pdf、图片格式等ButterGingerSoysauceCondiment调味品黄油生姜酱油MaindishDrinkingDessertBuffetCoffee/teaFoodIntroduce食品介绍主菜主菜饮品饮品甜点甜点自助餐自助餐咖啡咖啡/茶茶BeefSteakSaladChickenVegetablesFoodIntroduce食品介绍牛肉牛肉牛排牛排色拉色拉鸡肉鸡肉蔬菜蔬菜SeafoodCrabOysterShrimpShellFoodIntroduce食品介绍海鲜海鲜蟹蟹牡蛎牡蛎虾虾贝壳贝壳HamSandwichmushroomWontonDumplingFoodIntroduce食品介绍火腿火腿三明治三明治蘑菇蘑菇馄饨馄饨饺子饺子CakeChocolateJuiceIcecreamPuddingFoodIntroduce食品介绍蛋糕蛋糕巧克力巧克力果汁果汁冰淇淋冰淇淋布丁布丁BoilFry（deep-fry）GrillSteamRoastSmokeWaysofCooking烹饪方法煮煮煎煎扒扒蒸蒸烤烤熏熏BasicGuestContact简单交流简单交流Greeting问候Greeting问候Welcometo欢迎光临Pleasantstay住店愉快Goodmorning早上好Enjoy喜欢GreetingKeyWords问候问候-关键单词关键单词GreetingSubstitutions问候问候-句子句子Welcometoourrestaurant.MayIhelpyou?

欢迎光临我们餐厅，我能帮助你们忙？

Imglad/pleased/happy/delightedtoseeyou（again）.我很高兴（又）能见到你。

Ihopeyouwillenjoyyourmeal.我希望你用餐愉快。

BackFarewell告别告别FarewellKeyWords告别告别-关键单词关键单词ComplimentCommentsNicetripSmoothflightHaveasafetrip/journeyBonVoyageServiceSatisfiedVisitLookforwardto赞赏评论旅途愉快飞行顺利一路平安服务满意访问期待FarewellSubstitutions告别告别-句子句子Goodbye,thankyouforcometomyrestaurant感谢您入住我们的餐厅。

Wehopeyouaresatisfiedwithus.我们希望您能满意我们的服务。

Welookforewordtoservingyouagain.我们期待再次接待您。

Didyouenjoyyourmeal?

您喜欢您的菜肴吗？

BackThanks致谢ThanksKeyWords致谢致谢-关键单词关键单词Understanding理解Valuableadvice宝贵意见Appreciate感激Support支持Assist协助Noproblem没问题ItistheleastIcando小事一桩Dontmentionit不客气ThanksSubstitutions致谢致谢-句子句子Thankyouverymuch/somuchforyourservice.非常感谢您提供的服务。

Wereallyappreciateyourkindness,miss.小姐，我们非常感谢您的好意。

Imgladthatyourehappywithourservice.我很高兴您能对我们的服务感到满意。

Youarewelcome.Itismypleasure.不客气，我很乐意。

Apology道歉ApologyKeyWords道歉道歉-关键单词关键单词Delay推迟Apology道歉Careless粗心的Accident事故Inconvenience不便Regret遗憾Discomfort不适Takecareof关心ApologySubstitutions道歉道歉-句子句子Imapologizeforthemistake.我为这个错误道歉。

Imsorrytohearthat我很遗憾听你这么说。

Wefellverysorryaboutthis.Illtakecareofitrightaway.我们很抱歉，我马上处理。

Pleasetakecareofthisrightaway.请马上处理此事。

BackUsefuldialogue实用对话实用对话BookingSeatsService订位服务订位服务Reservation预定Windowtable靠窗位Full客满Tablefor4/54/5人桌Confirm确认KeywordsBookingSeatsService订位服务订位服务Goodafternoon.thisisIsabellarestaurant.whatcanIdoforyou?

Hawmanyofyoumayweexpectinyourparty?

Imafraidwearefullybookedfortonight.MayIhaveyournameandtelephonenumber?

SubstitutionsBookingSeatsService订位服务订位服务C:

Goodmorning.thisisIsabellarestaurant.whatcanIdoforyou?

G:

Whattimedoyouopenintheevening?

C:

Weopenat5:

30pmsir,andwetaketheordersat10；

30pm.G:

Good.Idliketoreserveatablefortow.C:

Yessir.whattimewouldyouliketable,sir?

Iamnotsure,perhapsaround8；

00pm.Hawmanyofyoumayweexpectinyourparty?

dialogueBookingSeatsService订位服务订位服务C:

Fine.Illreserveatableat8；

00，sir.MayIhaveyourname,please?

Bellow.HenryBellow.C:

Oh,isthereanychanceofatablebythewindow?

Mywifelovestheharborview.Onemorething,asitisherbirthday,Iwantittobeacelebration.C:

Isee.wehavealreadyreceivedmanybookingsandthoughIcannotguaranteeanything,pleasebeassuredthatwelltryourbest,Mr.bellow.Ihopeyoullunderstand.G:

Ido,butIwouldappreciateitifitcouldbearranged.C:

I