西餐厅服务英语教学ppt优质PPT.ppt

1、ppt、pptx；或者也可以保存为：pdf、图片格式等ButterGingerSoy sauce Condiment 调味品 黄油生姜酱油Main dish Drinking Dessert BuffetCoffee/tea Food Introduce 食品介绍 主菜主菜饮品饮品甜点甜点自助餐自助餐 咖啡咖啡/茶茶Beef Steak Salad Chicken Vegetables Food Introduce 食品介绍 牛肉牛肉牛排牛排色拉色拉鸡肉鸡肉蔬菜蔬菜Seafood Crab OysterShrimp Shell Food Introduce 食品介绍 海鲜海鲜蟹蟹牡蛎牡蛎虾虾贝

2、壳贝壳Ham SandwichmushroomWonton Dumpling Food Introduce 食品介绍 火腿火腿三明治三明治蘑菇蘑菇馄饨馄饨饺子饺子Cake Chocolate Juice Ice cream Pudding Food Introduce 食品介绍 蛋糕蛋糕巧克力巧克力果汁果汁冰淇淋冰淇淋布丁布丁Boil Fry（deep-fry）Grill Steam RoastSmoke Ways of Cooking 烹饪方法 煮煮煎煎扒扒蒸蒸烤烤熏熏Basic Guest Contact简单交流简单交流Greeting 问候Greeting 问候 Welcome to 欢

3、迎光临Pleasant stay 住店愉快Good morning 早上好Enjoy 喜欢 Greeting Key Words问候问候-关键单词关键单词Greeting Substitutions问候问候-句子句子Welcome to our restaurant.May I help you?欢迎光临我们餐厅，我能帮助你们忙？Im glad/pleased/happy/delighted to see you（again）.我很高兴（又）能见到你。I hope you will enjoy your meal.我希望你用餐愉快。BackFarewell告别告别Farewell Key Wo

4、rds告别告别-关键单词关键单词Compliment Comments Nice trip Smooth flight Have a safe trip/journey Bon Voyage Service Satisfied Visit Look forward to 赞赏 评论 旅途愉快 飞行顺利 一路平安 服务 满意 访问期待Farewell Substitutions告别告别-句子句子Goodbye,thank you for come to my restaurant感谢您入住我们的餐厅。We hope you are satisfied with us.我们希望您能满意我们的服务。

5、We look foreword to serving you again.我们期待再次接待您。Did you enjoy your meal?您喜欢您的菜肴吗？BackThanks 致谢Thanks Key Words致谢致谢-关键单词关键单词Understanding 理解Valuable advice 宝贵意见Appreciate 感激Support 支持Assist 协助No problem 没问题It is the least I can do 小事一桩Dont mention it 不客气Thanks Substitutions致谢致谢-句子句子Thank you very muc

6、h/so much for your service.非常感谢您提供的服务。We really appreciate your kindness,miss.小姐，我们非常感谢您的好意。Im glad that youre happy with our service.我很高兴您能对我们的服务感到满意。You are welcome.It is my pleasure.不客气，我很乐意。Apology道歉Apology Key Words道歉道歉-关键单词关键单词Delay 推迟Apology 道歉Careless 粗心的Accident 事故Inconvenience 不便Regret 遗憾D

7、iscomfort 不适Take care of 关心Apology Substitutions道歉道歉-句子句子Im apologize for the mistake.我为这个错误道歉。Im sorry to hear that我很遗憾听你这么说。We fell very sorry about this.Ill take care of it right away.我们很抱歉，我马上处理。Please take care of this right away.请马上处理此事。BackUseful dialogue实用对话实用对话 Booking Seats Service订位服务订位服务

8、Reservation 预定Window table 靠窗位Full 客满Table for 4/5 4/5人桌Confirm 确认Key words Booking Seats Service订位服务订位服务Good afternoon.this is Isabella restaurant.what can I do for you?Haw many of you may we expect in your party?Im afraid we are fully booked for tonight.May I have your name and telephone number?Su

9、bstitutionsBooking Seats Service订位服务订位服务C:Good morning.this is Isabella restaurant.what can I do for you?G:What time do you open in the evening?C:We open at 5:30pm sir,and we take the orders at 10；30pm.G:Good.Id like to reserve a table for tow.C:Yes sir.what time would you like table,sir?I am not su

10、re,perhaps around 8；00pm.Haw many of you may we expect in your party?dialogueBooking Seats Service订位服务订位服务C:Fine.Ill reserve a table at 8；00，sir.May I have your name,please?Bellow.Henry Bellow.C:Oh,is there any chance of a table by the window?My wife loves the harbor view.One more thing,as it is her birthday,I want it to be a celebration.C:I see.we have already received many bookings and though I cannot guarantee any thing,please be assured that well try our best,Mr.bellow.I hope youll understand.G:I do,but I would appreciate it if it could be arranged.C:I