英语基础模块3UNIT4PPT资料.ppt

英语基础模块3UNIT4PPT资料.ppt

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complain?

Becausetheshirtisofthewrongsize.Becausetheshirtisofthewrongsize.Idliketohavethisshirtreplaced.Idliketohavethisshirtreplaced.Listenandcomplete.TimwenttotheshoptoTimwenttotheshoptohavehiswatchreplaced.havehiswatchreplaced.Listenandtick.NameoftheCustomerTimItemwatchalarmProblemsomethingwrongwiththealarmsomethingwrongwiththebeltofthewatchother:

_TimeofPurchasethisweeklastweekother:

_Solutionreplacerefundother:

_CustomerSignature_TimTimTimTimTim:

Mom:

Tim:

Ivegottogonow.Illhavetogototheshopbeforework.Whatsthematter?

Illhavetohavemywatchreplacedbecausethereissomethingwrongwiththealarm.Timisleavinghome.Timistalkingtothestaff.Staff:

Staff:

Goodmorning!

HowcanIhelpyou,sir?

Iboughtthiswatchinyourshopbutitdoesntworkverywell.Whatistheproblem?

ThealarmdoesntworkandwhenItookoffthewatchyesterday,Ifounditleftagreenmarkonmywrist.Listenandunderline.Didyouwearthewatchintheshower,sir?

No.Itookitoffbeforetakingtheshower.Whendidyoubuythiswatch?

Iboughtitoneweekagoanditsstillunderguarantee.Imverydisappointedatitsquality.Imsosorryfortheinconveniencewehavecausedyou.Wouldyoulikearefund?

No,Idratherhavethewatchreplacedplease.Noproblem,sir.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?

Wellgetthiswatchexchangedforyouinnotime.Thankyou.Listenandunderline.Staff:

Lookandtalk.A:

Illhavetohavethis_.B:

Whatistheproblem?

A:

Whatsnext?

_.B:

_.Actandpractice.Youareacustomer.TheCDplayeryouboughtlastweekdoesntworkverywell.TheradiodidntworkandtheCDstoppedworkingtoo.Youwouldlikearefund.Youarethestaffoftheshop.Makesureyouunderstandtheproblem,checkthereceiptandagreetogivethecustomerarefund.Itsnotwhatyoupromised.Itsnotwhatyoupromised.HowdoyouexpectustosolvetheHowdoyouexpectustosolvetheproblem?

problem?

Canyouprovide?

ContactusagainifyouhaveanyotherContactusagainifyouhaveanyotherproblems.problems.这与你们承诺的不一致。

这与你们承诺的不一致。

您希望如何解决呢？

您能提供您能提供吗？

吗？

如再有问题请与我们联系。

Discussandanswer.Whatwouldyoudointhefollowingsituations?

Yourgoodsareincorrectlyproduced.Theassemblylinebreaksdown.Thecustomercomplainstoyou.DearDearMrMrSmith,Smith,IfeltverysorrytoreadyourletterofAugust17abouttheincorrectlyproducedIfeltverysorrytoreadyourletterofAugust17abouttheincorrectlyproducedleaflets.Sincewehavebeenpartnersforsolong,Ihavealreadyworkedoutaleaflets.Sincewehavebeenpartnersforsolong,Ihavealreadyworkedoutasolutiontothisproblem.solutiontothisproblem.ThomasR.SmithDriversCo.3489GreenAve.Olympia,WA98502Readandchoose.Firstofall,Iexpressmyapologyforthedelayedproduction.TheassemblylineFirstofall,Iexpressmyapologyforthedelayedproduction.Theassemblylineofourcompanybrokedownsothatwecouldntfinishitontime.Aswehavesignedofourcompanybrokedownsothatwecouldntfinishitontime.Aswehavesignedthecontract,wewillpayforyourloss.thecontract,wewillpayforyourloss.Secondly,asfortheincorrectlyproducedleaflets,IthinktheremusthavebeenSecondly,asfortheincorrectlyproducedleaflets,Ithinktheremusthavebeenacommunicationproblembetweenus.Wethoughtthatyouexpectedblackandacommunicationproblembetweenus.Wethoughtthatyouexpectedblackandwhiteleaflets.Weresorryforthemistakeandwelltakealltheincorrectleafletsbackwhiteleaflets.Weresorryforthemistakeandwelltakealltheincorrectleafletsbackandproducefullcolorcopiesforyouimmediately.Whatsmore,wewillreducetheandproducefullcolorcopiesforyouimmediately.Whatsmore,wewillreducethepriceby10%.priceby10%.Readandchoose.Youcandecideonwh