《酒店专业英语(二)》教案Word文档下载推荐.doc
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Operator&
TheBusinessCenter
A.Objectives
Studentswillbeableto:
1)Befamiliarwithallkindsofservicesthatwillbeprovidedbythebusinesscenter,suchastyping,copying,printing,sendingfax,internetserviceandsoon;
2)Beabletobeagoodoperator;
3)Learnhowtotransferthecalls,leavemessagethroughtelephone.
4)LearnhowtodealwiththeDDDandIDDcalls.
5)Learnhowtoprovidethewake-upcallserviceandknowhowtousetheautomaticwake-upsystem.
B.Importantanddifficultpoints
1)Speakingskills:
makesomedialoguesabouttheservicesaboutthebusinesscenterandtelephoneroom.
2)Comprehensiveskills:
Understandthepassageinthetextandonthisbasis,learntodescribecontentofthetext,anddiscussabouttheissue.
3)Functions:
Focus1:
howtobeagoodbusinesscenterclerk;
Focus2:
knowtodealwiththetelephoneservice;
C.teachingcontentsandtimeallotment:
1)1st-2ndperiod:
warmingupandbackgroundinformation,befamiliarwiththeTextA,communications.
2)3rd-4thperiod:
Learnthedialoguesaboutthebusinesscenterandtelephoneserviceonourtextbook.Learnsomeimportantwordsandsentencesaboutthebusinesscenter.
3)5th-6thperiod:
ListeningpracticeaboutthebusinesscenterfromsomeMP3andtapes.
4)7th-8thperiod:
ComprehensivereadingabouttheTextBonourtextbook.Andlearnsomeimportantsentencesaboutthetelephoneservice.
5)9th-10thperiod:
Dothelisteningpracticeaboutthetelephoneservice.Haveadiscussionabouthowtobeagoodoperator.
6)11th-14thperiod:
Oralpracticeaboutthetelephoneserviceandbusinesscenter.
D.TeachingProcedures
14teachingperiodsareneededtocoverthewholeunit,amongwhichstudentswillhaveaseriesofreading,listening,speakingandwritingactivitiesrelatedtothethemeoftheunit.
Importantsentencesofsendingafax
1、Wouldyoupleasesendafaxforme?
=Couldyousendafaxforme?
=Iwanttosendafax.
2、Whereto,please?
=Towhichcountry(city),sir?
=Whereisitsentto?
=MayIhavethefaxnumber?
=Wherewouldyouliketosendafax?
3、Howmanypages,please?
4、Ok,justaminuteandletmetrythephone.
Oh,sorry,sir,thelineisbusynow.=Thelineisengaged.
Thelineisthrough.
5、Wouldyouliketositdownandwaitforafewminutes.
6、Howtopayforit?
=howmuchisitforthefax?
=Howmuchdoyouchargeforfax?
7、It’s15yuanaminute,foraminimumof3minutes,andwith15%surcharge,butweofferalleveningdiscountof20%.Sothat’s36yuan.Besides,you’llhavetopay9yuanforeachpage.Altogether126yuan.Pleasesignthebill.
8、Howmuchisitforonepage?
9、There’saguestmessagelightwhichisswitchedoninyourroom(iftheyfaxyouback).
10、Andhowwouldyouliketopay?
Pleasechargeittomyroom.
11、Iwillputinonyourmasteraccount.
11、Thankyou,couldIhaveyoursignaturehere?
Importantsentencesofprinting/copy/type
1、I’dliketohaveafileinthisfloppydiscprinted.
2、Wearenotallowedtousetheguestsownfloppydiscs.Thisissimplyaprocedureofprevention,forfearofthecomputerviruses.
3、MyIhavetheoriginaldraft(manuscript)?
Icanhaveittypedandprintedforyou.
4、Iamsorry,yourdraft(handwriting)isalittleillegibletome.
5、Whichfile,please?
6、Howmanycopiesdoyouneed?
7、Howmanypages,please?
8、MayIsuggestyouhaveonecopyprintedandtherestxeroxed?
9、Iwanttohaveacopyofthisfile(contract)
10、Howmuchisitforonepage?
Youshouldpayaccordingtothesizeofpaper.Forsizea3orb5,it’s40yuanandforsizea4orb4,30yuan.Whichdoyouprefer?
11、iwanttohavethisdocumenttyped,whencanIpickitup?
Andhowmuchdoesthiscost?
12、Howwouldyouliketopay?
Oh,pleasechargeittomyroom.
Wouldyoupleaseshowmeyourroomcardortheroomkey.
Importantsentencesofmailservice
Words:
Envelope;
stamp;
average;
medium-sized;
extra;
mail;
post;
mailedbyair;
register;
mailedbyplain;
mailbyexpress;
addressee([7Adre5si:
]收信人)
Sentences:
1、AletterbyairtoJapancosts6YuanRMBundertheweightof20g.
2、I’msorry,wehavenoparcelservice.Youmaygotothepostoffice.It’snotfarfromhere.
3、Ifthere’sanymailaddressedtoyou.We’llinformassoonaspossible.
4、Don’tworry.Wecanforwardanymailtoyouatyourhomeaddress.Pleasefillouttheforwardmailcard(转寄单).
5、Here’saregisteredletterforyou.Pleasesignontheslip.
6、Wouldyoupleasefillintheformandsignyournameinthecolumnof“sender”?
7、Wouldyoucomebackinanhourtogetyourinvoiceforthemailandreceiptforsurcharge?
8、Wouldyoupleasegiveme