《酒店专业英语(二)》教案Word文档下载推荐.doc

《酒店专业英语(二)》教案Word文档下载推荐.doc

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Operator&

TheBusinessCenter

A.Objectives

Studentswillbeableto:

1）Befamiliarwithallkindsofservicesthatwillbeprovidedbythebusinesscenter,suchastyping,copying,printing,sendingfax,internetserviceandsoon;

2）Beabletobeagoodoperator;

3）Learnhowtotransferthecalls,leavemessagethroughtelephone.

4）LearnhowtodealwiththeDDDandIDDcalls.

5）Learnhowtoprovidethewake-upcallserviceandknowhowtousetheautomaticwake-upsystem.

B.Importantanddifficultpoints

1）Speakingskills:

makesomedialoguesabouttheservicesaboutthebusinesscenterandtelephoneroom.

2）Comprehensiveskills:

Understandthepassageinthetextandonthisbasis,learntodescribecontentofthetext,anddiscussabouttheissue.

3）Functions:

Focus1:

howtobeagoodbusinesscenterclerk;

Focus2:

knowtodealwiththetelephoneservice;

C.teachingcontentsandtimeallotment:

1）1st-2ndperiod:

warmingupandbackgroundinformation,befamiliarwiththeTextA,communications.

2）3rd-4thperiod:

Learnthedialoguesaboutthebusinesscenterandtelephoneserviceonourtextbook.Learnsomeimportantwordsandsentencesaboutthebusinesscenter.

3）5th-6thperiod:

ListeningpracticeaboutthebusinesscenterfromsomeMP3andtapes.

4）7th-8thperiod:

ComprehensivereadingabouttheTextBonourtextbook.Andlearnsomeimportantsentencesaboutthetelephoneservice.

5）9th-10thperiod:

Dothelisteningpracticeaboutthetelephoneservice.Haveadiscussionabouthowtobeagoodoperator.

6）11th-14thperiod:

Oralpracticeaboutthetelephoneserviceandbusinesscenter.

D.TeachingProcedures

14teachingperiodsareneededtocoverthewholeunit,amongwhichstudentswillhaveaseriesofreading,listening,speakingandwritingactivitiesrelatedtothethemeoftheunit.

Importantsentencesofsendingafax

1、Wouldyoupleasesendafaxforme?

=Couldyousendafaxforme?

=Iwanttosendafax.

2、Whereto,please?

=Towhichcountry（city）,sir?

=Whereisitsentto?

=MayIhavethefaxnumber?

=Wherewouldyouliketosendafax?

3、Howmanypages,please?

4、Ok,justaminuteandletmetrythephone.

Oh,sorry,sir,thelineisbusynow.=Thelineisengaged.

Thelineisthrough.

5、Wouldyouliketositdownandwaitforafewminutes.

6、Howtopayforit?

=howmuchisitforthefax?

=Howmuchdoyouchargeforfax?

7、It’s15yuanaminute,foraminimumof3minutes,andwith15%surcharge,butweofferalleveningdiscountof20%.Sothat’s36yuan.Besides,you’llhavetopay9yuanforeachpage.Altogether126yuan.Pleasesignthebill.

8、Howmuchisitforonepage?

9、There’saguestmessagelightwhichisswitchedoninyourroom（iftheyfaxyouback）.

10、Andhowwouldyouliketopay?

Pleasechargeittomyroom.

11、Iwillputinonyourmasteraccount.

11、Thankyou,couldIhaveyoursignaturehere?

Importantsentencesofprinting/copy/type

1、I’dliketohaveafileinthisfloppydiscprinted.

2、Wearenotallowedtousetheguestsownfloppydiscs.Thisissimplyaprocedureofprevention,forfearofthecomputerviruses.

3、MyIhavetheoriginaldraft（manuscript）?

Icanhaveittypedandprintedforyou.

4、Iamsorry,yourdraft（handwriting）isalittleillegibletome.

5、Whichfile,please?

6、Howmanycopiesdoyouneed?

7、Howmanypages,please?

8、MayIsuggestyouhaveonecopyprintedandtherestxeroxed？

9、Iwanttohaveacopyofthisfile（contract）

10、Howmuchisitforonepage?

Youshouldpayaccordingtothesizeofpaper.Forsizea3orb5,it’s40yuanandforsizea4orb4,30yuan.Whichdoyouprefer?

11、iwanttohavethisdocumenttyped,whencanIpickitup?

Andhowmuchdoesthiscost?

12、Howwouldyouliketopay?

Oh,pleasechargeittomyroom.

Wouldyoupleaseshowmeyourroomcardortheroomkey.

Importantsentencesofmailservice

Words:

Envelope；

stamp；

average；

medium-sized；

extra；

mail；

post；

mailedbyair；

register；

mailedbyplain；

mailbyexpress；

addressee（[7Adre5si:

]收信人）

Sentences：

1、AletterbyairtoJapancosts6YuanRMBundertheweightof20g.

2、I’msorry,wehavenoparcelservice.Youmaygotothepostoffice.It’snotfarfromhere.

3、Ifthere’sanymailaddressedtoyou.We’llinformassoonaspossible.

4、Don’tworry.Wecanforwardanymailtoyouatyourhomeaddress.Pleasefillouttheforwardmailcard（转寄单）.

5、Here’saregisteredletterforyou.Pleasesignontheslip.

6、Wouldyoupleasefillintheformandsignyournameinthecolumnof“sender”?

7、Wouldyoucomebackinanhourtogetyourinvoiceforthemailandreceiptforsurcharge?

8、Wouldyoupleasegiveme