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毕业论文
EtiquetteonBusinessintercourse
谈商务交际中的礼仪
abstract:
withthedevelopmentofthesociety,businessmenfacemoreandmoreexchangesandcompetition.Everyenterprisemustexperiencecooperationandcompetition.Thereisasayingthatforasuccessfulbusinessenterprise,18%ofsuccessdemandsprofessiontechnique,82%demandsvalidofsocialinteractionofcommunication.Establishingagoodimageinbusinessactivitiesandhandlingpublicrelationshipwellindistractingenvironmenthavebecomethebasicrequirementsofimprovingtheircompetitivenessandbettercooperation.Therefore,goodbusinessetiquetteisanimportantmeanstoestablishmutualrespect,trustfriendlyandgoodcooperativerelationswithotherbusinessmen.
inaddition,businessetiquetteisthebasicstandardprincipleinsocietyanditalsoisnecessaryforbusinessmentounderstandandmasteritwhentheydealwithotherbussinessmen.Thelevelsofetiquettewhichpeoplepresentdirectlyreflectthequalitiesofthemoderncivilizationsinhistimeaswellasthesymbolofthebusinessorganization?
simages.Sothebusinessmenshouldpaymuchmoreattentionontheetiquetteofthebusinessintercourse,includestheetiquetteofbusinessreceptions,theetiquetteofbusinessinvitations,theetiquetteofbusinessentertainments,theetiquetteofbusinessvisitationsandtheetiquetteofpresentinggifts.However,inthebusinessactivities,differentnationshavedifferentvaluesandorientation.alsoinbusinessculture,differentcountrieshavedifferentcustoms,differentetiquettehabits,etc.moreover,thebusinessetiquetteisinfluencedbydifferentcultureandcustoms,itisnotenoughtolearnthebusinessetiquette,weshouldalsounderstandandrespectdifferentculturalcontext,keepingfirmlyinmindthecustomers?
thetabootopic,onlybywhichcanpromotebusinesscommunicationeffectively.
Keywords:
BusinessintercourseBusinessetiquetteculture
【摘要】
随着社会的发展,企业面临越来越多的交流和竞争。
合作与竞争,是企业的必行之路。
俗说,一个成功的企业,18%需要专业技术.82%需要有效的人际。
在商务活动中树立良好的形象,在纷杂的环境下更好的处理公共关系,已经成为提高自身的竞争力和更好的合作洽谈效果的基本要求,因此具有良好的商务礼仪更是建立双方相互尊重,信任,宽容,友善的良好合作关系的重要手段。
在商务交往中,商务礼仪是社会的基本准则,也是商业界人士在处理与他人的关系必备的。
一个人的礼仪水平直接反映他所处的那个现代文明的素质,也反映一个商业组织的形象,因此商业界的人士在商务交往中应该更加注意商务接待礼仪,商务邀请礼仪,商务娱乐礼仪,商务拜访礼仪和礼品馈赠与接受这些商务礼仪。
但是,在商务活动中不同民族对于不同价值观念有不同取向,在商务文化中,不同国家有不同的风俗习惯、不同的礼仪习惯等,而且商务礼仪也会受到不同国家的文化,风俗的影响,所以仅仅知道这些商务礼仪是往往不够的,我们也应了解,尊重不同的文化背景,牢记顾客禁忌的话题将能有效促进商务交流。
【关键词】
商务往来,商务礼仪,文化
content
introduction...................................................................................................................................1
1.anoverviewofetiquetteonbusinessintercourse...................................................................1
1.1Thefunctionofbusinessetiquette.......................................................................................2
1.2Thetypesofbusinessintercourse........................................................................................2
2.Etiquetteofbusinessreception.................................................................................................2
2.1Thebehaviorofreceptionpersonnel.................................................................................3
2.2Theetiquetteofintroduction..............................................................................................3
2.3Theetiquetteofshakinghands..........................................................................................4
2.31Theoccasionandobjectofshakinghands................................................................4
2.32Thestrengthofshakinghands...................................................................................5
2.33Thetaboosofshakinghands......................................................................................5
2.4Theetiquetteofexchangingcards.....................................................................................5
2.5Theetiquetteofguidingpeople..........................................................................................7
3.Etiquetteofbusinessvisit.........................................................................................................7
3.1.makinganappointmentinadvance.................................................................................7
3.2.Payingattentiontoappearanceandbehavior.................................................................8
3.3.Preparingcards..................................................................................................................8
3.4.Visitingcustomers..............................................................................................................8
3.5.controllingthetimeofbusinessvisit................................................................................9
4.Etiquetteofpresentinggiftsinbusinessactivities..............................................……………9
4.1who-theobjectofreceivinggifts....................................................................................10
4.2where-theplaceofpresentinggifts................................................................................10
4.3when-thetimeofpresentinggifts........................................................