HND个人及商业信贷文档格式.docx
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Allquestionsmustbeanswered.
YouarethemanageroftheWestEndbranchoftheBellBankplc.
YourbranchhasbeenaskedtotrainMichaelSamuels,anewGraduateManagementTrainee.MichaelhasadegreeinArchitecturefromGlasgowUniversitybuthasdecidedthatacareerinfinancialserviceswouldbemorechallenging.
Michaelhasnowbeenwithyoufortwoweeksandhasshownakeenwillingnesstolearn.Youhaveencouragedthiswillingnesstolearnbyallowinghimtositinduringsomeofyourinterviewswithyourcustomers.YouhavesuggestedthatMichaeltakenotesduringeachinterviewandthenusethesenotestoaskyouquestionsrelatingtoeachoftheinterviews.
Michaelhassatthroughfourinterviews.Someofthematerialfactsrelatingtoeachinterviewareprovidedbelow.
Interview1
JohnandMaryMcCuskerhavebeencustomersofyourbranchfor18years.YouhavegottoknowtheMcCuskersquitewellduringyourthree-yearstayattheWestEndbranch.
Johnearns£
35,000peryearfromhisjobasaQuantitySurveyorandMaryearns£
21,000peryearfromherjobasaNurse.TheMcCuskershavethreechildrenaged14,12and10.ThetwoyoungestchildrenhavealwayssharedabedroombuttheMcCuskersnowfeelthetimeisrighttomovetoalargerhousetogiveallthreechildrentheirownbedroom.
Youhadagreedatanearlierinterviewtoprovideacapitalandinterestmortgagefacilityfor£
120,000over20years,andtheMcCuskershavesincepurchasedanewfour-bedroomedhouseinHamiltonfor£
175,000.TheirexistinghomeinLanarkhasbeensoldfor£
120,000andtheMcCuskershave£
40,000outstandingontheircurrentmortgageloan.
TheMcCuskershavenowidentifiedaprobleminthattheyhavearrangedtomoveintotheirnewhomeon10Maybuttheirbuyerswillnotsettleontheiroldhomeuntil4June.
MichaelSamuelsiscurioustolearnwhatprocessyouusedtodecideuponthemortgagefacilitythatyouagreedtoprovidetheMcCuskers,andtolearnwhatyouintendtodotohelptheMcCuskersovercometheirnewproblem.
Interview2
Youdiscussedprovidingatermloanof£
80,000over15yearstoyourcommercialcustomers,AlbionTyresLtd.MarkandJamesThomas,afatherandson,runthecompany,whichhastradedsuccessfullyfor8years.MrThomas,Senioris52yearsofageandhissonis28yearsofage.
Thebusinessemploysfourmembersofstaff,threeofwhomaretyreandexhaustfitters,andoneofwhomdealswithofficeadministration.Oneofthefittersalsodealswithmattersrelatingtobrakeandsuspensionrepairs,apartofthebusinessthataccountsforaround15%oftheoverallturnover.
Thecompany’sexistingpremisesarenowtoosmallforthebusinessandtheyhaveidentifiednewpremisesinthecentreoftownthatwouldsuittheirpurposes.Itisexpectedthatbymovingintothecentreoftownthattheirturnoverandprofitsshouldincreasebyaround20%perannum.
Thecompanyhasproducedasubstantialandimpressivebusinessplan,includingacashflowforecastthatshowsthatthebusinessshouldbeabletocomfortablymeetthenewcommitments.
Thebusinessplanhasalsoincorporatedthelastthreeyears’accounts.
YouhaveaskedtheThomas’toallowyoutimetoexaminetheinformationintheaccountsbeforeconfirmingyourdecision.
Interview3
MonicaRobertsrequestedaloanof£
8,000over5years.Shehassatisfiedyouthatshecanaffordtherepaymentsbuthasinsistedthattheloanbesecuredinreturnforareducedrateofinterestbeingchargedbyyourbank.
YouhaveagreedtoapprovetheloanandMonicahasoffered2,000SharesinCICplc(currentmarketprice450ppershare).Shehasalsooffered£
2,0006%TreasuryStock2011(currentmarketprice£
102).
Interview4
Youarrangedanappointmentwithyourbusinesscustomer,JohnThomson,todiscusssomeconcernsthatyouhavebeenhavingwiththeoperationsofhisbusinessaccount.YouhavenowmadesomesuggestionstoMrThomsontohelphimtoregularisehisfinancialposition.
MichaelSamuelsissomewhatconfusedastohowyouwereabletoidentifythattherewereproblemswiththeoperationsofthebusinessinthefirstplace.
QUESTIONS
Allquestionsmustbeattempted.
1.FollowingtheinterviewwiththeMcCuskers,Michaelhasaskedyoutoexplaintohimtheproceduresthatalenderwouldusetoensurethatthedecisionmadeissoundandjustifiable.
SummarisethePrinciplesofLending,identifyingthetypeofinformationthatyouwouldhaveobtainedfromtheMcCuskersduringtheinterviewforthemortgageapplication.
2.MichaeliscurioustolearnhowyouintendtodealwiththeMcCuskers’newproblem:
a.Identifythemost