秘书英语 参考答案Word格式.docx

秘书英语 参考答案Word格式.docx

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Workrelationswithotherpeopleattheplaceofworkincluderelationswithfellowemployees,workersorcolleagues.Amajorpartofworkorjobsatisfactioncomesfromgettingonwithothersatwork.

2

Workrelationswillalsoincludethosebetweenthebossandyourself:

management-employeerelationsarenotalwaysstraightforward,particularlyasthemanagement’sassessmentofyourperformancecanbecrucialtoyourfuturecareer.

3

Insmallbusinessthebosswillprobablyworkalongsidehisworkers.Anythingwhichneedstobesortedoutwillbedoneface-to-faceassoonasaproblemarises.Theremaybenoformalmeetingsorprocedures.

4

Askanyemployeeatanylevelinanycompanywhattheydislikeabouttheirjobandsomewhereonthelistyouwillfindacomplaintaboutthesystemofperformanceappraisals.Itdoesseemstrangethatanideawhichwassupposedtobenefitbothindividualsandthecompanyshouldbesouniversallydisliked,butthestaffappraisalisnowoneofthebiggestcausesofdissatisfactionatwork.

5

Inmanycountriesoftheworldtoday,particularlyinlargefirms,employeesjoinatradeunionandasktheuniontorepresentthemtothemanagement.Throughtheunionallcategoriesofemployeescanpassonthecomplaintstheyhaveandtrytogetthingschanged.Theprocessthroughwhichunionsnegotiatewithmanagementonbehalfoftheirmembersiscalledcollectivebargaining.

（keys）

1-5CBCAA

TaskTwo

Tobeacompetentsecretary,youwillneedtolearnhowyourbossworks,whathis/herroleandobjectivesarewithinthecompany,whatcorrespondence,telephoneandpersonalenquirieshe/shewouldlikeyoutorefertohim/her,orwhetherhe/shepreferstotakehis/hercallsatcertaintimesoftheday. 

Knowingthesesortsofthingswillmakeyourjobeasiertoo. 

TheideaistosaveyourManagertimewiththedailyroutinemattersandbeashelpfulasyoupossiblycan. 

Booksareavailableonthisexactsubject-formingaworkingrelationshipwithyourboss.

Asyoulearnmoreaboutthewayyourcompanyoperatesandtheroleofothercompanypersonnel,youwillfindyouwillbeansweringmoreandmoreoftheroutineenquiriesandconfidentlyreferringenquiriestothecorrectofficerwithouthavingtobotheranyoneelse,particularlyyourboss.

FamiliarizeyourselfwithcompanypoliciessothatyouknowhowtodealwithcertainissuesshouldtheoccasionariseinyourroleasSecretary. 

Forinstanceshouldpersonnelcomplaintsbeputinwriting,orwillyourbossdealwiththemverbally. 

Youneedtoknowthesethingssoyoudon'

twastethetimeofyourbossbyputtingunnecessarycallsthroughtohim/her. 

You'

llbeabletodealwiththemexpedientlyyourselfbecausethepolicywillgiveyouguidelinesonhowthecompanywishesyoutohandlethem.

Alsomanycompanieshaveproceduralbooksand/orstaffhandbooks. 

Askifthereisoneandreaditandre-readit. 

Ifonedoesn'

texist,developoneasyoulearnthejob. 

Taketheinitiative. 

Youwillfinditsohandywhenyouneedtotrainotherstaffyousupervise.

Nowyouknowsomeofthetypesofdutiesyou'

llbeexpectedtocarryoutinyourrole,seehowyourateinthedesiredqualitiesasecretaryshouldhave.

（Keys）

1.competent2.correspondence3.routine4.relationship

5.confidently6.Familiarize7.verbally8.guidelines

9.Ifonedoesn'

texist,developoneasyoulearnthejob.

10.Nowyouknowsomeofthetypesofdutiesyou'

llbeexpectedtocarryoutinyourrole,

1.3ReadingModule

TaskOne

1-5CADEB

TaskThree

BDDBA

1.4WritingModule

JobDescription

JobSummary

Schedulesappointments,givesinformationtocallers,takesdictation,andotherwiserelieveofficialsofclericalworkandminoradministrativeandbusinessdetails.

MainResponsibilities

Ø

Receivedictationandtranscribesitbyusingawordprocessor,composescorrespondenceandsummarizereports.Usethecomputersystemtotransmitelectronicmail.

Receiveandprepareincomingmailsand,attheendoftheday,dealswithOfficeManager’soutgoingmails.

Receiveandentertainvisitors.

Handletelephonecallsandtransmitmessagesbyfaxortelex.

KeeptheOfficeManager’sdiary;

arrangehis/herappointmentsandengagements;

assisthim/herinplanninghis/herdaytoensurethemosteffectiveuseofhis/hertime.

MaketheOfficeManager’stravelarrangements.

Ensurethatallcorrespondenceandinquirieshavebeenprocessedandthatallrecordsarefiledaccuratelyforspeedyretrieval.Administeraneffectivefollow-upsystem.

Organizeandattendmeetings.

Organizetheoffice,maintainwall-chartsandstatisticaldata.

Supplyinformation,usingteletextanddatabaseservicesandreferencebooks;

circulateinformationasdirectedbytheOfficeManager.

ControltheOffic