人力资源管理沃尔玛人力资源咨询资料翰威特.ppt

人力资源管理沃尔玛人力资源咨询资料翰威特.ppt

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Wal-MartChinaAssociatesEngagementSurveyResultPresentation,Nov.,2005,Agenda,WhyMeasureEmployeeEngagement?

Wal-MartAssociateOpinionSurveyIntroductionSurveyBackground:

WhyDoWeConducttheSurvey?

ParticipantProfileSurveyMethodologyInterpretingtheResultsKeyFindingsEngagementResultsPositiveAreasNeed-to-improvedAreasBenchmarksandComparisonSuggestedInitiativesBestPracticesforAchievingSustainedEngagementResultsWhatWillImproveifEngagementScoreisIncreased?

WhyMeasureEmployeeEngagement?

ImprovingBusinessResultsThroughEngagingPeople,IndividualLifeGoalsandStrategies,IndividualCapabilities,PeopleRequirementsandTalentStrategy,EmploymentRelationship,PeopleManagementPractices,IndividualPrioritiesandEngagement,Engagement,BusinessResultsandStrategies,BusinessCapabilities,WhyEngagementMatters:

BusinessNeeds,Recom-mendationRetentionExpansion,BusinessPerformance,CustomerSatisfaction/Value,CustomerValueDrivers,WhyEngagementMatters:

EmployeeNeeds,EmployeeEngagement,EmployeeBehavior,TurnoverRecommendEmployeesRecommendProducts/ServicesCreatenewProducts/ServicesCustomerServiceProductivity,OpportunityQualityofLifeCultureTotalCompensationLeadershipRelationshipsWorkActivities,Wal-MartAssociateOpinionSurveyIntroduction,SurveyBackground:

WhyDoWeConducttheSurvey?

TheAssociateOpinionSurveyisaveryimportantpartoftheGrassRootsprocess.Itletsuslook,inanobjectiveway,athowassociatesfeelaboutworkingatWal-Mart.ItletsusmeasurewhetherwevedoneagoodjobovertimeofhelpingtomakeWal-Martabetterplacetowork.ItprovidesafoundationfortheGrassRootsmeetings,givingmanagersdirectionfortheirdiscussions.Andittellsuswheretoconcentrateourresourcesinordertoraiseourassociateengagementthemostovertime.,ParticipantsProfileByDivision,ParticipantProfileByGrade,EngagementSatisfaction,EngagementBackground,Consistentlyspeakpositivelyabouttheorganizationtocoworkers,potentialemployees,andmostcritically,customers（currentandpotential）,Say,Anintensedesiretobeamemberoftheorganization,Stay,Exertextraeffortandengageinworkthatcontributestobusinesssuccess,Strive,WhatisEngagement?

Engagementisthestateofemotionalandintellectualinvolvementorcommitmentofanemployeetoanorganization.SignificantresearchandexperienceshowstrongevidencethathigherlevelsofEngagementcombinedwithappropriatecapabilityproducestrongerbusinessresultsandsustainablecompetitiveadvantage.Engagedemployeesareproductive,innovativeandtakeownershipoftheirresults.ThreekeybehavioursindicatestrongEngagement.,TheEngagementModel,IntheEngagementSurvey,employeesrespondedtoeachitembyindicatingtheirlevelofagreement/disagreementwithparticularattributesandbehavioursintheorganization.AnoverallEmployeeEngagementiscalculatedfromemployeeresponsestoasetnumberofquestions（seebelow）.Thesequestions,indicatethedegreetowhichemployeeswill“Say”,“Stay”and“Strive”atthecompany:

IwouldrecommendWal-Marttoafriendseekingemployment.Giventheopportunity,ItellothersgreatthingsaboutworkingatWal-Mart.ItwouldtakealottogetmetoleaveWal-Mart.IrarelythinkaboutleavingWal-Marttoworksomewhereelse.Wal-Martinspiresmetodomybestworkeveryday.Wal-MartmotivatesmetocontributemorethanisnormallyrequiredtocompletemyworkTheEmployeeEngagementscoreisthepercentageofemployeeswhoindividuallyscoredanaverageof=4.5onSay,StayandStrivequestions,InterpretingtheEngagementScore,Say,Stay,Strive,SamsClub,Thecombinedproportionofresponsesfor5and6（AgreeandStronglyAgree）,Resultsshownonthegraphicchartinthereportinclude:

Thecombinedproportionofresponsesfor1and2（StronglyDisagreeandDisagree）.Theproportionofresponsesaseither3,where3isSlightlyDisagreeonthe6pointscale.Theproportionofresponsesaseither4,where4isSlightlyAgreeonthe6pointscale.Thecombinedproportionofresponsesfor5and6（AgreeandStronglyAgree）.,HomeOffice,Store,Theproportionofresponsesaseither3,where3isSlightlyDisagreeonthe6pointscale,Theproportionofresponsesaseither4,where4isSlightlyAgreeonthe6pointscale,InterpretingtheDetailedResultsGraphs,Thecombinedproportionofresponsesfor1and2（StronglyDisagreeandDisagree）,Logistics,ReadingtheSummaryReports,TeamEngagement:

HomeOfficeReport,EngagedAssociatesarecommittedtodoingtheirbestworkforWal-Mart.They:

SAYgreatthingsaboutWal-Martandtheirfacility,WanttoSTAYatWal-Mart,andSTRIVEtogoaboveandbeyondtohelpWal-Martandtheirfacilitysucceed,ReadingtheDetailReport,Thescoreofthequestionisthepercentageoftheemployeeswhomarktheresponseasfavorable.,KeyFindings,EngagementResult,SAY,STAY,STRIVE,PositiveAreas,CompanyReputationIwouldrecommendWal-Marttoafriendseekingem