人力资源管理沃尔玛人力资源咨询资料翰威特.ppt

1、Wal-Mart China Associates Engagement Survey Result Presentation,Nov.,2005,Agenda,Why Measure Employee Engagement?Wal-Mart Associate Opinion Survey IntroductionSurvey Background:Why Do We Conduct the Survey?Participant ProfileSurvey MethodologyInterpreting the ResultsKey FindingsEngagement Results Po

2、sitive AreasNeed-to-improved Areas Benchmarks and Comparison Suggested Initiatives Best Practices for Achieving Sustained Engagement ResultsWhat Will Improve if Engagement Score is Increased?,Why Measure Employee Engagement?,Improving Business Results Through Engaging People,Individual Life Goals an

3、d Strategies,Individual Capabilities,People Requirements and Talent Strategy,Employment Relationship,People Management Practices,Individual Priorities and Engagement,Engagement,Business Results and Strategies,Business Capabilities,Why Engagement Matters:Business Needs,Recom-mendationRetentionExpansi

4、on,Business Performance,Customer Satisfaction/Value,Customer Value Drivers,Why Engagement Matters:Employee Needs,Employee Engagement,Employee Behavior,TurnoverRecommend EmployeesRecommend Products/ServicesCreate new Products/ServicesCustomer ServiceProductivity,OpportunityQuality of LifeCultureTotal

5、 CompensationLeadershipRelationshipsWork Activities,Wal-Mart Associate Opinion Survey Introduction,Survey Background:Why Do We Conduct the Survey?,The Associate Opinion Survey is a very important part of the Grass Roots process.It lets us look,in an objective way,at how associates feel about working

6、 at Wal-Mart.It lets us measure whether weve done a good job over time of helping to make Wal-Mart a better place to work.It provides a foundation for the Grass Roots meetings,giving managers direction for their discussions.And it tells us where to concentrate our resources in order to raise our ass

7、ociate engagement the most over time.,Participants Profile By Division,Participant Profile By Grade,Engagement Satisfaction,Engagement Background,Consistently speak positively about the organization to coworkers,potential employees,and most critically,customers(current and potential),Say,An intense

8、desire to be a member of the organization,Stay,Exert extra effort and engage in work that contributes to business success,Strive,What is Engagement?Engagement is the state of emotional and intellectual involvement or commitment of an employee to an organization.Significant research and experience sh

9、ow strong evidence that higher levels of Engagement combined with appropriate capability produce stronger business results and sustainable competitive advantage.Engaged employees are productive,innovative and take ownership of their results.Three key behaviours indicate strong Engagement.,The Engage

10、ment Model,In the Engagement Survey,employees responded to each item by indicating their level of agreement/disagreement with particular attributes and behaviours in the organization.An overall Employee Engagement is calculated from employee responses to a set number of questions(see below).These qu

11、estions,indicate the degree to which employees will“Say”,“Stay”and“Strive”at the company:I would recommend Wal-Mart to a friend seeking employment.Given the opportunity,I tell others great things about working at Wal-Mart.It would take a lot to get me to leave Wal-Mart.I rarely think about leaving W

12、al-Mart to work somewhere else.Wal-Mart inspires me to do my best work everyday.Wal-Mart motivates me to contribute more than is normally required to complete my workThe Employee Engagement score is the percentage of employees who individually scored an average of=4.5 on Say,Stay and Strive question

13、s,Interpreting the Engagement Score,Say,Stay,Strive,Sams Club,The combined proportion of responses for 5 and 6(Agree and Strongly Agree),Results shown on the graphic chart in the report include:The combined proportion of responses for 1 and 2(Strongly Disagree and Disagree).The proportion of respons

14、es as either 3,where 3 is Slightly Disagree on the 6 point scale.The proportion of responses as either 4,where 4 is Slightly Agree on the 6 point scale.The combined proportion of responses for 5 and 6(Agree and Strongly Agree).,Home Office,Store,The proportion of responses as either 3,where 3 is Sli

15、ghtly Disagree on the 6 point scale,The proportion of responses as either 4,where 4 is Slightly Agree on the 6 point scale,Interpreting the Detailed Results Graphs,The combined proportion of responses for 1 and 2(Strongly Disagree and Disagree),Logistics,Reading the Summary Reports,Team Engagement:H

16、ome Office Report,Engaged Associates are committed to doing their best work for Wal-Mart.They:SAY great things about Wal-Mart and their facility,Want to STAY at Wal-Mart,and STRIVE to go above and beyond to help Wal-Mart and their facility succeed,Reading the Detail Report,The score of the question is the percentage of the employees who mark the response as favorable.,Key Findings,Engagement Result,SAY,STAY,STRIVE,Positive Areas,Company ReputationI would recommend Wal-Mart to a friend seeking em