英语专业论文Performance ManagementWord文档下载推荐.docx

英语专业论文Performance ManagementWord文档下载推荐.docx

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MyparticulargratitudegoestoSHIFTandalltheprofessorsthattaughtme.WithoutthelearningenvironmentofSHIFTandtheteachingofthedevotedanddedicatedprofessorsinthepasttwoyears,itwouldbeimpossibleformetocompletethethesisandmyeducation.TheseprofessorsincludebutarenotlimitedtoHuangYuanshen,LuNaisheng,LuoGuoliang,XuYaqin,WuXiaoyuandZhuPeifen,whoselectureshavereallygivenmetremendousinspiration.

Finally,mysincereandthemostimportantacknowledgementneedandshouldgotomykindsupervisorProfessorWenJianping,andmybelovedhusbandBobMiao.SincetheverydaywhenIbeganmypostgraduatestudy,ProfessorWenhasneverstoppedofferingmeherpatientcoaching,assistanceandencouragement,whicharereallyappreciated.Ihavebeentremendouslymovedbyhermeticulosityandherdevotiontothecauseofeducation.MyhusbandBob,whoisregardedasanexpertonPMintheHRfield,hasinspiredmeamazinglyduringmywritingjourney,andtriedtosparehisprecioustimeinpolishingmythesis.

Wereitnotfortheirpatientsupportandencourage,thisthesiswouldneverhavebeencompleted.

Abstract

PerformanceManagement（PM）,currently,isreallyabuzzwordinvariouskindsoforganizations.Inordertoimprovetheperformanceofthewholeteam,theHRDepartmentemploysdifferenttoolsofPM;

however,theimplementationprocessandtheresultsarefarfromsatisfactory.

Inviewofthis,theauthorfirstlyproposesamodelonPMthatlinksallkeyfactorstogetherinPMexecution.Thisisbasedontheauthor’sknowledgeofvariedPMtheoriesaswellason-the-jobexperienceinLGandSiemens.ThemodelclearlystatestheimportanceofStrategyCommunication,CommunicationandCoaching,andCorporateCulture,whichareoftenignoredbymanagersindailymanagement.Itcouldbesaidthat,withouttheseelements,PMeffortswoulddefinitelyendupwithfailure.Andnext,animplementationprocessofPMisputforwardandelaboratedwithcases.

Finally,theauthorpointsoutsixtypesofpossiblefailuresinpracticalimplementation,andmeanwhile,proposessomerecommendationsforimprovement.

KeyWords:

PerformanceManagement;

Performance;

Strategy;

Communication;

CorporateCulture

摘要

业绩管理（又称绩效管理）,对当今各类企业及组织来说,是一个让管理者异常头痛的话题。

表面上看,几乎所有的企业组织机构都在实施所谓的业绩管理,但结果如何、对业绩的提升到底有何作用,恐怕十之八九的管理者都会摇头叹息。

鉴于此,本文作者在较为深入地学习研究了解管理大师们的业绩管理理论并结合在不同企业人力资源部门实践的基础上,提出了企业正确实施业绩管理的参考模型,把企业常常忽略的战略沟通、沟通教练和企业文化融入模型当中,并置后两者于至关重要的地位。

可以说,脱离了它们,业绩管理根本无从谈起。

接下来,作者从实践的角度颇具创新地提出了在企业推进业绩管理的过程和步骤,并结合实例进行了详细阐述。

最后,作者基于自己对理论的总结和在企业实地的调查,指出了当今企业实施业绩管理失败的六大因素,并针对性地提出了合理的建议及改进的办法。

关键词:

业绩管理,业绩,战略,沟通，企业文化

Contents

Introduction6

ChapterITheoriesonPerformanceManagement7

1.1DefinitionsofPerformanceManagement7

1.2MethodologiesandToolsinPM8

1.2.1360DegreeReview9

1.2.2ManagementbyObjectives9

1.2.3Benchmarking11

1.2.4Balancedscorecard12

1.2.5PerformanceAppraisal13

1.3PerformanceAppraisal≠PerformanceManagement14

ChapterIIModelonPerformanceManagement17

2.1StrategyCommunication18

2.2KeyPerformanceIndicatorsandObjectiveSetting20

2.3ActionPlanning22

2.4AppraisalandReview22

2.5PayandDevelopment23

2.6CommunicationandCoaching25

2.7CorporateCulture27

ChapterIIIProcessfortheImplementationofPM30

3.1FormaProjectTeam30

3.2AnalyzeCurrentProblems31

3.3SetobjectivesandKPI31

3.3.1CompanyObjectives31

3.3.2Department/BranchGoals32

3.3.3IndividualPerformanceGoals33

3.4ClarifyVisionandStrategyintheOrganization34

3.5PerformancePlanning38

3.6LinkPerformancetoRewardsSystem41

3.7PerformanceAppraisalandReview45

3.8ContinuousFeedback50

3.9AnnualSummaryMeeting52

ChapterIVConclusion56

Bibliography58

Introduction

Sincethelate1950s,managementgurushaveputforwardtheiruniqueviewsonPerformanceManagement（PM）oneafteranother.Withtheincreasingexpansionofmodernenterprisesandthefiercemarketcompetitionworldwide,theoriesonPMseemtohavebeenonthewaytoperfection.Thepracticeinvariousorganizations,however,hasneverbeenassatisfyingasexecutivesexpected.Inrecentyears,PMhasincreasinglybecomeabuzzwordinnumerouscompanies,largeorsmall.AsurveyconductedbyPriceWaterhouseCoopersConsultingin2003toldusanotherstory:

87.6%oftheemployeeshavevariouskindsorcomplaintsabouttheirinternalPMsystemw