初级商务英语Unit7文档格式.docx

初级商务英语Unit7文档格式.docx

《初级商务英语Unit7文档格式.docx》由会员分享，可在线阅读，更多相关《初级商务英语Unit7文档格式.docx（9页珍藏版）》请在冰豆网上搜索。

Yes,I’dliketospeaktoMr.Edwards,please.

Who’scalling,please?

JohnBird.

Justamoment,Mr.Bird;

I’llputyouthrough.

C：

MissTaylorspeaking.

johnBirdhere.CanIspeaktoMr.Edwards?

I’mafraidhe’soutatthemoment.CanItakeamessage?

Yes,couldyouaskhimtocallmebackassoonaspossible?

Yes,ofcourse.CouldIhaveyournumber?

He’sgotit,butjustincase,it’s071-253-4686.

071-2534686.Thankyou,Mr.Bird.I’llmakesurehegetsthemessage.

Thankyou.Bye.

Goodbye.

Call2

JohnBirdspeaking.

ThisisPeteEdwards.Mysecretarysaidyoucalled.

Yes,that’sright.Thanksforgettingback.Look,thereasonIcalledwaswe’rehavinginstallationproblemswiththeE258.

Really?

Thatsurprisesme.Whatsortofproblems?

Well,it’sabitcomplicated.Couldyousendatechnicianround?

Ofcourse,I’llgetoneroundthisafternoon.

Thatwouldbegreat.

OK,I’msurewe’llsortitoutinnotime.Bye.

Call3

PearsonandBrown.CanIhelpyou?

ThisisGeraldSmithfromTaylor&

Sons.

justamoment,Mr.Smith,I’llputyouthrough.

SusanPhilipsspeaking.

Hello,Susan.ThisisGeraldSmith.

Ohhello,Gerald.Howareyou?

Fine.I’mjustphoningtoseeifwecouldfixameetingfornextweek.

Yes,ofcourse.We’vegottodiscussnextyear’sorder.Justamoment,I’llgetmydiary...Right,nextweek...?

CouldyoumanageTuesday?

I’msorry.I’moutalldayonTuesday.

WhataboutFridaythen?

Yes,Fridayinthemorningwouldsuitmefine.

Good,thatsuitsmetoo.Shallwesay10o’clock?

Fine.So10o’clockherethen?

Yes,that’sprobablyeasiest.Right,Ilookforwardtoseeingyou.

Bye.

2．Presentation

Thetelephoneconversationsyouheardinthedialoguesincludedanumberofsteps,inparticular.

#identifyingyourself/yourcompany

#askingthecallertoidentifyhimself/herself

#askingforaconnection

#taking/leavingamessage

#explainingthereasonforthecall

#makingappointments

#signingoff

Nowlookatthelanguageusedinthesesteps.

2.1Identifyingyourself/yourcompany

（atypicalswitchboardresponse）

ThisisPeteEdwards.

Johnhere.

2.2Askingthecallertoidentifyhimself/herself

Who’scallingplease?

2.3Askingforaconnection

I’dliketospeakto_____________,please.

Couldyouputmethroughto_______________,please?

I’dliketospeaktosomeoneaboutdeliveries,please.

2.4Taking/leavingamessage

Canyouaskhimtocallmeback?

2.5Explainingthereasonforthecall

ThereasonIcalledis____________________

Iam（just）phoningto____________________

2.6Makingappointments

WhataboutFriday?

Shallwesaytwoo’clock?

2.7Signingoff

Ilookforwardtoseeingyou.

Thanksforcalling.

3.Controlledpractice

A.Putthefollowingextractsoftelephonecallsintothecorrectorder.

1.（）Justamoment,Mr.Jones,I’llputyouthrough.

（）Yes,I’dliketospeaktoMissRathbone.

（）PeterJones.

（）Who’scalling,please?

（）PanElectronics.CanIhelpyou?

2.（）She’sgotit,butjustincase,it’s071-2534686.

（）Yes,couldyouaskhertocallmeback?

（）Mr.Gottmanhere.CouldIspeaktoMrs.Fileds?

（）Yes,ofcourse.CouldIhaveyournumber?

（）I’mafraidshe’soutatthemoment.CanItakeamessage?

3.（）I’msorry,I’moutonWednesday.

（）Good,thatsuitsmetoo.Shallwesay11o’clock?

（）Justamoment,I’llgetmydiary...yousaidnextweek?

（）Yes,couldyoumanageWednesday?

（）WhataboutThursdaythen?

（）Yes,Thursdaymorningwouldsuitmefine.

B.Choosethemostappropriateresponsebytickingthecorrectbox.

1.JohnPetersonspeaking.

a.Who’scallingplease?

（）

b.SandraMatthewshere.（）

c.Hello,John.I’mgladyoucalled.（）

2.CanItakeamessage?

a.I’dliketoleaveamessage.（）

b.Yes,couldyouaskhimtocallmeback?

c.Pleasetellhimtogivemearing.（）

3.ThereasonIcallediswe’rehavingproblems.

a.Idon’tbelieveit.（）

b.Really?

Thatsurprisesme.（）

c.Idon’tmind.（）

4.CouldyouManageTuesday?

a.No,Ican’t.（）

b.No.（）

c.I’mafraidIcan’t.（）

5.Sothat’sfixedFridayat11o’clock.

a.I’mafraidthat’soutofthequestion.（）

b.Right,Ilookforwardtoseeingyouthen.（）

c.Bye.（）

课文注释及词汇讲解：

*putsb.through（to...）为某人接通（给……的）电话

eg.Pleasepu