物业管理的外文翻译Word文档格式.docx

物业管理的外文翻译Word文档格式.docx

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ThissectionpresentsacasestudyoftworesidentialstratadevelopmentsinSingapore–referredtohereas“StrataDevelopmentA”and“StrataDevelopmentB”.Thecasestudyprovidesinsightsintothetwodevelopments’choiceofpropertymanagementsystemanditsimplications.

BasedoninterviewswiththepropertymanagerandManagingAgentofthetwodevelopments,thedifferentpropertymanagementsystemsareexaminedtoestablishhowappropriateandsuitabletheyareforeachstratadevelopment.Theseprovidevaluablelessonsforotherresidentialstratadevelopmentsontheimplicationsofeachpropertymanagementsystem.

Choiceofresidentialstratadevelopmentsforcasestudy

Thetwodevelopmentswereselectedforthecasestudybasedonthefollowingcriteria:

Location:

ThetwostratdevelopmentsarelocatedincloseproximitytoeachotherinaprimeresidentialareainSingapore.Assuchtheysharesimilarlocationalattributeslikedistancetoamenitiesandaccesstopublictransport.

Age:

TheconstructionofthetwostratadevelopmentswerecompletedaroundthesametimeStrataDevelopmentAin1977andStrataDevelopmentBin1979.Theimplicationoftheageofthestratadevelopmentsisthatitprovidesagoodcomparisonwithregardtothephysicaldeteriorationandtheextentofupkeepandmaintenancerequiredforbothofthestratadevelopments.

Tenure:

Thetwostratadevelopmentssharesimilartenures–bothhold999-yearleaseholdtitles.

Differentmanagementsystems:

StrataDevelopmentAhasalwaysemployedanin-housemanagementteamfortheirstratadevelopment,whileStrataDevelopmentBhasalwaysemployedaManagingAgenttomanagetheirstratadevelopment.

Dataavailability:

TheChairsoftheManagementCouncilsaswellasboththepropertymanagerandManagingAgentofbothstratadevelopmentswereresponsiveandforthcomingwithregardstotheinformationrequiredforthisstudy.

StratadevelopmentA

StrataDevelopmentAisaresidentialstratadevelopmentwithinaprimeresidentialarea.Thedevelopmentconsistsof470unitswhichinclude38townhousesandsixshophouseswiththerestoftheunitsbuiltintofivehigh-risetowerblocks.Thetenureofthepropertyis999yearsleasehold.Sincethedevelopmentwascompletedin1977,ithasemployedanin-housemanagementteamtooverseeitspropertyandfacilitymanagementneeds.

Therewasjustonetime–arelativelybriefperiodofaboutsixmonths–whenaManagingAgentwasengagedasaconsultant:

thiswaswhenthestratadevelopmentwasseekinganewpropertymanager.EventhentheManagingAgentwasneverinvolvedinthelineofauthorityoftheManagementCouncilorofthein-housemanagementteam.RathertheroleoftheappointedManagingAgentwasmerelytoactasaconsultantonanyissuestheManagementCouncilorpropertymanagermayhaveencounteredinthemanagementofthestratadevelopmentduringtheinterim.

Thein-housemanagementteamforStrataDevelopmentAcomprisesof28staffmembers.ThepropertymanageracknowledgesthatitisrareforaresidentialstratadevelopmentinSingaporetoemployanin-housemanagementteamofthissize.Thepropertymanagerheadstheteamallofwhomareunderthedirectpayrollofthedevelopment’sManagementCorporationFigure3.

ThepropertymanagerwhoholdsaPolytechnicDiplomainPropertyManagementisassistedbyapropertyofficerachiefsecurityofficeranadministrativeofficerandtwoaccountsofficers.Inadditionthepropertyofficerleadsateamofsixmaintenancestaffthattakecareofthedailyphysicalmaintenanceofthestratadevelopmentincludingtheperiodicservicingofthestratadevelopment’swatertanksandpumpsandreplacementandrepairofanyfaultyelectricaldevices.Thechiefsecurityofficerleadsateamofsixteensecurityguardswhosejobincludesthemanningofthedevelopment’sthreeentry-exitpointsandthepatrollingofthestratadevelopmenttoensurethesafetyoftheresidentsinthestratadevelopment.Theonlyaspectoftherunningofthestratadevelopmentwhichisnothandledbythein-housemanagementteamiscleaningandwastedisposalwhichissub-contractedtoanexternalcleaning2company.

ByhavingtheentireteamunderthedirectemploymentoftheManagementCorporationtheissueofcommandandcontrolismoreefficaciousaswhencomparedtothesituationifthestratadevelopmentwasrunbyaManagingAgent.Byhavingallthestaffreporttohimthepropertymanagerhasabettergraspoftheday-to-dayhappeningsinthestratadevelopment.Withthisoverviewheisabletorespondmorequicklytosituationsoremergenciesthatarise.

Thepropertymanageralsopointedoutthatinhisexperienceatthedevelopmentbeyondthephysicalaspectsofrunninganin-housemanagementteam,hehasfoundthat