IPSANNAS存储系统常见故障手册Ver1.docx

IPSANNAS存储系统常见故障手册Ver1.docx

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IPSANNAS存储系统常见故障手册Ver1

PartNO.SU-CN-0003-01A

常见故障手册

IPSAN/NAS存储系统

VERSION1.0

2012年1月

*版权:

本公司

保留所有权利。

未经书面明确认可,严禁对本文进行任何形式的复制或传播

第一章常见故障的检测步骤................................................................................................................................4

1.1存储设备的故障检测点............................................................................................................................................41.2存储设备出现问题....................................................................................................................................................41.3开机存储设备启动问题检测....................................................................................................................................41.3.1问题1:

开机阵列没有反映（无法上电......................................................................................................41.3.2问题2:

启动后无法进入系统（显示器显示bootfail或独立的一个光标显示......................................51.3.3问题3:

启动后无法进入系统..........................................................................................................................51.3.4问题4:

开机后反复重启..................................................................................................................................61.3.5问题5:

断电后来电后未正常启动..................................................................................................................61.3.6问题6:

系统未正常启动（报interfaces文件错误....................................................................................71.3.7问题7:

系统未正常启动（系统自检修复..................................................................................................71.3.8问题8:

系统未正常启动（文件系统故障..................................................................................................81.4网络不能连通的检测................................................................................................................................................81.5存储设备掉盘的检测................................................................................................................................................81.6存储设备死机的检测................................................................................................................................................81.7StorageWeb管理页面未正常登陆...........................................................................................................................9

第二章存储常见问题............................................................................................................................................9

2.1存储设备故障报警....................................................................................................................................................92.1.1阵列自身声音报警.............................................................................................................................................92.1.2阵列指示灯报警.................................................................................................................................................92.1.3远程报警（主动报.......................................................................................................................................102.1.4硬件故障的处理...............................................................................................................................................102.2存储系统类问题......................................................................................................................................................102.2.1存储设备有几种关机的方式...........................................................................................................................102.2.2忘记IP地址怎么查看......................................................................................................................................102.2.3多个网口怎样使用...........................................................................................................................................102.2.4怎样查看设备的序列号和版本信息...............................................................................................................112.2.5在Windows下为什么传输的速度上不去......................................................................................................112.3ISCSI问题.................................................................................................................................................................112.3.1iscsi连接的问题...............................................................................................................................................112.3.2iscsi在Windows下没有成功连接存储设备,显示状态为connecting........................................................112.3.3Windows下没有ISCSI连接工具怎么下载.....................................................................................................112.3.4系统启动后磁盘未被自动识别时...................................................................................................................122.3.5界面未自动刷