商务英文道歉信.docx
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商务英文道歉信
商务英文道歉信
现如今,道歉信的使用越来越广泛,在写道歉信的’时候要注意态度诚恳、语气温和。
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商务英文道歉信1Dear
Mr.Harrison,Thankyouforyourtelephonecallof18May20xx.Iamextremelysorryforthedelayinsendingthesampleshirtto
you.ItwaslatebecauseDavidMurray,ourProductionManager,hasbeensickforthree
weeks.Thesample,isnowonitswayandyoushouldgetthesamplewithinthree
days.IapologiesagainforthedelayandIhopethesamplewillmeetwithyour
satisfaction.Yoursincerely商务英文道歉信2DearSirorMadam,Thankyouforletterof5May20xx.Imustapologiesforthedelayinreplyingtoyourletterof15
April.Unfortunatelysomemembersofourstaffhaverecentlybeenoff
sick.This,atatimewhenseveralofouremployeestaketheirannualleave,hasresultedinunavoidabledelaysinreplyingto
letters.Ienclosethepricelistofourcompanyasrequestedand
lookforwardtohearingfrom
you.Yoursincerely商务英文道歉信3DearMsJeremy,Thankyouforyourletterof6
October.Aftersupplyingyour
restaurantsfor5years,Iwasextremelysorrytohearthatthebatchofbowlsandforkswhichyoureceivedon2Septemberwasnotofusual
quality.
Aftercarefulinvestigation,wefoundthatthecauseoftheproblemwasafaultypacking
machine.Ithasnowbeen
repaired.Icanpromiseyouthatthistypeofproblemwillnothappen
again.
Accordingtothesalescontractbetweenus,wewill,ofcourse,replaceyourfaultydeliveryfreeof
charge.
Iwouldliketoofferourapologiesonceagainandthankyoubeinganexcellent
customer.
Yours
sincerely.