商务业务信函范例之索赔与理赔.docx

商务业务信函范例之索赔与理赔.docx

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商务业务信函范例之索赔与理赔

商务业务信函范例之索赔与理赔?

1.投诉货物质量欠佳

　　dearsirs,

　　ourindentno.538:

blackserge

　　weshouldliketodrawyourattentiontothedefectivegoodsshippedbythem/s“sunlight”on23rdjuly.

　　uponunpackingthecases,wefoundthatthequalitywasmuchinferiortothesampleonwhichweapprovedtheorder.moreoverthelengthofeachpieceisshortbyapproximately5meters.

　　afterexaminingtheenclosedcuttingsampleswesentasevidencefromthelloydssurveyreport，wearesureyouwillagreetotheinferiorityofthegoods.

　　wearenowinaveryawkwardsituation,becauseourcustomers,whohavebeenverystrictaboutthequality,areveryimpatienttotakedeliveryofthegoods.

　　wehopethatyouwillimmediatelytakethismatterintoyourcarefulconsiderationandfavoruswithapromptsolutionbyreturncall.

　　yoursfaithfully,

　　jack

　　businessmanager

　　2.投诉产品数量不足

　　dearmr.green:

　　thecargooftwohundredunitsofyourportablecomputershasarrivedinnewyork.unfortunately,however,ourinspectionshowedthatelevenunitsweremissingtheirconnectioncords.attachedisthereportmadebythesurveyorwhoinspectedthecargo.asyoucanseefromthereport,theelevencordswerealreadymissingatthetimetheunitswerepackedatyourfactory.

　　pleasesendusthecordsfreeofchargeandassoonaspossible,andnolaterthanmarch20.weawaityourfavorablereply.

　　sincerely,

　　3.投诉收到货物与订单不符

　　dearmr.green,

　　thegoodswereceivedonjuly15werefoundnottomatchourorder.thegoodsweorderedwereitemno.2345,whereasthegoodsreceivedwereitemno.2354.

　　wecannotunderstandhowthiskindofmistakecouldoccuratyourend.wehavedecidedtoshipthegoodsbacktoyourcompanybyfreightatyourexpenseandweaskthatyourefundtheus＄15000whichwehavealreadypaidyou.pleaseremitthisamounttoouraccount（a/cno.1012379）withthemidoribank,ltd.,minatobranch,tokyo.pleasenotethatweherebyalsoreservetherighttoclaimanydamagesarisingoutofyourwrongshipment.

　　aquickrefundwillbehighlyappreciated.

　　regards，

　　4.抱怨包装不良

　　dearsirs,

　　weregrethavingtoinformyouthatthecottongoodscoveredbyourorderno.6031andshippedpers.s.“peace”arrivedinsuchanunsatisfactoryconditionthatwecannotbutlodgeacomplaintagainstyou.itwasfound,uponexamination,thatnearly20%ofthepackageshadbeenbroken,obviouslyattributedtoimproperpacking.ouronlyrecourse,inconsequence,wastohavethemrepackedbeforedeliveringtoourcustomers,whichinevitablyresultedinextraexpensesamountingto￡650.weexpectcompensationfromyouforthis,andshouldliketotakethisopportunitytosuggestthatspecialcarebetakeninyourfuturedeliveriesasprospectivecustomersareapttomisjudgethequalityofyourgoodsbythefaultypacking.

　　yoursfaithfully，

　　5.对所称包装不良的答复

　　dearsirs,

　　wehaveforacknowledgementyourletterdatedmarch11andaresorrytonoteyourcomplaintrespectingthecottongoodswesentyoubys.s.“peace”.wecanassureyou,however,thatthegoodsinquestionwereinperfectorderwhentheylefthere,hencethedamagecomplainedofmusthaveoccurredintransit.inthesecircumstances,weareapparentlynotliableforthedamageandwouldadviseyoutoclaimontheshippingcompanywhoshouldbeheldresponsible.

　　atanyrate,wedeeplyregrettolearnfromyouaboutthisunfortunateincidentandshoulditbenecessaryweshallbepleasedtotakethematteruponyourbehalfwiththeshippingcompanyconcerned.

　　yoursfaithfully，

　　6.首批到货不合格，保留索赔权

　　dearsirs,

　　subject:

wheatmidges

　　weregrettoadvisethatthefirstlotofthewheatdispatchedonjuly14th,20XX,againstourpurchasecontractno.156hasbeenexaminedandfoundtocontainwheatmidges.thecommodityinspectionbureauhascarefullyexaminedthequalityofthewheatandfounditisfarbelowthestandardstipulatedinthecontract.theinspectioncertificatewillbeairmailedtoyouassoonasitcomestohand.

　　pleaselookintothematteratonceandtakeurgentmeasurestoensurethatnothinglikethiswillhappeninthesecondandthethirdlots.

　　thestorageofthislotcausesusconsiderabledifficultyandhamperusinoureffortstodisposeofit.weconsiderourselvesentitledtoanallowanceforthelosswehavetosuffer.hence,wereserveourrighttolodgeaclaimagainstyou.

　　yoursfaithfully，

　　7.对商品质量不满，要求补救

　　dearsir,

　　on5thoctoberiboughtoneofyourexpensive“apollo”fountainpensfromjulians,abigdepartmentstoreofthistown.unfortunatelyihavebeenunabletousethepenbecauseitleaksandfailstowritewithoutmakingblots.iamverydisappointedwithmypurchase.ontheadviceofjuliansmanageriamreturningthepentoyouandencloseitwiththisletterforcorrectionofthefault.

　　pleasearrangeforthepentobefixedorreplaceitwithanewoneandsendittomeassoonaspossible.

　　yours,mary

　　8.处理质量不满的投诉

　　dearmary,

　　thankyouforyourletterof9thoctoberenclosingthedefective“apollo”fountainpen,receivedtoday.weverymuchregretthatthepenyouboughthasgivenyourtrouble.

　　normallyeachofourpensisindividuallyexaminedbeforebeingpassedintostoreanditishardtounderstandwhythisoneescapedexamination.wehavepassedyourpentoourqualitycontroldepartmentforinspectionandareport.meanwhile,wearearrangingtoreplaceyourpenwithanewone.

　　weextendourapologiesfortheinconveniencethismatterhascausedyou,butareconfidentthatthereplacementpenyouwillbereceivingwillprovesatisfactoryandgiveyoutheserviceyouareentitledtoexpectfromourproducts.

　　yours,

　　9.为送错商品致歉

　　dearharlan，

　　twelvewristwatcheswithatennismotifweresenttodaybyprioritymailtoreplacethewatchesyoureceivedwithagolfmotif.

　　youknow,harlan,onewouldthinkitwouldbeimpossibletomakeanerrorlikethisone.youclearlyspecifiedinyourorderthatthesewatchesweretobeawardedtowinnersoftheannuallakesidetennistournamentonaugust18.thestocknumberyousuppliedwascorrect.therewasnoreasonforaship-upatthisend,andicantevenguesshowithappened.

　　iammuchrelieved,however,thatyouwillhavetherightwatchesintimefortheawardsdinner.ireallydontknowwhatatennisplayersreactionwouldbetohavingaclassicgolfswinginbas-reliefonhisprize!

　　whenyougetaroundtoit,wouldyoupleasesendthegolfwatchestomeillpaythepostage.

　　yoursverysincerely,

　　10.为再次寄错商品规格致歉

　　dearmrs.green:

　　six48-inchvictoryfansareontheirwaytoyou.iknowbecauseisawthemloadedonthetruck.

　　bythistimeyoumustthinkwetakespecialdelightinmixingupyourorders—twocarelesserrorsinarow.isuppose,judgingfromthesemistakes,ifwehadhadafourthsweepdimensionwewouldhavesentthatbeforegettingyourorderright!

　　itsembarrassingtoinconvenienceanycustomer,butunforgivablewhenthatcustomerissohighlyvaluedasyou.red-facedandcontrite,iaskyourforgivenessandofferyoumypersonalassuranceofbetterserviceinthefuture.

　　thankyouforyourpatience,andbestpersonalregards.