最新中西跨文化交际课程情景案例分析精选.docx

最新中西跨文化交际课程情景案例分析精选.docx

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最新中西跨文化交际课程情景案例分析精选

Unit1LanguageandCultureinCommunication

TheoryCommunicationissomethingwedoeveryday.Ittakesplacesonaturallythatwesimplyfailtonoticeituntilithiccupsorbreaksdown.Thoughitiscommonplace,itisnoexaggerationtosaythatcommunicationislifeandlifeiscommunication.

1.Whenyoujoinasocialgathering,youmustbeawareofrulesandproceduresthatgovernthewaythingsaregoingtoproceed.Thereisatechnicaltermforsuchrulesandprocedures—schema.

2.Faceandpolitenessaretwootherareaswhichareextremelyvalue—sensitive.OneofthedistinctivefeaturesofChinesepolitenessisself—denigrationandother—elevation.

Case1:

Litzisaprofessorofcross—culturalcommunicationinauniversityinFinland.SheinvitedherChinesestudentshomeforaneveningparty.

TheschemafromLitz’spointofviewincludesthefollowing:

1.      Givinginvitation:

byphone/bymail

2.      Prepareeverythingbeforethearrivalofguests

3.      Receivingguests:

openthedoor/expresswelcome/taketheirovercoats/introduceguests/offerthemdrinks/makethemcomfortable

4.      Servingfood:

setthetable/soupfirst/maincourse/desert

5.      Postdinneractivities:

chat/playmusic/offermoredrinks

6.      Seeingguestsoff:

thankthemforcoming/goodnight

Litz’seveningpartywasnotverysuccessful,becauseshewasupsetbyoneofherguests.HerewastheinitialconversationbetweenLitzandLin:

Litz:

（opensthedoor）Oh,Lin,howniceyoucouldcome!

Lin:

It’snotdifficulttofindyourhouse.

Litz:

Comeonin.

Lin:

（comesin）

Litz:

CanItakeyourcoat?

Lin:

No,thanks.

Litz:

Ok,thiswayplease.

Lin:

（takeoffhercoatandhangsit）

Analysis:

LitzwashurtbecauseLindidnotletherhanghercoat.Litz’sofferingtohangLin’scoatisoneofLitz’sways（it’sonLitz’sschema）.OnLin’sside,shethoughtthatLitzwashersupervisorandthatitwasinappropriatetolethersupervisorhanghercoat.Herewehaveaninstanceofoneactionattachedwithdifferentculturalvalues.

Case2:

FindinganInterestedBuyer

GeorageHallwasinBeijingattendingatradefairandlookingforanopportunitytodobusinessinChina.HehadbeenverysuccessfulinhisbusinessdealingsintheUSandpridedhimselfonhisability“togetthingsmoving.”Hisfirstdaywasgoingwell.Helookedaroundatthedisplaysofsportingequipmenttogetsomeideaofwhomhemightapproach.Hewassurethathisproducts,tennisracketswithanunusualnewdesign,wouldarousesomeinterests.Ontheseconddayheapproachedthecompanywhichhefeltwouldbemostresponsivetohisproducts.Heintroducedhimselftothegeneral,aMr.Li.SincehehadreadthatChinesefindgettingdowntobusinessimmediatelytooabruptandrude,hebeganacasualconversation,eventuallyleadinguptothetopicofhisproductsandsuggestinghowMr.Li’scompanymightbenefitfromusingthem.GeorgethensuggestedthathecouldarrangetogettogetherwithMr.Liandprovidemorespecificsanddocumentationonhisproducts.

Mr.LirespondedinfairlygoodEnglish,”Thatwouldbeinteresting.”

KnowingthathehadonlyafewdaysleftinBeijing,Georgewantedtonaildownatime,”Whencanwemeet?

”askedGeorge.

“Ah.Thisweekisverybusy,”repliedMr.Li.

“Itsureis,”saidGeorge,”Howabout10o’clock?

Meetyouhere.”

“Tomorrowat10o’clock?

”askedMr.Lithoughtfully.

“Right,”saidGeorge,“I’llseeyouthen?

”

“Hmm,yes;whydon’tyoucomebytomorrow,”wasthereply.

“OK,”respondedGeorge,”Itwasnicemeetingyou.”

Thenextdayat10o’clockheapproachedMr.Li’scompany’sexhibitonlytofindthatMr.LihadsomeimportantbusinessandwasnotabletomeetwithGeorge.HecalledbacklaterinthedayandwastoldthatMr.Liwasnotavailable.

Analysis:

英美人士做事情讲究守时。

而中国人不太重视这方面。

本案列中，李先生不仅没有准时接见预约的客户，甚至放了他“鸽子”。

Case3:

ProfessorLianghaswrittenabookonChinesecultureinChinese.HisbookisputondisplayinBeijingInternationalBookFair’96.ProfessorLiangwouldliketohavehisbooktranslatedintoEnglishandsubmittedtoThompsonPublishers.ProfessorLianghasaskedLiYan,whomhemeetsregularlyintheEnglishCorner,tohelphimtotalktoPeterAllright,aThompsonrepresentative.

Prof.Liang:

奥莱特先生，这是鄙人的拙作。

LiTan:

Mr.Allright,thisaclumsybookwrittenbyyourhumbleservant.

MrAllright:

No,no,no,you'renotmyhumbleservant.WedonotpublishbooksinChinese.

LiYan（toProfessorLiang）:

不，不，不，你不是我的仆人，我们不出中文书。

ProfessorLiang:

我要请李艳翻译成英文。

LiYan（toMr.Allright）:

ProfessorLiangwillaskmetotranslateitintoEnglish.

Mr.Allright:

Mmthat’sinteresting.

Analysis:

Chineseauthorsalmostalwaysbelittletheirworksbydescribingthemasclumsywritings,andtheyusethesamedescriptionwhentheypresentthemtoChinesepublishers.Butthiswillbecounter—productiveinEnglish.Instead,authorsshouldpointoutthemeritsoftheirworksratherthan“clumsiness”.

Unit2CultureShock

Theory:

1.Cultureshockcanbedescribedasthefeelingofconfusionanddisorientationthatoneexperienceswhenfacedwithalargenumberofnewandunfamiliarpeopleandsituations.

2.Thereisadesireforindependenceandseparateness,foundinforeigners'needsfortheirownprivacyandautonomy

3.Hospitalitymeansthecordialandgenerousreceptionofordispositiontowardguests.

4.Politenessreferstotheconsiderationforothers,tact,andobservanceofacceptedsocialusage.

5.Privacycouldbeunderstoodastherightofanindividualtoself-determinationastothedegreetowhichtheindividualiswillingtosharewithothersinformationabouthimself.

Case1:

Jane,anAmericanteacherintheUS,hadjuststartedteachingEnglishtoagroupofJapanesestudents.Shewantedtogettoknowthestudentsmoreformally,sosheinvitedthemtoherhouseforparty.Thestudentsallarrivedtogetheratexactly8:

00p.m.Theyseemedtoenjoytheparty:

theydanced,sang,andatemostofthefood.Atabout10:

00p.m,oneofthestudentssaidtotheteacher,“Ithinkit’stimeformetoleave.Thankyouverymuchfortheparty.”Thenalltheotherstudentsgotuptogo,andallleftatthesametime.Janedecidedshewouldneverinvitethemagain!

Analysis:

在日本以及其他很多的亚洲国家里，年轻人通常成群结队的一起去参加一些社交聚会，然后一道离去。

在他们看来这是很正常不过的事。

然后Jane认为这是一种侮辱，因为他们在同一时间里一下子全部离开了。

在美国以及其他一些英语国家，晚上10点离开一个聚会相对来说是比较早的。

Case2:

FourSecretariesandTheirJobs

FourclassmatesfromatopChineseuniversityalltookjobsassecretariesaftergraduation.Fiveyearslaterthefourformerclassmateshadareunionanddiscussedtheirjobs.

ChenQiandDaiYunbothworkasbilingualsecretariesforaFinnishcompanyinBeijing.ChenQiissecretarytotheFinngeneralmanger,andDaiYunissecretarytotheChineselocalmanger,apositiononlyslightlylowerthanthatoftheFinnmanger.

ZhangYingisfromapoliticallyprominentfamilyandwashiredasthesecretarytotheleaderofasmallgovernmentbureauinthecapitalcityofherhomeprovince.LuYanworksforastaterunenterpriseinthesamecitywhereshewashiredasthesecretarytothenewmanagerforinternationalmarketing.ThecompanyhasnevermarketeditsproductsabroadbeforesothisofficeandLuYan’spositionarenewtothecompany.

FiveyearslaterChenQiissatisfiedwithherjobwiththeFinnishcompanybutDaiYunisnot.TheFinnmanagerreceivesordersfromthecompany’shomeofficeinFinland,andhegivesorderstothosebelowhiminChina,includinghissecretaryChenQi.Hetellsherhowhewantshistimescheduledandshethenmakesappointmentsforhimaccordingtohisinstructions.ShetranslatesmemosandotherdocumentsandinterpretsfromChinesetoEnglishtoChinese.IfthemanagerdoesnotthinkChenQihasdoneherworkwell,hetellsherrightaway.Heisverydemanding,butChenQifeelsthatsheknowswhatherdutiesareandknowswhathermanagerexpects.Sheisconfidentthatsheisdoingagoodjob.

DaiYunoftendoesnothaveasmuchworktodoasChenQidoes,becauseherbossscheduleshisownappointmentsanddoesalotoftheofficepaperworkhimself.Whenheisoutoftownshehastimetostudyforthegraduateentranceexam.However,sheisnotsurewhetherornotsheisdoingagoodjob.Hermanagertellsherwhatsheisexpectedtodo,buthedoesthisdaybyday.Whenpeoplecallorcometotheofficetoseeherboss,shegreetstheminEnglishorChineseasnecessary.Shereceivestheirmemosandothermessagesaswellastheirquestionsandrequestsandpassesthemontohermanager.DaiYunthinksofherjobasdoingwhathermanagerwantshertodo.Shepayscloseattentiontohismoodsandbehavior,andsometimessheisabletoanticipatewhathewouldlikewithouthimtellingher.

Analysis：

许多中国人在外企工作，不同国家的外企领导有不同的工作作风和标准。

本案列中，戴云给不同的外国上司做秘书，在工作中出现由于不同的文化冲突而引起的各种工作以及沟通中的问题就很常见了。

Case3:

OnecoldwinterdayinaChinesecity,WangLinonhiswaytothelibrarymetanAmericanprofessorwhoknewverylittleaboutChina.Aftergreetinghim,Wangsaid:

“It’srathercold.You’dbetterputonmoreclothes.”Buttheprofessordidn’tappearhappyonhearingthis.

Analysis:

美国人以及大部分西方国家的人们不喜欢被告知要怎么做怎么做，他们比较喜欢独立，然而中国人则习惯关心别人，这个案例中王林的建议表达的就是一种对他人的关心，可是美国教授却不习惯这样的表达。

Case4:

Inagoodrestaurant,fourteenpeoplearegatheredtosaygoodbyetotheirprofessor,whoismovingtoanotheruniversity.

Steven:

MayIhaveyourattentionplease?

I’dliketocalluponBentosayafewwords.

Ben:

Thankyou,Steven.ProfessorShore,colleagues:

Tonightisoneofthoseparadoxes---it’sasadtimeandyetit’sahappytime.Sad,because.

Wearelosingoneofourbestprofessors;happybecausewearepleasedtoseeProfessorShore

gaintherecognitionthatherichlydeserves.I’mnotsurewhowillbeabletocontr