职业院校技能大赛中职组酒店服务赛项英语题库.docx
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2022江西省职业院校技能大赛中职酒店服务赛项
专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点：
1.Q:
Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:
Goodevening.Doyouhaveareservation?
2.Q:
Howdoyoucheckupontheguest’snameofthereservation?
A:
Goodevening.Underwhosenamewasyourreservationmade?
3.Q:
Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:
Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.
4.Q:
Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:
Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeofchargeforchildrenunder6.
5.Q:
Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?
A:
Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyourname,please?
”
6.Q:
Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimtobookatablefortomorrowevening.
A:
I’msorry.Wearefullybookedthisevening.Howabouttomorrow?
Westillhavesomenicetablesavailablefortomorrowevening.
7.Q:
Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?
A:
Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideoftherestaurant,itisabitquietthere.”
8.Q:
Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.
A:
Whichstyleofcuisinewouldyouprefer?
WeserveChinese,Western,JapaneseandKoreanfoodhere.
9.Q:
Howdoyouoffertotakeorderfortheguestsintheevening?
A:
Goodevening.MayItakeyourordernow?
/Areyoureadytoordernow?
10.Q:
Howdoyouasktheguesttocheckhisbill?
A:
Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.
11.Q:
Visitthetabletocheckifyourserviceissatisfactory.Informtheguestthelastcoursewillbedessert.
A:
Iseverythingtoyoursatisfaction?
Allthedisheshavebeenservedasthemenugoes,exceptforthedesserttofollow.
12.Q:
Asktheguesthispreferenceforjuice.
A:
Whatkindoffruitjuicewouldyouprefer?
Wehavegrapejuice,kiwifruitjuiceandorangejuice.
13.Q:
Asktheguest’schoiceofwine.
A:
WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
14.Q:
Whatwillyousaywhenservingthegueststheirdessert?
A:
Hereisyourdessert.Pleaseenjoy.
15.Q:
Asktheguesthowhewouldlikehissteakprepared.
A:
Howwouldyoulikeyoursteakdone?
Rare,MediumorWell-done?
16.Q:
WhatisthedutyofaFoodandBeverageManager?
A:
AFoodandBeverageManagerisinchargeanddirectstheworkof
theDepartment.
17.Q:
TellthegueststhegeneralsequenceofaChinesedinner.
A:
Chinesedinnerusuallystartswithcolddishesandendswithasoup.
18.Q:
Whatdoyourecommendiftheguestordersafreshwhitewaterfish?
A:
MayIsuggeststeamingthefishtoretainitsfreshness?
19.Q:
Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?
A:
Howwouldyoulikeyourdinnerserved?
Abuffetoranalacarteservice?
20.Q:
Howdoyouaskabouttheguest’spreferenceforsalad?
A:
Whatkindofsaladwouldyouprefer?
WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.
21.Q:
Howdoyourespondtoaguest’scomplimentstoyourservice?
A:
Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.
22.Q:
Howdoyouasktheguestwhereheorshewouldliketosit?
A:
Whichtabledoyouprefer,bythewindowornearthedoor?
23.Q:
Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:
WhatvegetablewouldyouliketogowithyourRoastChicken?
24.Q:
Whatdoyousayinseeingofftheguests?
A:
I’mgladyouenjoyed.Thankyouforcoming!
Seeyounexttime.
25.Q:
Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.
A:
“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.
26.Q:
Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?
A:
Ihavetofindoutwhethertheguesthasareservationornot.
27.Q:
WhatwillabartendertelltheguestsaboutMargarita?
A:
AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.
28.Q:
Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?
A:
Weproviderestaurantservicefrom6:
30a.m.to10:
00p.m.everyday.
29.Q:
Whatinformationdoyougivewhenintroducingyourrestauranttotheguest?
A:
Iwouldtelltheguestaboutthestyle,thespecialties,thepopulardishes,thebusinesshoursoftherestaurant.
30.Q:
Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?
A：
MayIrecommendthisone,madam?
/MayIsuggestyoutrythisone,sir?
/Wouldyouliketotakealookatthis,Miss?
31.Q:
Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?
A:
Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.
32.Q:
IftheguestwantstotrysomedishesthataretypicallocalspecialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyourecommendtohim?
A:
IwillrecommendtheSquirrel-shapedMandarinFish,theQuick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.
33.Q:
Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty？
A:
Wouldyouliketotryourhousespecialty?
It’sverypopularamongourguests.
34.Q:
Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?
A:
Iwillapologizeandsay:
“Letmeorganizeanotherdishforyou”.
35.Q:
Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?
A:
Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesareverypopularamongtheguests.
36.Q:
Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?
A:
Iwillsay“Sorry,sir.Ourbarisnon-smoking.Butwehavesmokingareaoutsidethebaroverthere”。
37.Q:
Whatwouldyouaskwhentheguestorderswhisky?
A:
Iwillask“Doyouwantitstraightuporontherocks?
”
38.Q:
Howwouldyourespondifaguestcomplainedthatthefoodistooslow?
A:
I'llapologizeandsay“I'msorryaboutthat.I'llcheckwiththechefnow.”
39.Q:
Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?
A:
Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.
40.Q:
Whatwouldyouaskiftheguestwantstosettlehisbill?
A:
Howwouldyouliketopay?
Incash,bycreditcard,orroomcharge?
41.Q:
Howdoyoumakesureofthenumberofpeopleinthedinnerparty?
A：
Howmanypeoplearethereinyourparty?
42.Q:
Howdoyouasktheguestswhoispayingforthedinner?
A:
Doyouwantseparatedbillsorjustonesinglebill?
/MayIknowwhoispaying,please?
43.Q:
Howdoyouaskthegueststotaketheirseats?
A:
Wouldyoupleasetakeyourseats?
44.Q:
Whatdoyouasktoseeiftheguestwouldliketohaveanaperitifbeforeordering?
A:
Wouldyoulikeanaperitifbeforeyouorder?
/Doyoucareforadrinkbeforeyouorder?
45.Q:
Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?
A:
Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.
46.Q:
Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?
A:
Wouldyoulikeyourcoffeeblackorwhite?
/Wouldyoulikeyourcoffeewithcreamormilk?
47.Q:
Whatwouldyoudoiftheguestcallsforroomservice（breakfast）？
A:
Iwillaskhis/herpreferenceandrecommendourbreakfastspecials.
48.Q:
What’sthestandardofexcellenceforrestaurantserviceinadeluxehotel?
A:
Therestaurantserviceinadeluxehotelisexpectedtobefast,polite,veryprofessionalandoftopquality.
49.Q:
Telltheguestsaboutthechoicestheyhaveformaincourse.
A:
Whatwouldyouliketohaveformaincourse?
WehaveSirloinSteak,RoastLamb,GrilledPrawnsandScallopswithGingerSauce.
50.Q：
Asktheguesthispreferenceforfriedeggs.
A：
Howwouldyoulikeyourfriedeggs?
Sunnysideuporeasyover?
二、客房服务部分情景应答及答题要点：
1.Q:
Whentheguestwantstobookastandardroominyourhotel,butyoudon’tknowwhetheryouhavearoomornot,whatshouldyousayasareservationassistant?
A:
Sir,pleasewaitaminute,I’llcheckifwehavearoomavailableforyou.
2.Q:
Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?
A：
Iwillsay:
That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?
3.Q:
Whatwillyoudoiftheguestsaysthatshewantstouseherhairdryer,butit’s110volts?
A:
IwilltelltheguestthattheelectricalvoltageinChinais220volts.AndIwillsend
heratransformerorahairdryerfor220volts.
4.Q:
Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?
A:
Sir,hereisyourregistrationform,pleasecheckyourinformation,ifeverythingisright,pleasesignyournamehere.
5.Q:
Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?
A:
Iwillgoandhaveacheckwithhim,andhelptohavehiskeychangedifnecessary.
6.Q:
TrytointroducethedifferenttypesandstylesofroomsinthehoteltoMr.Bellowswhoismakingareservationoverthephone.
A:
Whatkindofroomwouldyoulike,Mr.Bellows?
Wehavesinglerooms,doublerooms
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