交易过程模板.docx

交易过程模板.docx

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交易过程模板

四、留言模板

模板一（收到订单后留言）：

Hi,*****,thankyouverymuchforyourorder,wewillsendyouthegoodswithin1-3daysbyChinaPostMail（****）,ifanyquesition,don'thesitatetoaskme,hopewewillhaveagoodstartcooperation.Thankyou.

模板二（发货后留言）：

Hello,***（客户名称）,itisapleasuretotellthatthepostmanjustpickedupyouritemfromourwarehouse,itisby****（物流方式）about***workingdaystoarrive.Thetrackingnumberis*******,trackingweb:

********,youcanviewitsupdatedshipmentontheweb,whichwillbeshownin1-3businessdays.Alsoouraftersalesservicewillkeeptrackingitandsendmessagetoyouwhenthereisanydelayinshipping.Wewarmlywelcomeyourfeedback.

模板三（客户30天后仍然没有收到包裹的留言）：

Hello******,thisis***,Iamsendingthismessagetoupdatethestatusofyourorder.Theinformationshowstheparceldidn'tarriveyourcountry,Apologizethattheshippingisslowermuchthanusual.Hopeitisnotabigtroubleforyou.JustnowWeextendedthetakingdeliverytimeforyou,thankyouverymuch.BestWishes.

模板四（货物到达海关后，提醒货运相关进展）：

HelloSir/Madam

Thisis**.Iamsendingthismessagetoupdatethestatusofyourorder.TheinformationshowsitwashandedtocustomsonJan.19.Trackingnumber：

************.Youcancheckitfromweb:

***************.

Youmaygetitinthenearfuture.Apologizethattheshippingisalittleslowerthanusual.Hopeitisnotabigtroubleforyou.

BestWishes.

模板五（货物达到邮局）：

HelloSir/Madam

Thisis**.Iamsendingthismessagetoupdatethestatusofyourorder.TheinformationshowsitisstilltransferredbySydneypostoffice.Trackingnumber：

************.Pleasechecktheweb*******.

Youwillgetitsoon,ifyourcountryPostdelayit,pleasetrytocontactandurgentthem,maybeyoucangetitearlier.Pleasenotethatpackagedelivery.Hopeyoulovetheproductwhengetmyproducts.Ifsopleasegivemeapositivefeedback.Thefeedbackisimportanttome.Thankyouverymuch.

BestWishes!

模板六（评价时的模板）：

给客户评价时的模板：

goodbuyer,thankyouverymuchforyourorder,ihopewewillhavealong-timecooperation,don'thesitatetocontactwithusifthere'sanythingwhaticanhelpyou,bestregards.

1.好评客户留言模板：

Hello,***,iamsopleasedandgratefulthatyougaveusagoodfeedback/youaresatisfiedwithourproductsandservice,ihopeicanapplytogiveyouagooddiscountorsendagifttoyouwhenyouordernexttime.Thankyouverymuch.Bestregards

2.中评客户留言模板：

道歉：

Hello,***,ifeelsosorryforallyourinconvenience/thequalityquestion/thatyouarenotsatisfiedwith*****.

解释原因：

提出解决办法：

Inordertoshowingmyapologies,wehopewecangiveyouagooddiscountorsendyouagiftwhenyouordernexttime.andthankyousomuchforyoursuggestion,hopewewillhavealong-timecooperation.don'thesitatetocontactwithusifthere'sanythingwhaticanhelpyou,bestregards.

3.差评客户留言模板（同中评）：

在中评的基础上增加：

iamlookingforwardtoyourreplywhetherornotyouagreewefixthisthing.Ifagree,honestlyhopeyoucanrevisethebadvaluation.Ifyoudon'tagree,couldyougiveusabettersuggestion?

Wehopewecanfixthisthingreasonablyandpositively.Letusapologizetoyouagainforallyourinconvenience.Thankyouverymuch,bestregards.

4.客户未评价：

Dear****，Ijustgotthegoodnewsthatyouhaveconfirmreceipttheparcel,Ihopeyouaresatisfiedwithourproducts.Wewouldappreciateit,ifyoucangiveusapositivefeedback,thefeedbackisveryimportanttous.

Ihopewewillhavealong-timecooperation,don'thesitatetocontactwithusifthere'sanythingwhaticanhelpyou.Thankyouverymuch.Bestregards.***

模板七（发错货物，漏发货及时提醒客户）：

Hello***,itisapitytotellyouathingthatourdeliverymemberforgottosendthegauzebagtoyou,couldisendyouagainorwegiveyou$****discounttoyouwhenyouordernexttime?

Sosorryforallyourinconvenience.Thankyouverymuch,bestregards.

模板八（推荐订阅店铺）：

1.给新买家推荐：

Dear***，Thanksyouforshowinginterestinmyproducts.Inordertoofferabetterserviceandkeepyouupdatedwiththelatestpromotionsandproducts,pleasesubscribetomystore.Anyproblemofsubscribing,pleasereferto

原意：

亲爱的*买家名称*：

很高兴您关注我的产品，为了方便后续给您提供更好的服务，建议您可以订阅我的店铺，可以及时了解我的店铺和产品的最新动态。

如果您在操作时遇到问题时，请参看

2.给老买家推荐：

Dear***，Welcometosubscribetomystore.ByafewclicksyoucanenjoyourVIPservicesuchasthelatestupdatesfromnewarrivalstobestsellingproductsonaweeklybasisetc.Anyproblemofsubscribing,pleasereferto

原意：

亲爱的*买家名称*：

欢迎您订阅我的店铺，这样您每周可以收到最新、最热销的产品信息，仅需要您简单操作，就可以享受给您的VIP服务。

如果您在操作时遇到问题时,请参看

模板九（论坛推广模块）：

（速卖通教程链接地址）

1.

2.

3.

模板十（节假日祝福）：

模板十一（对老客户推销模板）：

hello****,thankyouverymuchforyourorderinourstore,doyousellbyonlinestoreorRealstore?

Couldyousendthewebsiteformyreferenceifyouhaveaonlinestore,youcantellmewhichproductyouseltmainlyifyouhavearealstore.weareaprofessionaljewelryfactory,ihopewecangetthesellerdomnewsandyoursuggestionfortheproducts.Andmaybewecansupplytheproductyouaresellingandbesuretogiveyoubestpricethanothersuppliersforthesamequalityproducts.Ihopewewillhavealong-timecooperationandhelpyouhaveabettersale.Thankyouverymuch,bestregards.

模板十二（客户抱怨全部是免运费，没有按指定的运输方式来发）：

dear*****,thankyouverymuchforyourmessage,iamsosorrythatyoudidn'tcheckourproductdescriptioncarefully,pleasecheckitagain,becausemanycountirescan'tselecttheChinaPostfreeshipping,sowesetallarefreeshipping,andyouwilldiscovermanystoresaredosoinAliexpress,andaliexpresshaveacoursetotellushowtosetallfreeshipping.Evenso,dearcarlos,don'tworry,weareaorginalfactory,ourpricemustbebestforthisproduct,youmusthavenoanylose.andihopeyouwillhaveagoodsaleandwewillhavealong-timecooperation.

模板十三（客户拍买了但是未付款）：

Hi,Dear****,ifoundyouboughtourproducts,butyoudidn'tpaythemoney,ifyoufeeltheshippingcostistoohigh?

Oryoudon'tknowhowtopay?

Couldyoutellmethereason,sothatwecandiscusstosolvethequestionforyou.

模板十四（说服国际站客户到速卖通购买的第一封邮件）：

Hi,Dear***,iamverypleasedtoreceiveyourinquiry,snakenecklaceisoneofourmainproductsinourfactoryandweproduceitmanyyearswithagoodqualityandservice.

Becausesomanydetailersbuythisproductsnowandthequantityusualjusthave100-500pcs,inordertosaveourclient'stime,wesuggestyoucanbuyourstoredirectly,ourstorewebsiteaddress:

snakenecklacelinkis:

Youcanseeallthedetailssuchasthepictures,colorpalette,productdescription,allkindsofshippingcostetc.Andyoucanpaybywesternunion,bank,creditcardonline,ifyouhavenothese,youcancontactwithusbypaypal.

Pleasecheckitcarefully,ifyouhaveanyquestionfortheprice,operationalapproach,etc,don'thesitatetoaskme,iwillgiveyouasatisfiedanswerandhowtobuyonline.

Andineedtellyouagoodnews,whenyourorderismorethan$300,wewillreducealltheshippingcostinourstoreandsendthegoodstoyoubyexpresssuchasDHL,UPS,EMS,Fedexetc.

Aliexpresscompanybelongtoalibabacompany,tooanditisfitwellforthesmallordertobuyonline.Hopewewillhaveastartcooperationinitandhavealong-timecooperation.

wehopeyoucangiveussomesuggestionforourstoreforthepicture,price,shipping,variety,MOQetc.wewilladjustallaccordingtoourclients'view.Iamlookingforwardtoyourreply/order,thankyouverymuch.

模板十五（客户拍了但是没有付款）：

Oh,MyGod.Youdidn'tpayfortheproductincredibly.Thisisbeyondmyimagination.Theproductsaresoperfect,howevertheyarestillnotmakeyousatisfied.Itseemsthatmyserviceandproductarenotgoodenough,whichletyouwastedsomuchtimeinmyshopandloseyourconfidenceonme.I'mverysorry.Wishyouhaveahappylife.

模板十六（客户留言过失没有及时回，香港小包无路径查不到1006047717）

DearGayane

Sosorryforthedelayreply，toomanymessageafterCNY,soImissedtoreplyyourmessage,reallyIfeelsosorry.

Ihavecheckedthemessageandourdeliveryrecord,alloftheinformationshowsthatwehaveshippedtheparcelviaHongKongpostwithouttrackingnumber,soitisuntracked.ButtheruleofAliexpressspecifiedthatwemustwriteatrackingnumber,ifnot,wecan'tsendthegoodsonline,therefore,mycolleguewroteatrackingnumberofchinaPostmail.I'msosorryforallofthetroublewebroughttoyou.

IthinkIshouldtellyouthattherearesomanyparcelforHongKongpostandthepostissoslowerthanusualbytheendoftheyear,Ihopeyoucancancelthedisputeandwaitformoredaysinpatience,Ibelievetheparcelwillarriveinthenearfuture,pleasebelievethatwewon'tmakeourclientsbearanylose.Iftheparcelisreturnedorlost,wewillrefundyouwithoutanyreason,Pleasedontworryaboutthat.ifnowwerefundthemoneytoyou,whenyougettheparcel,youneedpaythemoneytousorreturnbacktheparceltous,ithinkthatistroubleforyouorme.

Apologizeagainforallofthetroublebroughttoyou.reallysosorrybecauseofthedelayreplyandnotenoughservice.ihopeyoucangiveusachancetogiveyouadiscountorasimplegiftwhenyounextorder.Thankyouverymuch.

Jack

模板十七（客户对材质误会并且提起纠纷并且没有及时回复1005280810）

DearMary

Ifeelsosor