交易过程模板.docx

1、交易过程模板四、留言模板模板一（收到订单后留言）： Hi,*, thank you very much for your order, we will send you the goods within 1-3 days by China Post Mail(*), if any quesition, dont hesitate to ask me, hope we will have a good start cooperation. Thank you.模板二(发货后留言)：Hello, *(客户名称）, it is a pleasure to tell that the postman

2、just picked up your item from our warehouse, it is by *(物流方式）about * working days to arrive. The tracking number is *, tracking web:*, you can view its updated shipment on the web, which will be shown in 1-3 business days. Also our after sales service will keep tracking it and send message to you wh

3、en there is any delay in shipping. We warmly welcome your feedback.模板三(客户30天后仍然没有收到包裹的留言）：Hello *, this is *, I am sending this message to update the status of your order. The information shows the parcel didnt arrive your country, Apologize that the shipping is slower much than usual. Hope it is no

4、t a big trouble for you. Just now We extended the taking delivery time for you , thank you very much. Best Wishes.模板四（货物到达海关后，提醒货运相关进展）：Hello Sir/Madam This is *. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：

5、*. You can check it from web: *. You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you. Best Wishes. 模板五（货物达到邮局）：Hello Sir/Madam This is *. I am sending this message to update the status of your order. The information shows

6、 it is still transferred by Sydney post office. Tracking number：*. Please check the web *. You will get it soon, if your country Post delay it , please try to contact and urgent them, maybe you can get it earlier . Please note that package delivery. Hope you love the product when get my products. If

7、 so please give me a positive feedback. The feedback is important to me. Thank you very much.Best Wishes! 模板六（评价时的模板）：给客户评价时的模板： good buyer, thank you very much for your order, i hope we will have a long-time cooperation, dont hesitate to contact with us if theres anything what i can help you , best

8、 regards.1.好评客户留言模板： Hello, *, i am so pleased and grateful that you gave us a good feedback /you are satisfied with our products and service, i hope i can apply to give you a good discount or send a gift to you when you order next time. Thank you very much. Best regards2.中评客户留言模板： 道歉：Hello, * , i f

9、eel so sorry for all your inconvenience/ the quality question/ that you are not satisfied with *. 解释原因： 提出解决办法：In order to showing my apologies, we hope we can give you a good discount or send you a gift when you order next time. and thank you so much for your suggestion , hope we will have a long-t

10、ime cooperation. dont hesitate to contact with us if theres anything what i can help you , best regards.3.差评客户留言模板(同中评）： 在中评的基础上增加：i am looking forward to your reply whether or not you agree we fix this thing. If agree, honestly hope you can revise the bad valuation. If you dont agree, could you giv

11、e us a better suggestion? We hope we can fix this thing reasonably and positively. Let us apologize to you again for all your inconvenience. Thank you very much ,best regards.4.客户未评价：Dear *，I just got the good news that you have confirm receipt the parcel,I hope you are satisfied with our products.W

12、e would appreciate it,if you can give us a positive feedback,the feedback is very important to us.I hope we will have a long-time cooperation, dont hesitate to contact with us if theres anything what i can help you .Thank you very much.Best regards.*模板七（发错货物，漏发货及时提醒客户）：Hello *, it is a pity to tell

13、you a thing that our delivery member forgot to send the gauze bag to you, could i send you again or we give you $* discount to you when you order next time? So sorry for all your inconvenience. Thank you very much , best regards.模板八（推荐订阅店铺）：1.给新买家推荐： Dear*，Thanks you for showing interest in my produ

14、cts. In order to offer a better service and keep you updated with the latest promotions and products, please subscribe to my store. Any problem of subscribing, please refer to 原意：亲爱的*买家名称*：很高兴您关注我的产品，为了方便后续给您提供更好的服务，建议您可以订阅我的店铺，可以及时了解我的店铺和产品的最新动态。如 果您在操作时遇到问题时，请参看2.给老买家推荐： Dear *，Welcome to subscrib

15、e to my store. By a few clicks you can enjoy our VIP service such as the latest updates from new arrivals to bestselling products on a weekly basis etc. Any problem of subscribing, please refer to 原意：亲爱的*买家名称*：欢迎您订阅我的店铺，这样您每周可以收到最新、最热销的产品信息，仅需要您简单操作，就可以享受给您的VIP服务。如果您在操 作时遇到问题时,请参看 模板九 （论坛推广模块）：（速卖通教

16、程链接地址）1. 2.3.模板十（节假日祝福）：模板十一（对老客户推销模板）：hello *, thank you very much for your order in our store, do you sell by online store or Real store ? Could you send the website for my reference if you have a online store, you can tell me which product you selt mainly if you have a real store. we are a profes

17、sional jewelry factory, i hope we can get the sellerdom news and your suggestion for the products. And maybe we can supply the product you are selling and be sure to give you best price than other suppliers for the same quality products. I hope we will have a long-time cooperation and help you have

18、a better sale. Thank you very much ,best regards.模板十二(客户抱怨全部是免运费，没有按指定的运输方式来发）：dear *, thank you very much for your message, i am so sorry that you didnt check our product description carefully, please check it again, because many countires cant select the China Post free shipping, so we set all are

19、 free shipping, and you will discover many stores are do so in Aliexpress, and aliexpress have a course to tell us how to set all free shipping. Even so , dear carlos, dont worry, we are a orginal factory, our price must be best for this product , you must have no any lose. and i hope you will have

20、a good sale and we will have a long-time cooperation.模板十三（客户拍买了但是未付款）：Hi, Dear*,i found you bought our products , but you didnt pay the money, if you feel the shipping cost is too high? Or you dont know how to pay ? Could you tell me the reason, so that we can discuss to solve the question for you.模

21、板十四（说服国际站客户到速卖通购买的第一封邮件）：Hi, Dear *, i am very pleased to receive your inquiry, snake necklace is one of our main products in our factory and we produce it many years with a good quality and service.Because so many detailers buy this products now and the quantity usual just have 100-500pcs, in order

22、 to save our clients time, we suggest you can buy our store directly, our store website address: snake necklace link is : You can see all the details such as the pictures, color palette, product description, all kinds of shipping cost etc. And you can pay by western union, bank ,credit card online,

23、if you have no these, you can contact with us by paypal.Please check it carefully, if you have any question for the price, operational approach, etc, dont hesitate to ask me, i will give you a satisfied answer and how to buy online.And i need tell you a good news, when your order is more than $300,

24、we will reduce all the shipping cost in our store and send the goods to you by express such as DHL, UPS, EMS, Fedex etc. Aliexpress company belong to alibaba company , too and it is fit well for the small order to buy online. Hope we will have a start cooperation in it and have a long-time cooperati

25、on.we hope you can give us some suggestion for our store for the picture, price, shipping, variety, MOQ etc. we will adjust all according to our clientsview.I am looking forward to your reply/order, thank you very much. 模板十五（客户拍了但是没有付款）：Oh,My God.You didnt pay for the product incredibly.This is beyo

26、nd my imagination.The products are so perfect,however they are still not make you satisfied.It seems that my service and product are not good enough, which let you wasted so much time in my shop and lose your confidence on me.Im very sorry.Wish you have a happy life.模板十六（客户留言过失没有及时回，香港小包无路径查不到100604

27、7717）Dear GayaneSo sorry for the delay reply，too many message after CNY, so I missed to reply your message,really I feel so sorry.I have checked the message and our delivery record ,all of the information shows that we have shipped the parcel via HongKong post without tracking number,so it is untrac

28、ked.But the rule of Aliexpress specified that we must write a tracking number,if not,we cant send the goods online, therefore,my collegue wrote a tracking number of china Post mail.Im so sorry for all of the trouble we brought to you.I think I should tell you that there are so many parcel for HongKo

29、ng post and the post is so slower than usual by the end of the year,I hope you can cancel the dispute and wait for more days in patience,I believe the parcel will arrive in the near future,please believe that we wont make our clients bear any lose.If the parcel is returned or lost,we will refund you

30、 without any reason,Please dont worry about that.if now we refund the money to you, when you get the parcel, you need pay the money to us or return back the parcel to us, i think that is trouble for you or me. Apologize again for all of the trouble brought to you.really so sorry because of the delay reply and not enough service. i hope you can give us a chance to give you a discount or a simple gift when you next order. Thank you very much.Jack模板十七（客户对材质误会并且提起纠纷并且没有及时回复1005280810）Dear MaryI feel so sor