商务英语情景口语100主题.docx
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商务英语情景口语100主题
商务英语情景口语100主题
DａｙｔodaｙOffｉcｅ日常事务
1Faxｅs传真
2TeleｐｈoneCalls电话
3ＭakingTｅｌeｐｈoneAｐpointｍｅnｔs电话预约
4Mｅmos备忘录
5BusｉnessCｏrreｓｐｏｎｄeｎcｅ商业信函
6PlaciｎｇanOrｄeｒ下订单
OfficeTalk办公室谈话
7Ｃｏwoｒkers同事
8Bosses老板
9Brainstoｒmiｎg集体讨论
10Coｍmutｉnｇ乘公交车上下班
1１TheWorkingLuncｈ工作午餐
BusｉnessＴrip商务旅行
12IｎternａｔｉonalＢｕsinessTrａvel国际商务旅行
13Dｒｅsｓingfor Busｉｎess商务着装
１4ＨotelSｉtuａtions旅馆情景
１5 Neｇoｔｉatｉng ｔｈｅＳubｗay乘地铁
ClientReceｐtiｏn接待客户
16Reｃｅivinｇ Ｃｌiｅｎｔｓ接待客户
17Entｅrtａiｎiｎg Cｌieｎts招待客户
1８Acｃommｏdatｉｎg FｏreiｇnＣlｉenｔs接待国外客户
19FａctｏｒyＴｏurs参观工厂
Ｂusiness Ｃommｕｎeｚatiｏｎs商务交流
2０ ＰeｒsｏｎaｌIｎtroｄuctions个人介绍
21 SmａllＴalkｓ聊天
２2 Deｌｉｖeriｎg BａdNｅwｓ传达坏消息
23ＰoｌitｅＱuestｉonｓ礼貌提问
２4Farewelｌs道别
Negotiaｔion谈判
2５CｌariｆｙｉngthｅStakes说明利害关系
2６ＭakingConcｅｓsｉons做出让步
27DiscussｉngtｈeBｏtｔomLine讨论底线
28AcceｐtingandCｏnｆirmｉｎg接受和确认
29HａrdＢargａinerｓVSSofｔＢargａiners强硬的对手和温和的对手
Company Orgａnｉzａtion公司结构
30CＥO执行总裁
3１Ｓtockholdeｒs股东
32BｏardｏfDireｃtｏrs董事会
3３MaｎａｇｅrsＳtaｆｆ管理人员
34LaboｒｉａlSｔａff普通员工
Mｅeｔｉngsaｎd Ｉnｔeｒviｅws会议和面谈
3５ ExｅcutingMｅetings开会
36PerfｏｒmancｅReviｅws业绩评估
37Ａgeｎdaｓ会议议程
38Ｍakinｇ Requestｓ提出要求
Preｓenｔａtｉons业务陈述
3９Pｒeｐaraｔioｎand DevｅloｐｉngYourＴｏpic准备和展话题
４0IntroｄｕｃｔｉｏnsａｎdBeginｎｉnｇｓ介绍和开头
４1MａkｉnｇTransiｔioｎsｉnthｅBoayoｆthePｒeｓｅｎtａ陈述
中的过渡
４２Conclusｉons结论
4３ O&A （ＱueｓｔｉｏnandAnswｅr Ｐerｉod）提问阶段
Dａta数据处理
４4Trends趋势
45Syｓtems制度
４6Schｅdufing日程安排
４7SWOTAn山ｓis态势分析
4８ ＳtatｉｓｔiｃalReｐorts数据统计报告
Technoｌogy技术
4９Ｅmaｄ电子邮件
50CｏｍputerTechｎoloｇy计算机技术
51RｕnningaｎＩnteｍet Busｉness网上做生意
5２EｌectｒoniｃＧadｇeｔs数码产品
５3WebbａｓedＭａrkeｔinｇ网上营销
FiｎancialToｐics财务话题
54Ｃoｓtｉng成本
55 Ｂｕｄgeｔs预算
５6Auditiｎｇ审计
57 ＴhｅEconomｙ经济
５８Fundｒaising集资
LegaｌTｏｐics法律话题
59Confidentialｉty机密
6０Ｌawyeｒs律师
6１Ｃｏntrａcts合同
62 Coｐyｒight版权
6３ Pateｎtｓ专利
64EnvｉronmentalReｇｕｌaｔions环境条例
MａｒketｉnｇＴｏpics营销话题
65 Ｍarｋeｔｉng Surveys市场调查
66Ｔarget Auｄienｃe目标消费者
６7PriｎtaｎdＭedｉa Aｄｖｅrtｉｓing印刷和媒体广告
68ＰrｏmotioｎａlEvenｔs促销活动
69Deveｌoping thｅ Ｍaｒket市场开发
Saleｓ Ｔopics销售话题
7０ＳｅｌliｎｇPoiｎts卖点
71 TrａdeShowｓ贸易展览
７2Sales Reviews检查销售额
７3ProdｕｃtDemｏnsｔｒationｓ产品演示
74FｏUowinｇuｐon Lｅaｄs线索追踪
75Ｃusｔomｅｒ Serｖｉce顾客服务
Ｉｎternatioｎal Ｔopics国际话题
７6Sｏuｒcｉng得到供货
７7Exｐｏrt／Imｐｏrt出口/进口
７8ExchaｎｇｅRatｅs汇率
79Ｉnternatioｎａl GｒeｅtｉｎgMeｔhodｓ国际问候方式
ＢigBｕsiｎess跨国公司
80Ｍｅrgers合并
81Ｃompetitｉoｎ竞争
８2 ＣlimbiｎgtheＣoｒpirａtｅＬaddeｒ进入管理层
83 Bｒａnｃh Ofｆices分支机构
84Consｕltiｎg咨询
Employment Ｐrａctｉces雇用惯例
85ＦairＰａy公平薪酬
86RｅcruiｔingPe~oｎnel人员招聘
87Rｅtirement退休
88Paｒtｎｅｒshｉp合作关系
89R＆um６s简历
90JobInteｒｖiewｓ求职面试
SoｃｉalandEqualitｙＩssuｅs社会和平等话题
91Women inｔheWoｒkfoｒｃe职业女性
92Discriｍiｎatioｎ歧视
9３Weffarｅ福利
9４ LaｂoｒＵｎionｓ工会
９5 ＳtrｉkesandＤｅｍoｎｓｔratiｏns罢工和示威游行
CｏntinuｉｎｇEducatiｏn继续教育
9６ MａnａgementTｒaｉninｇ管理人员培训
97 Seminars/Worksｈops研究会/研讨会
98 ＣoｍｐanyＲetreats公司培训
99Teaｍbｕildｉng团队建设
100 ＭBA工商管理硕士
１Faxｅs传真
Diaｌogueone
Ｍ:
Can yｏuhavｅｔhebriefsfromtheAnｄersoｎｆiｒｍ'slawyeｒonmydｅskby ｔoｍｏrrowmoｒnｉng．Tｈeｒearequitea fewverytｉmeseｎsｉtiｖｅｍaｔteｒｓwith tｈｉsｃase. Ｉ＇mafrａid Iｃan＇twaitａnylongｅｒ.
Ｆ:
GettinｇthoseAnderｓonbrｉeｆshasbｅenｈardｅrthanyou caｎimaginｅ. Iｈavetｒiｅｄ ｔo cｏｎtaｃt ｔhｅiｒlａwyer maｎytimes.But ｅveｒｙtｉme Icaｌl,ｈｉsseｃretａry saysｈe’siｎa meeting oroｕtof ｔhｅoffice or ａwayonbusｉnesｓ．Iambｅgｉｎning ｔothink heistryinｇtoaｖoidｍe.
M:
That'shiｇhｌypｏｓsｉｂle. Ｈｅ ｋnoｗｓifwe misｓouｒ ｆiｌingdｅadｌｉne, ｗe dｏn’ｔstand achａncetocompｅte agａinstｔhem fortheｂｉd.Ｔrｙ ｔogeｔaholdｏfhiｍ agａiｎ． Givehimacａllanｄ seｅiｆhe canfaｘtheｍ ｆｉrｓt thing．
F:
Whatｉf Ｉcan'tspeaｋto himdｉrectly?
M:
Askｈissecreｔaｒyｔoｆax thｅｍ． Iｔｓthｅ saｍethiｎｇ.Havethｅmfaxｅd oｖerwithａcoｐy also fａxedtoＭartiｎ’s oｆfiｃe.
F:
Hoｗ do I ｆｉndMartin’sｆaxnumｂｅr?
Isheinｙour rollerdｅsk?
M：
No,butyｏu caｎａｌso cａllｔheir oｆfiｃeaｎdaskｔhe secｒeｔarｙ ｔoｇive yoｕtheirfａｘｎuｍbｅｒ． I’ｌlemail yoｕｔhｅｉroffｉce ｎumberlaterｔoｄaｙ.
F:
Oｋ,I'lｌgｅtoｎitfirsｔthｉｎｇ．
M：
Bｅｓurｅyｏu do, IneedthoseｂriｅfsASAＰ
Ｄiａｌogueｔwo
M:
Diｄ ｙouputtｈiｓmoｒｎing'sfａxｅsonｍydｅsk？
I＇mwaｉtingfoｒsomeurｇentfaxｅｓfｒomheaｄｑuatｅrｓ,I＇mprｅttｙsｕｒetheycameｉｎ lastnight.
F：
Ｅvetｈing ｔhat ｃamｅiｎthe oｆficｅｆaｘ ｍａｃhinｅ ｌastnｉghtis alloｎyｏurｄeｓk，butＩnoticｅdｔｈａｔsomeｏffaxeｓcamｅtｈrｏughｐrｅｔtyblurｒｅｄ,maｙｂeｙoutakea lｏokａttｈem，iｆ theｃoｐy is uｎｒeadｂle，I'lｌｃａlｌtheｎａndaｓkthem ｔoｒeｆax.
M:
Ｙeah,yｏｕ'ｒegoinｇｔoｈavetoｃallthｅmａｎｄget ｔhemtｏbereｆax.Thesecopiesaresodarｋ. Icａn'ｔmakeouｔ aｎyoｆthewords.
Ｆ:
Whaｔ aboutthａtoｎe？
M：
Thｉsｏne?
Ｔhｉｓｏnｅ issoｌｉght ａndIcanbarelyread it.Howｃaｎtｈatbｅ?
F:
Youkｎow,Ithiｎkthe fax mａchine iｓoutｏftｏnｅr.Icａnchａｎge tｈetｏｎeｒ cartridge.Thatshouldsoｌvetheprobｌem.
Ｍ:
Yes,buｔ ｔhis ｏneｗiｌｌhaｖe tobeｒｅfaxeｄaswell.Andlook,thｅrｅ'saｂouｔ３ｐagesmissｉng.Itｌooks likethe faｘｍachineaｔｅ halｆoｆmyimpoｒtanｔｆaxes,aｎｄoneｓ thatmaｄｅ ｉtthrｏughaｒｅsoblurｒed or tooｌｉght． Theyaｒeｕnｒeadaｂｌe．
F:
Ｉguessｔhe ｆａxmaｃｈineiｓouｔofｐaｐｅr ｔoo.Don'tｗorrｙ,I＇llhａｖesoｍeonｅ ｌook ａtｉｔtｈisａfteｒnoon,anｄinｔhｅmeantｉme,I'll have yoｕr doｃuｍentｓrefaxedtoｏurｏｔｈeｒ fａxmaｃhiｎｅ.
２TｅｌｅphoｎeＣａlｌｓ
Dｉａloｇue1
A：
Ｈello，thankyoｕfｏr calｌing Brａｄfｏrdaｎd Sonｓ.ThisiｓTracyspeaking,HoｗmayI heｌp you？
B：
Ｈellｏ.Iｗｏuld lｉketospeaktｏyouｒ dｉrｅctｏr ｏf humanresources,Ms.Jenkins,Please.
Ａ:
Just ａｍomｅｎt.I＇lｌ cheｃktoseeifshe isather desk.ＭaｙItell her wｈoiscallｉng?
Ｂ：
This iｓBillＢurｔonfroｍＭilford Inｓurance,I'm calｌingiｎregarｄstoourmeｅｔinｇnextTuesdａy．
A:
Thaｎｋyoｕ,Mr.Bｕrtoｎ.Canyｏupleaｓeｈoldfｏramoｍeｎt?
Ｉ'lｌ ｃhecktoseｅifshe isaｖailable．
B:
Nｏｐrｏblｅm.
A：
I'msorry,Ms．Jenkｉns ｉsawaｙfromhｅrdesk.Ｓhehaｓalreaｄｙleftforluncｈ.
Would youlikeｔo lｅavｅameｓｓage foｒheｒ?
Ｂ:
Yes,please haｖeherreturnmycａlｌwｈensheretuｒnstothｅoｆfiｃe.Ｉt'sｂestifsｈｅ ｃａｎｇetintouch ｗｉthmｅbｅforｅ 3 pｍtodａy;shecanreachmｅatmy officeｎｕmｂer,63５－87９9.
A:
I'ｍsoｒｒｙ,I ｄiｄn't quite catchtｈａｔ,could youplｅasｅ ｒeｐeat thenｕｍbｅr?
Ｂ:
Noprｏblｅｍ,my ｏfｆicenumberｉｓ635-87９9,Tellｈertoaskfｏr ｅxｔenｓｉon31．
A：
I'mｓoｒry,Mｒ.Buｒtoｎ,justtocoｎfirm,ｙoｕr nameisｓpeｌled B-Ｕ-R-T-O-N，istｈaｔcorｒect?
B:
Yeｓ,ａndIrｅprｅsentMilｆｏrdInsurａnce．
Ａ：
Iwilmaｋe sure Ms.Jenkinｓ ｒeceivｅsyoｕrmｅssaｇｅaｎdretuｒnsyourcall befoｒe3pｍ this afernoｏｎ.
B:
Ｔhankｙoｕverymuch.
Dialogｕｅ２
Ａ:
Helｌｏ,PaｓadenaInn,ｔhisiｓ Sandｙ,ｈowmaｙ ｉ direｃt yoｕr calｌ?
B：
Ｉ＇ｄlｉketoｓpeakｔoｓomeoｎe ａbouｔrｅsｅrvatｉons.
A：
Icaｎhelpyｏu ｗiththat.whａｔ ｄatｅwouldyｏｕ liketoｍａkea rｅｓｅrvatｉｏn fｏr?
B:
Ｗe＇ｌlbearriｖｉｎg Mａy１2tｈ，bｕtＩｗouldlikｅtｏmaｋe reserｖaｔiｏｎsｆｏr ｐenthousｅ.
A:
Oｈ,I'mｓｏrｒyｓir,Iｏnlｙhａndｌe bookingsｆｏrourｓtaｎdardrooｍs.Ｔｈｅｐerｓoｎyｏu need to speaｋwｉthisTonyParker,hemａkesａll thearraｎｇemeｎtｓ foroureｘecutiveaｃcoｕnts.Unfortｕｎatｅｌy,ｈｅ's ｎotherｅrigｈｔnｏw.ＣanIｔａkｅ youｒ ｎameaｎｄnumbeｒａndhavehimget bａck toyou?
B:
Whendoyou expeｃthimｂacｋｉn?
A:
He'ｌｌbe oｕｔ alｌａftｅrｎoon,ｈｅmｉghtｎｏt beablｅｔoｒｅturn ｙouｒｃａll untiｌtｏｍorｒｏw，Wiｌltｈatｂe ａｌrigｈt?
B:
Ｙｅs.Isuｐpose.Ｍyname isSamDａrcy．He ｃａn ｃontactmeat6６0-８４3－3２３５ .
A：
Ｃｏｕldyoupleａse spell yｏuｒlaｓｔ namefor me?
B：
Ｓure．Ｉt'sD－A－Ｒ-C－Y.
A:
Okay.MｒＤａｒcy,ａndyouｒphonenｕmbeｒｉs 660-843－３23３ ?
B：
Tｈat's3235.
A：
Sorｒy!
32３５.Gｒeaｔ.I'll haveTonycall yoｕ firｓtthｉngtｏmorｒoｗmｏrning.
3.ＭakingTelｅphｏnｅ Apｐointmｅntｓ
DiaｌoｇueoneﻫM:
Ｈeｌlo,BiｌｌBerton sｐeaｋing. Whatcaｎ Ｉｄoｆｏryｏu?
F:
Hellｏ,MrBerton,thiｓ iｓ Jｅｎｎｙ Ｊeｎkｉnsｏfbradfordａndsonｓretｕｒninｇｙour ｃall.I’msｏｒryyoumissｅdmewhｅnyou caｌｌeｄmyｏｆfiｃe this mｏrnｉng．Mysaｃreｔaｒyｓaidｙoucａｌled cｏnｃｅrnｉngourmeｅtiｎgnextTuesday?
ﻫM:
YesMｓJｅnkiｎs，ｔｈａnkyou for rｅtｕrningmycalｌ.Ｉ’mｇladtofｉnaｌly getholdｏfyoｕ.Iwａnttolｅt yｏｕｋnowI wｉｌｌ ｎoｔbeａblｅ tｏmakｅ oｕrｍeetinｇneｘtTuｅsdaｙ.I woｕldbeouｔ oftowｎthaｔ day．Isthereanypoｓsibilitｙwecａnmovethemeetｉngtｏ Ｍonday?
ﻫF:
Iaｍsoｒｒy.I’maｆraiｄIaｍcompｌeteｌy booｋed onMoｎday.Ｗoｕld ｉｔｂePosｓｉｂｌetoｐosｔponeuntｉｌ you rｅtｕrn?
M:
Oh,deａｒ.Ｉwas countingoｎ takingcaｒeofoｕr mｅｅtｉngbeforeI leave.ButIsuｐpｏsｅI caｎｓhutoff aｆewthingｓ．Yes,weｃａn arrange sometｈｉng. IｗｉｌlbeｂａckTｈursｄay mｏｒｎinｇ．Ｗhａt abｏuｔ Thursdayafｔernｏoｎ?
Woulｄthaｔｗorkforyｏu?
ﻫF:
Tｈａt ｓhouｌｄbefｉne,ｓhallwesayabout ｔwoo’cloｃk?
ﻫM：
Perfｅcｔ！
Iｌoｏｋfｏrward tｏ seｅingyouaｔtｗo ｏ’cｌoｃknｅxtTｈursday afｔernoｏn.Ｉf yｏunｅeｄto chanｇｅthｅtｉｍe,pｌs feelfｒeetｏcallmｅoｎｍyｃeｌlpｈｏne.
F：
TｈanksBurdon,I’ｌl seｅyｏuonThｕrｓｄaｙ.Dialogueｔｗｏ
Ｆ:
HelloM：
Ｈellｏ,isDｏrasavaｉlａble？
F:
ＴｈisｉsDorａs,whｏis callinｇ pleaｓｅ?
ﻫM:
Ｈi,Ｄoraｓ,this iｓ Mikｅ ｃaｌlingfromparkeｒ’sｄeｎtistrｙ.I’mcaｌlｉｎｇ ｔocｏnfｉrm yｏuｒappoinｔmentｆor ｔomoｒrowmｏｒningat9ａm wｉｔhDoctor Ｐarker．ﻫF:
Oh，Iaｌmostforgot.Thaｎkyoｕｆorcaｌlingtoremind me.Ａｃtuaｌly,Iｄo nｅed tｏchanｇｅthe ｔｉｍe ofｍｙapｐointmｅnt.Ｉｈａveaschedｕliｎgconflｉct,andI cａｎ’tmakeｉtthatearｌｙ．ﻫM:
ＩfIputyoｕin ｔhatｌａｔer sｌot,wｏuld tｈat wｏrk ｏｕt?
F:
Itwｏuｌdhaveto ｂe ａfｔeｒｌuｎｃh.Doyｏuhaveaｎythingavailａｂｌｅaｂoｕt 2o’cｌock?
Ｍ:
Soｒry,Maｍ.Tｈeonlyoｐeｎｉngwehaveafterluｎchis1：
15，bｕｔImiｇｈt be abｌeｔｏworｋ youinat4:
00．Ｗｏｕｌdthａtbeabｅttｅrtimｅ?
F:
That’s aｌlrｉght.IｔｈiｎkIｓhｏｕldｂeaｂｌetoｍakｅiｔ aｔ1：
15．Canyou put medｏwnfｏr thattiｍeslot?
ﻫM:
Ｎoｐrｏbｌem，Ihaveyoｕｒ aｐｐointｍentcｈaｎged froｍｔｏmorrowmorｎinｇtｏｔomｏrｒｏwafternoｏn at１:
15
F:
Wondeｒｆul.Ｔhanksverｙｍｕcｈ.
4． Meｍos
Dｉalｏgue1ﻫＡ:
Ｉhavebeｅn waitinｇhｅre ｉnthecｏnｆeｒｅnce room for tｅnmiｎutｅs ａlｒeａdy,whａttime istheｍeetｉngsｔart？
whereisａnyｏneanywaｙ?
ﻫB：
Didn'ｔｙｏｕｈearaｂouｔtｈat， ｏurｍeｅｔinｇｗaｓpostponedｕntｉlFridaｙ．ﻫＡ:
Ｗhaｔ?
themeeｔing wａspoｓtponed?
Ｎoｏｎeｔｏldmeanｙtｈｉngaboutit.
Ｂ:
Diｄyｏｕｇｅtｔｈememo?
A:
What mｅmo?
Tｈey havn'tany memoｔhiswｈｏlｅweｅｋ, Ichecｋmyiｎbｏｘevery day.ＡndIhａｖn＇t seeｎanything.ﻫＢ:
Thｅmｅｍoweｎtout３ dａys
升级会员 