钟彬娴在清华学子时代论坛上的演讲.docx
《钟彬娴在清华学子时代论坛上的演讲.docx》由会员分享,可在线阅读,更多相关《钟彬娴在清华学子时代论坛上的演讲.docx(12页珍藏版)》请在冰豆网上搜索。
钟彬娴在清华学子时代论坛上的演讲
钟彬娴在清华学子时代论坛上的演讲
AndreaJung
Tsinghuauniversity-(beijing)oct.23rd
goodafternooneveryone.Ican'ttellyouhowhonoredIamtobeherewithyoutotalkaboutmythoughtsonleadershipandtosharemyexperiencesasoneofonlyahandfulofwomentodayrunningamajorglobalcorporation.
AsIlookoutatallofyou....someatthebeginningstagesofyourcareers....somewellalongtheroadtoyourfuture....whereveryouareonyourownpersonalpathIcanpromiseyouaworldofopportunityandexcitement.Anythingyouchoosetodoiswithinyourreach.howfaryougowilldependonhowhighyousetyourdreamsandhowhardyouworktoachievethem.butwhateverpathyoutake,thefoundationprovidedbyagoodeducationwillmakesuccesscomethatmucheasier,Ipromiseyou.
Ihavesharedmyexperiencesonleadershipwithmanydifferentgroupsofpeopleallovertheworld.butbeinghereinthecountrywheremyparentsandgrandparentswereborn-acountrytowhichIcontinuetofeelstrongemotionalandintellectualties--isanenormousprivilegeandadreamcometrue.
Iconsidermyselfarelativelyrecentmemberofanewgenerationofbusinessleadersfacedwithadizzyingpaceofchangeandaglobaleconomicandpoliticalenvironmentthatareredefinedbythedayinthistumultuous21stcentury.
IwasofferedthejobasceoofAvonfouryearsago,andithascertainlybeenanexperienceofalifetimeformeeversince.we'vehadaspectacularsuccess,modernizingeverythingaboutthecompanyfromtoptobottom.
withsalesthatthisyearwilltop$6.7billionusDandastockpricewhichisatanall-timehigh,we'vecertainlyhadsomeincredibleresults.AvonhasbeennamedoneofFortunemagazine'smostadmiredcompaniesandwe'vemadebusinessweek'slistoftheworld'smostvaluablebrandsforthreeyearsinarow.
Youmaynotrealizethis,butAvondoesbusinessin143countriesandwesellourproductsthroughmorethanfourmillionindependentsalesrepresentativesthroughournow-famousdirectsellingdistributionmodel.
ofallthecountrieswhereAvondoesbusiness,chinaiswithoutdoubtourfastestgrowingmarket.Avonenteredchinain1990,andwewerethefirstinternationaldirectsellingcompanytoopenourdoorshere.overtheyearswehaveadaptedoursellingtechniquestotheuniqueneedsofthechineseconsumer.Today,wesellourproductsinavarietyofdifferentways,withbroaddistributionthrough5,000independentbeautyboutiques,ownedandoperatedbyentrepreneurswhoarebuildingsuccessfulAvonbusinesses.
Themajority-morethanthree-quarters--ofthesebeautyboutiqueownersarewomen,inkeepingwithAvon'sfoundingprinciplesofprovidingbusinessandfinancialopportunitiesforwomen.Thisisreallythecoreofourbusinessvisionanditisconsistentfrommarkettomarketallovertheworld.
Today,Avonisproudlyknownas"Thecompanyforwomen"ineverycountryinwhichwedobusiness.Andourabilitytoprovidewomenwithbothqualityproductsandasignificantearningsopportunityhasbecomeanimportantcompetitiveadvantage.
Itisoneofthereasonsourbusinessinchinahasgrownsorapidlyrightfromthestart.overthepastfouryearswehaveexperiencedrobustsalesgrowthof30%annually.In20XX,weexpecttoachievetotalsalesof$150millionto$200millionu.s.dollars.wehavebecomethenumberonebrandofskincareforchinesewomen,andwe'realsooneoftheirtopthreefavoritemakeupbrands.ourfacilitiesinclude74branchesin27provinces,plusa$41millionstate-of-the-artglobalmanufacturingfacilityinguangzhou.
goingforward,ourstrategyforAvonrecognizeschinaasthenumberonemarketintheworldforfutureexpansion,reflectingourstrongcommitmenttobringnewbusinessopportunitiestoentrepreneurialwomenineverycornerofthisgreatcountry.
(pause)
AsIlookbacktoallthatwehaveaccomplishedoverthepastdecadeandparticularlyoverthepastfouryears,ithasbeenarealperiodofbreakoutsuccessforourcompany....breathtaking,butalsoexhausting.Therollercoasterridehasopenedmyeyestomanythings....abouttheincreasinglycomplexdemandsofrunningabusinesstoday,aboutmyowncompetenciesandtheneedtoconstantlychallengeandrenewmyowncommitmenttobeingabetterleader.
IhadnoideaatthemomentIbecameceothatIwouldexperiencesuchgreatfortuneandsuchgreatchallengebothatthesametime....andhowenormouslymylifewouldchangeasaresult.noideawhatprivilege,yetwhatresponsibilitycomeswithbeingthefirstwomantoleadthecompany,tobeconstantlyscrutinizedasoneoflessthanahandfulofwomenceostoday-whatitwouldbeliketobalancemychineseculturalbackground-whattheresponsibilitiesoftheofficewouldentailinthisunparalleledenvironment.Andwhatitwouldmeantobeabusinessleaderthatcoulddistinguishhimorherselfintoday'sworldwherethegameischangingbytheminute.
AsIreflectonmyrapidrisetothetopasoneofthefewwomenrunningamajorglobalcorporation,IhavefoundmyselfthinkingagreatdealaboutmychineseheritageandhowenormouslyfortunateIamtohavebeengiventhisverypreciousgift.
Iwasraisedinatraditionalchinesefamilywhereachievementwasnotdemanded,butexpected.myfather,borninhongKong,wasasuccessfularchitect.mymother,borninshanghai,wasthefirstfemalechemicalengineerinhergraduatingclassattheuniversityofTorontoincanada.TheyarrivedinAmericanotspeakingawordofenglishbutthroughhardwork,bothwereabletofulfilltheirfullpotential,andtheirsuccesshassetawonderfulexampleforme.
myparentswerealways,andcontinuetobetoday,thesinglebiggestinfluenceinmylife.TheyraisedmybrotherandIwitharespectforthevaluesandtraditionsofourchineseheritage,yetalsowithanunwaveringcommitmenttobringusupwithalltheopportunitiesforhighereducationandadesiretoprepareustoadapttoAmericansocietyandtosucceedinthisworldofgreatchange.
mybrotherandIweregivenalltheopportunitiesofourAmericanfriends-thesameschools,thesametennislessons,thesamepianoteachers....butwehadthewonderfuladvantageinmymindofaculturalheritagethatwewerealwaystaughttobeproudof.momandDadalwayswantedustobeproudofbeingchinese-mybrotherandIsmiletodaywhenwereminisceongrowingupinourhouse.wegrewupbelievingthatbeingchinesewasthegreatestadvantageinlife;inourhouse,everythingimportantinlifecamefromchina,wasinventedinchina,owedalltothechinese.
wewentonelementaryschoolfieldtripstopulpplants,wheretheytaughtushowpaperwasmade.paperwasinventedinchina,momsaid,afterwerelayedtheprocessinawe.ourfavoriteneighborswereItalianandinvitedusoverforspaghetti.whenwecamehomeandraved,Dadwouldremindusthatmarcopolobroughtpastahomefromchina.notItalian....chinese....andsoitwent.Andhowwonderfultheyweretoinstillinusthesenseofprideinourheritagethatwehaveneverforgotten.
whenIfirstbecameceo,afamousAmericantelevisionjournalistinterviewedmydadandaskedhimifhealwaysknewIwouldbesuccessfulinbusiness.no,hesaid,quitetothecontrary,heworriedforyearsthatraisingmetobearespectfulchinesedaughterwouldhindermyabilitytocompeteinaworldwithwhatheconsideredtheaggressive,cutthroattraitsoftypicalAmericaceo's.Infact,hepassedonalettertomethatIkeep,translatedfromchinesetoenglish,inmydeskdrawer.Theletterreads:
"Remember,therearedistinctivequalitiesthatsetapartthesuccessfulchinese....strivetoexcelinallyoudo;beasuperbparentwillingtocurtailyourownpleasureforthesakeofbetternurturingyourchildren;begenerous,fair,tolerant,eagertolearnfromothercultureswhilesharingyourown.butbeyondtheseattributes,remembertohaveanabsenceofarroganceandboastfulness;haveunfailingcourtesy,forbearance,sensitivityofothers'feelingsandaboveall,theabilitytodiffuseyourangerandgrievance,notbysurppressingthembutbytransformingthemintohelpful,positiveemotions.Inanageandenvironmentofpretension,youhaveapreciouschineseculturalheritagewhichweareproudtopassdowntoyou....."
(pause)
Andso,withmyparentsdefinitionofdistinguishedleadershipinmydraweratalltimes,Ihavepushedforwardtoredefineaggressiveasassertive,yethopefullyneverabrasive,toinsurethatI'mtoughenoughtomaketheharddecisions,butneverunfairly,alwaystreatingpeoplewell...remindingmyselfatalltimestohavethehumilityandsensitivitywhichisexpectedinthechineseculture,adaptedtotheneedsofthepressingbusinessenvironmentwhichrequiresahealthydoseofoutwardlyexpressedconfidenceandcourage.
Inaway,myownexperiencesreflectthoseofmanywomeninthebusinessarenawhostruggletoretainthebestofwhotheyarewhilecarvingoutasuccessfulmanagementcareer.Duringmyvisithere,Ihavemetandtalkedwithsomanywomen,andIamtrulyheartenedthatthedoorsofopportunityarebeginningtoopenforwomenineveryfield.butIalsoknowthatrealchangeisaslowprocess,soIamhopefulthatmyownexperiencesasawomanandasaleaderwillprovideavaluableperspective.
Asthecompanyforwomen,Avon'scommitmenttoprovidingdevelopmentalopportunitiesforwomenissecondtonone.Asyoumightexpect,Avonhasasolidrepresentationofwomeninseniormanagement.Infact,thiswasoneofthereasonsIjoinedthecompanyadecadeago,workingmywayuptheranksthroughareasofincreasingresponsibility.
butinterestingly,ithasonlybeeninrecentyearsthat"thecompanyforwomen"hasalsoemergedasthecompanyforwomeninseniorleadershippositions.untilthelastdecade,womenwerenotwellrepresentedintheexecutivesuite.withfewexceptions,middlemanagementwasaboutasfarastheycouldgo.herewasacompanywithvirtually100%womencustomersandsalesrepresentatives,yetcapablewomensimplycouldnotgettothetop.
Thisnotonlyprovedunfair,italsoprovedtobeapoorbusinessdecision.ThelackofwomeninmanagementcametohurtAvon.between1975and1985,morethantwelveandahalfmillionwomenenteredtheunitedstatesworkforce.Theseworkingwomenhadtobeservedinnewways.but,atthattime,Avon'sleadershipteamwasstillmadeupentirelyofmen.women'svoicesweren'theardasweplannedourmarketingstrategyandasaresult,salesinourlargestmarketsuffered.
Fortunately,Avonlearnedtochange.menandwomennowworktogetherasequalbusinesspartners.Theylearnfromeachotherandrespecteachother.westillofferourmaleexecutivesanoutstandingcareeropportunity,butnowwomenhaveanequalchancetosucceed.
Today,sixoutofelevenofAvon'sboardofdirectorsarewomen.mynumbertwoexecutiveisawoman.Almosthalfofourmanagementstaffaroundtheworldarewomen.Andimportantly,wehaveputinplacespecialprogramstodevelopthenextgenerationofwomenwhoarebeingtrainedandpreparedtobecomegeneralmanagersinmarketsallovertheworld.
IamequallyexcitedaboutourprogresswiththedevelopmentofthenextgenerationofAvon'swomenleadersinchina.womennowaccountfor78%ofourtotalworkforcehere.evenmoreimpressive,75%ofourmanagersandsupervisorsarewomen,and30%ofourmostseniorexecutivearewomen.
(pause)
withAvon'sreputationforpromotingwomenandmyowncareersuccess,Iamoftenaskedforadviceonhowpeoplecanpreparethemselvestobetheleadersoftomorrow.Infact,overmycareer,I