钟彬娴在清华学子时代论坛上的演讲.docx

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钟彬娴在清华学子时代论坛上的演讲.docx

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钟彬娴在清华学子时代论坛上的演讲.docx

钟彬娴在清华学子时代论坛上的演讲

钟彬娴在清华学子时代论坛上的演讲

 

  AndreaJung

  Tsinghuauniversity-(beijing)oct.23rd

  goodafternooneveryone.Ican'ttellyouhowhonoredIamtobeherewithyoutotalkaboutmythoughtsonleadershipandtosharemyexperiencesasoneofonlyahandfulofwomentodayrunningamajorglobalcorporation.

  AsIlookoutatallofyou....someatthebeginningstagesofyourcareers....somewellalongtheroadtoyourfuture....whereveryouareonyourownpersonalpathIcanpromiseyouaworldofopportunityandexcitement.Anythingyouchoosetodoiswithinyourreach.howfaryougowilldependonhowhighyousetyourdreamsandhowhardyouworktoachievethem.butwhateverpathyoutake,thefoundationprovidedbyagoodeducationwillmakesuccesscomethatmucheasier,Ipromiseyou.

  Ihavesharedmyexperiencesonleadershipwithmanydifferentgroupsofpeopleallovertheworld.butbeinghereinthecountrywheremyparentsandgrandparentswereborn-acountrytowhichIcontinuetofeelstrongemotionalandintellectualties--isanenormousprivilegeandadreamcometrue.

  Iconsidermyselfarelativelyrecentmemberofanewgenerationofbusinessleadersfacedwithadizzyingpaceofchangeandaglobaleconomicandpoliticalenvironmentthatareredefinedbythedayinthistumultuous21stcentury.

  IwasofferedthejobasceoofAvonfouryearsago,andithascertainlybeenanexperienceofalifetimeformeeversince.we'vehadaspectacularsuccess,modernizingeverythingaboutthecompanyfromtoptobottom.

  withsalesthatthisyearwilltop$6.7billionusDandastockpricewhichisatanall-timehigh,we'vecertainlyhadsomeincredibleresults.AvonhasbeennamedoneofFortunemagazine'smostadmiredcompaniesandwe'vemadebusinessweek'slistoftheworld'smostvaluablebrandsforthreeyearsinarow.

  Youmaynotrealizethis,butAvondoesbusinessin143countriesandwesellourproductsthroughmorethanfourmillionindependentsalesrepresentativesthroughournow-famousdirectsellingdistributionmodel.

  ofallthecountrieswhereAvondoesbusiness,chinaiswithoutdoubtourfastestgrowingmarket.Avonenteredchinain1990,andwewerethefirstinternationaldirectsellingcompanytoopenourdoorshere.overtheyearswehaveadaptedoursellingtechniquestotheuniqueneedsofthechineseconsumer.Today,wesellourproductsinavarietyofdifferentways,withbroaddistributionthrough5,000independentbeautyboutiques,ownedandoperatedbyentrepreneurswhoarebuildingsuccessfulAvonbusinesses.

  Themajority-morethanthree-quarters--ofthesebeautyboutiqueownersarewomen,inkeepingwithAvon'sfoundingprinciplesofprovidingbusinessandfinancialopportunitiesforwomen.Thisisreallythecoreofourbusinessvisionanditisconsistentfrommarkettomarketallovertheworld.

  Today,Avonisproudlyknownas"Thecompanyforwomen"ineverycountryinwhichwedobusiness.Andourabilitytoprovidewomenwithbothqualityproductsandasignificantearningsopportunityhasbecomeanimportantcompetitiveadvantage.

  Itisoneofthereasonsourbusinessinchinahasgrownsorapidlyrightfromthestart.overthepastfouryearswehaveexperiencedrobustsalesgrowthof30%annually.In20XX,weexpecttoachievetotalsalesof$150millionto$200millionu.s.dollars.wehavebecomethenumberonebrandofskincareforchinesewomen,andwe'realsooneoftheirtopthreefavoritemakeupbrands.ourfacilitiesinclude74branchesin27provinces,plusa$41millionstate-of-the-artglobalmanufacturingfacilityinguangzhou.

  goingforward,ourstrategyforAvonrecognizeschinaasthenumberonemarketintheworldforfutureexpansion,reflectingourstrongcommitmenttobringnewbusinessopportunitiestoentrepreneurialwomenineverycornerofthisgreatcountry.

  (pause)

  AsIlookbacktoallthatwehaveaccomplishedoverthepastdecadeandparticularlyoverthepastfouryears,ithasbeenarealperiodofbreakoutsuccessforourcompany....breathtaking,butalsoexhausting.Therollercoasterridehasopenedmyeyestomanythings....abouttheincreasinglycomplexdemandsofrunningabusinesstoday,aboutmyowncompetenciesandtheneedtoconstantlychallengeandrenewmyowncommitmenttobeingabetterleader.

  IhadnoideaatthemomentIbecameceothatIwouldexperiencesuchgreatfortuneandsuchgreatchallengebothatthesametime....andhowenormouslymylifewouldchangeasaresult.noideawhatprivilege,yetwhatresponsibilitycomeswithbeingthefirstwomantoleadthecompany,tobeconstantlyscrutinizedasoneoflessthanahandfulofwomenceostoday-whatitwouldbeliketobalancemychineseculturalbackground-whattheresponsibilitiesoftheofficewouldentailinthisunparalleledenvironment.Andwhatitwouldmeantobeabusinessleaderthatcoulddistinguishhimorherselfintoday'sworldwherethegameischangingbytheminute.

  AsIreflectonmyrapidrisetothetopasoneofthefewwomenrunningamajorglobalcorporation,IhavefoundmyselfthinkingagreatdealaboutmychineseheritageandhowenormouslyfortunateIamtohavebeengiventhisverypreciousgift.

  Iwasraisedinatraditionalchinesefamilywhereachievementwasnotdemanded,butexpected.myfather,borninhongKong,wasasuccessfularchitect.mymother,borninshanghai,wasthefirstfemalechemicalengineerinhergraduatingclassattheuniversityofTorontoincanada.TheyarrivedinAmericanotspeakingawordofenglishbutthroughhardwork,bothwereabletofulfilltheirfullpotential,andtheirsuccesshassetawonderfulexampleforme.

  myparentswerealways,andcontinuetobetoday,thesinglebiggestinfluenceinmylife.TheyraisedmybrotherandIwitharespectforthevaluesandtraditionsofourchineseheritage,yetalsowithanunwaveringcommitmenttobringusupwithalltheopportunitiesforhighereducationandadesiretoprepareustoadapttoAmericansocietyandtosucceedinthisworldofgreatchange.

  mybrotherandIweregivenalltheopportunitiesofourAmericanfriends-thesameschools,thesametennislessons,thesamepianoteachers....butwehadthewonderfuladvantageinmymindofaculturalheritagethatwewerealwaystaughttobeproudof.momandDadalwayswantedustobeproudofbeingchinese-mybrotherandIsmiletodaywhenwereminisceongrowingupinourhouse.wegrewupbelievingthatbeingchinesewasthegreatestadvantageinlife;inourhouse,everythingimportantinlifecamefromchina,wasinventedinchina,owedalltothechinese.

  wewentonelementaryschoolfieldtripstopulpplants,wheretheytaughtushowpaperwasmade.paperwasinventedinchina,momsaid,afterwerelayedtheprocessinawe.ourfavoriteneighborswereItalianandinvitedusoverforspaghetti.whenwecamehomeandraved,Dadwouldremindusthatmarcopolobroughtpastahomefromchina.notItalian....chinese....andsoitwent.Andhowwonderfultheyweretoinstillinusthesenseofprideinourheritagethatwehaveneverforgotten.

  whenIfirstbecameceo,afamousAmericantelevisionjournalistinterviewedmydadandaskedhimifhealwaysknewIwouldbesuccessfulinbusiness.no,hesaid,quitetothecontrary,heworriedforyearsthatraisingmetobearespectfulchinesedaughterwouldhindermyabilitytocompeteinaworldwithwhatheconsideredtheaggressive,cutthroattraitsoftypicalAmericaceo's.Infact,hepassedonalettertomethatIkeep,translatedfromchinesetoenglish,inmydeskdrawer.Theletterreads:

  "Remember,therearedistinctivequalitiesthatsetapartthesuccessfulchinese....strivetoexcelinallyoudo;beasuperbparentwillingtocurtailyourownpleasureforthesakeofbetternurturingyourchildren;begenerous,fair,tolerant,eagertolearnfromothercultureswhilesharingyourown.butbeyondtheseattributes,remembertohaveanabsenceofarroganceandboastfulness;haveunfailingcourtesy,forbearance,sensitivityofothers'feelingsandaboveall,theabilitytodiffuseyourangerandgrievance,notbysurppressingthembutbytransformingthemintohelpful,positiveemotions.Inanageandenvironmentofpretension,youhaveapreciouschineseculturalheritagewhichweareproudtopassdowntoyou....."

  (pause)

  Andso,withmyparentsdefinitionofdistinguishedleadershipinmydraweratalltimes,Ihavepushedforwardtoredefineaggressiveasassertive,yethopefullyneverabrasive,toinsurethatI'mtoughenoughtomaketheharddecisions,butneverunfairly,alwaystreatingpeoplewell...remindingmyselfatalltimestohavethehumilityandsensitivitywhichisexpectedinthechineseculture,adaptedtotheneedsofthepressingbusinessenvironmentwhichrequiresahealthydoseofoutwardlyexpressedconfidenceandcourage.

  Inaway,myownexperiencesreflectthoseofmanywomeninthebusinessarenawhostruggletoretainthebestofwhotheyarewhilecarvingoutasuccessfulmanagementcareer.Duringmyvisithere,Ihavemetandtalkedwithsomanywomen,andIamtrulyheartenedthatthedoorsofopportunityarebeginningtoopenforwomenineveryfield.butIalsoknowthatrealchangeisaslowprocess,soIamhopefulthatmyownexperiencesasawomanandasaleaderwillprovideavaluableperspective.

  Asthecompanyforwomen,Avon'scommitmenttoprovidingdevelopmentalopportunitiesforwomenissecondtonone.Asyoumightexpect,Avonhasasolidrepresentationofwomeninseniormanagement.Infact,thiswasoneofthereasonsIjoinedthecompanyadecadeago,workingmywayuptheranksthroughareasofincreasingresponsibility.

  butinterestingly,ithasonlybeeninrecentyearsthat"thecompanyforwomen"hasalsoemergedasthecompanyforwomeninseniorleadershippositions.untilthelastdecade,womenwerenotwellrepresentedintheexecutivesuite.withfewexceptions,middlemanagementwasaboutasfarastheycouldgo.herewasacompanywithvirtually100%womencustomersandsalesrepresentatives,yetcapablewomensimplycouldnotgettothetop.

  Thisnotonlyprovedunfair,italsoprovedtobeapoorbusinessdecision.ThelackofwomeninmanagementcametohurtAvon.between1975and1985,morethantwelveandahalfmillionwomenenteredtheunitedstatesworkforce.Theseworkingwomenhadtobeservedinnewways.but,atthattime,Avon'sleadershipteamwasstillmadeupentirelyofmen.women'svoicesweren'theardasweplannedourmarketingstrategyandasaresult,salesinourlargestmarketsuffered.

  Fortunately,Avonlearnedtochange.menandwomennowworktogetherasequalbusinesspartners.Theylearnfromeachotherandrespecteachother.westillofferourmaleexecutivesanoutstandingcareeropportunity,butnowwomenhaveanequalchancetosucceed.

  Today,sixoutofelevenofAvon'sboardofdirectorsarewomen.mynumbertwoexecutiveisawoman.Almosthalfofourmanagementstaffaroundtheworldarewomen.Andimportantly,wehaveputinplacespecialprogramstodevelopthenextgenerationofwomenwhoarebeingtrainedandpreparedtobecomegeneralmanagersinmarketsallovertheworld.

  IamequallyexcitedaboutourprogresswiththedevelopmentofthenextgenerationofAvon'swomenleadersinchina.womennowaccountfor78%ofourtotalworkforcehere.evenmoreimpressive,75%ofourmanagersandsupervisorsarewomen,and30%ofourmostseniorexecutivearewomen.

  (pause)

  withAvon'sreputationforpromotingwomenandmyowncareersuccess,Iamoftenaskedforadviceonhowpeoplecanpreparethemselvestobetheleadersoftomorrow.Infact,overmycareer,I

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