DBS改善工具-TPI事务性流程改善.pptx

DBS改善工具-TPI事务性流程改善.pptx

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,MAY16,2005,TransactionalProcess,Improvement事务过程改善,金华市利安得企业咨询有限公司,2,WhatdotheseDPSToolshaveincommon?

这些DPS工具的共同点是什么？

VALUESTREAMMAPPING价值流绘图,VARIATIONREDUCTIONKAIZEN变化减少改善,STANDARDWORK标准工作,5S/VISUALMGMT5S/视觉管理,WhatdotheseDPSToolshaveincommon?

这些DPS工具的共同点是什么？

VALUESTREAMMAPPING价值流绘图,VARIATIONREDUCTIONKAIZEN变化减少改善,STANDARDWORK标准工作,5S/VISUALMGMT5S/视觉管理,Whencombinedinakaizeneventyoucansuccessfullyeliminatewastefromtransactionalprocesses当参与改善活动时，你就能成功地消除事务过程中浪费。

3,4,ObjectivesofEvent,活动目标,Identifyhowtoapplyleanconceptsinatransactionalarea确定如何在事务领域中运用精实的概念,CompleteaValueStreamMapofyourcurrenttransactionalstate完成你目前事务状态的价值流图,CompleteaProcessFlowMapofyour“AS-IS”transactionalprocess,完成你的AS-IS事务过程的流程图,Identifyandeliminatesourcesofvariationinyourtransactionalprocess,确定并消除你事务过程中变化的来源,ImplementStandardWorkand5S/VisualManagementinyourtransactionalarea,在你的事务领域里实行标准工作和5S/视觉管理,Createmetrics/KPIstomeasuresuccess,创立衡量标准/KPI以衡量成功,5,BenefitsofTPI,TPI的益处,Reduceredundancyinwork,减少工作中不必要的重复,Reduceerrorsinqualityofinformation,减少信息质量中的错误,Improveefficiency,提高效率,Reducetimespentwaitingforothers,减少等待时间,Reducetime/distancespentwalking,减少行走的时间/距离,Createstandardworkforalltofollow,创立让所有人遵循的标准工作,Reduceamountofcommunicationsneededwhileimprovingqualityofthecommunicationitself,提高交流质量本身的同时减少需要交流的次数,Consolidateamountofplacesforstoringinformation,统一信息储存场所的数目,6,WhyFocusonTransactional?

为什么集中在事务上？

Allprocessesinvaluestreammustberobust.价值流中的一切过程都必须是强健的。

Allprocessescanbeimproved!

一切过程都能改善！

Focushastraditionallybeeninmanufacturing传统上以制造为重点,Transactionalprocessesoftendrivewasteintootherareasofthebusiness,事务过程经常把浪费带到业务的其他领域,Poorforecasting/scheduling,糟糕的预测/日程安排,Inaccuratesalesorderinput错误的销售订单输入,Engineeringchangeorderstakingtoolong工程改造订单耗时过多,WhatareTransactionalareas?

哪些属于事务性工作？

QuotegenerationprocessContact/LeadgenerationprocessAccountsPayableprocessAccountsReceivableprocessServiceandWarrantysupportprocessSalesprocessOrderEntryprocessPurchasingprocessCreditprocessHumanResourceprocessShipping/ReceivingprocessProductDevelopmentprocessEngineeringChangeprocessDPSImprovementProcesses,询价联系、领导修改过程付款收款服务和保证支持销售订单输入采购信贷人力资源收/发货产品研发工程更改DPS改善7,8,TransactionalProcesses,事务性过程,Everythingwedoispartofaprocess,我们做得每一件事情都是过程的一部分,allprocessescanbeimproved,所有的过程都是可以改善的,Inputs/输入,Process/过程,Output/输出,MAY16,2005,LeanOverview,Chapter1,10,ChapterObjectives,本章目标,1.IdentifyLeanConcepts,确定精实概念,2.DistinguishValueAddedvs.NonValue,AddedActivities,区别增值活动和非增值活动,3.DefineTransactionalWasteandIdentify,Sources,定义事务浪费并确定其来源,KeyLeanConcepts主要精实概念Qualitybuiltintoeachprocess每个过程都注重质量Leadtimereductionthrougheliminationofwaste消除浪费以减少前置时间One-pieceflowcellulardesignstandardwork单件流单元设计的标准工作Operatorloading操作员负荷Continuousimprovementandstandardization持续改善和标准化,Visualmanagement,视觉管理,Multi-processhandling多流程处理ValueAddedvs.Non-ValueAdded增值与非增值EightWastes8种浪费11,12,Rework/返工,Ship/交货,TraditionalMethod/传统方法,A,B,C,Inspection/检验ABC,A,B,C,Ship/交货,Scrap/报废DPSMethod/DPS方法,过程决定品质,KeyLeanConcept/精益的关键概念QualityBuiltIntoEachProcess/过程决定品质,BuildinQualityatEachProcessDoNotPassAlongDefects!

/不放过缺陷！

13,Mkt.,R&D,ProductProduction,DesignPreparationPurch.Manuf.,Service,Dist.,6months/6个月,12months/12个月,Marketing,市场营销,R&D,研发,ProductDesign,产品设计,ProductionPreparation,生产准备,Purchasing,采购,Manufacturing,制造,交货,DistributionService,服务,Concept/概念通过消除浪费减少准备时间,Cash/现金,TotalValueStream/全部价值流过程,TotalValueStreamafterKaizen改善后的全部价值流程,KeyLeanConcept/精益的关键概念Lead-TimeReductionByTheEliminationofWaste,MfgKaizens,制造改善,TransactionalKaizens,事务改善,Marketing,市场营销,R&D,研发,ProductDesign,产品设计,ProductionPreparation,生产准备,Purch.,采购,制造,Manu.Distribution,交货,Service,服务,TotalValueStream/全部价值流过程,Traditional“OvertheWall”BatchProcessing传统的隔墙批量过程,IncomingLoanSorting借贷斟选,LoanCalculations借贷计算,FinalApproval/CustomerContact最终核准/联系客户14,15,交接、等待、品质缺陷、库存、移动！

CustomerSees,ImprovedQDC!

以客户的观点来看待改善后的品质交货成本,OnePieceFlowCellularDesignStandardWork,单件流形式的标准工作SignificantlyReducesWaste/减少的突出浪费:

Transportation,Waiting,QualityDefects,Inventory,Motion!

Sorting,借贷斟选,LeanProcessing/精益过程LoanCalculations借贷计算FinalApproval/CustomerContact最终核准/联系客户IncomingLoan,Loading（minutes）,16,14121086420,1816,Processor1,Processor3,LoanApplication借贷申请,ProcessedLoan处理过的借贷,IncomingLoanSorting借贷斟选10Minutes/10分钟,LoanCalculations借贷计算8Minutes/8分钟,FinalApproval/CustomerContact最终核准/联系客户15Minutes/15分钟,CustomerDemand客户需求,每13分钟客户需求1个Processor2,OperatorLoadingandWaste操作员负载和浪费Istherewasteinthisloanprocess?

/借贷过程中有浪费吗？

Canwemeetthecustomerdemand?

/我们可以满足客户的需求吗？

OperatorLoading-LoanProcessing,操作工负载-借贷过程CustomerNeeds1Every13Minutes,IMPROVEMENT,改善,K,K,K,K,K,K,K,S,S,S,S,KeyLeanConcept/精益的关键概念ContinuousImprovementAndStandardization持续的改善和标准化K,KTIME/时间Withoutstandardization,improvementscannotbe