DBS改善工具-TPI事务性流程改善.pptx

1、,MAY 16,2005,Transactional Process,Improvement事务过程改善,金华市利安得企业咨询有限公司,2,What do these DPS Tools have incommon?这些DPS工具的共同点是什么？,VALUESTREAMMAPPING价值流绘图,VARIATIONREDUCTIONKAIZEN变化减少改善,STANDARDWORK标准工作,5S/VISUALMGMT5S/视觉管理,What do these DPS Tools have in common?这些DPS工具的共同点是什么？,VALUESTREAMMAPPING价值流绘图,VARI

2、ATIONREDUCTIONKAIZEN变化减少改善,STANDARDWORK标准工作,5S/VISUALMGMT5S/视觉管理,When combined in a kaizen eventyou can successfully eliminate waste from transactional processes当参与改善活动时，你就能成功地消除事务过程中浪费。3,4,Objectives of Event,活动目标,Identify how to apply lean concepts in a transactional area确定如何在事务领域中运用精实的概念,Complete

3、 a Value Stream Map of your current transactional state完成你目前事务状态的价值流图,Complete a Process Flow Map of your“AS-IS”transactional process,完成你的AS-IS事务过程的流程图,Identify and eliminate sources of variation in your transactionalprocess,确定并消除你事务过程中变化的来源,Implement Standard Work and 5S/Visual Management in yourtr

4、ansactional area,在你的事务领域里实行标准工作和5S/视觉管理,Create metrics/KPIs to measure success,创立衡量标准/KPI以衡量成功,5,Benefits of TPI,TPI的益处,Reduce redundancy in work,减少工作中不必要的重复,Reduce errors in quality of information,减少信息质量中的错误,Improve efficiency,提高效率,Reduce time spent waiting for others,减少等待时间,Reduce time/distance sp

5、ent walking,减少行走的时间/距离,Create standard work for all to follow,创立让所有人遵循的标准工作,Reduce amount of communications needed while improving quality of thecommunication itself,提高交流质量本身的同时减少需要交流的次数,Consolidate amount of places for storing information,统一信息储存场所的数目,6,Why Focus on Transactional?,为什么集中在事务上？,All pro

6、cesses in value stream must be robust.价值流中的一切过程都必须是强健的。All processes can be improved!一切过程都能改善！,Focus has traditionally been in manufacturing传统上以制造为重点,Transactional processes often drive waste into other areas of thebusiness,事务过程经常把浪费带到业务的其他领域,Poor forecasting/scheduling,糟糕的预测/日程安排,Inaccurate sales o

7、rder input错误的销售订单输入,Engineering change orders taking too long工程改造订单耗时过多,What are Transactional areas?哪些属于事务性工作？,Quote generation processContact/Lead generation processAccounts Payable processAccounts Receivable processService and Warranty support processSales processOrder Entry processPurchasing pro

8、cessCredit processHuman Resource processShipping/Receiving processProduct Development processEngineering Change processDPS Improvement Processes,询价联系、领导修改过程付款收款服务和保证支持销售订单输入采购信贷人力资源收/发货产品研发工程更改DPS改善7,8,Transactional Processes,事务性过程,Everything we do is part of a process,我们做得每一件事情都是过程的一部分,all processe

9、s can be improved,所有的过程都是可以改善的,Inputs/输入,Process/过程,Output/输出,MAY 16,2005,Lean Overview,Chapter 1,10,Chapter Objectives,本章目标,1.Identify Lean Concepts,确定精实概念,2.Distinguish Value Added vs.Non Value,Added Activities,区别增值活动和非增值活动,3.Define Transactional Waste and Identify,Sources,定义事务浪费并确定其来源,Key Lean Co

10、ncepts主要精实概念Quality built into each process 每个过程都注重质量Lead time reduction through elimination of waste 消除浪费以减少前置时间One-piece flow cellular design standard work 单件流单元设计的标准工作Operator loading 操作员负荷Continuous improvement and standardization 持续改善和标准化,Visual management,视觉管理,Multi-process handling 多流程处理Value

11、 Added vs.Non-Value Added 增值与非增值Eight Wastes 8种浪费11,12,Rework/返工,Ship/交货,Traditional Method/传统方法,A,B,C,Inspection/检验A B C,A,B,C,Ship/交货,Scrap/报废DPS Method/DPS方法,过程决定品质,Key Lean Concept/精益的关键概念Quality Built Into Each Process/过程决定品质,Build in Qualityat Each Process Do Not Pass Along Defects!/不放过缺陷！,13,

12、Mkt.,R&D,Product Production,Design Preparation Purch.Manuf.,Service,Dist.,6 months/6个月,12 months/12个月,Marketing,市场营销,R&D,研发,ProductDesign,产品设计,ProductionPreparation,生产准备,Purchasing,采购,Manufacturing,制造,交货,Distribution Service,服务,Concept/概念 通过消除浪费减少准备时间,Cash/现金,Total Value Stream/全部价值流过程,Total Value S

13、tream after Kaizen改善后的全部价值流程,Key Lean Concept/精益的关键概念Lead-Time Reduction By The Elimination of Waste,Mfg Kaizens,制造改善,Transactional Kaizens,事务改善,Marketing,市场营销,R&D,研发,ProductDesign,产品设计,ProductionPreparation,生产准备,Purch.,采购,制造,Manu.Distribution,交货,Service,服务,Total Value Stream/全部价值流过程,Traditional“Ove

14、r the Wall”Batch Processing传统的隔墙批量过程,Incoming Loan Sorting借贷斟选,Loan Calculations借贷计算,Final Approval/Customer Contact最终核准/联系客户14,15,交接、等待、品质缺陷、库存、移动！,Customer Sees,Improved QDC!以客户的观点来看待改善后的品质交货成本,One Piece FlowCellular DesignStandard Work,单件流形式的标准工作Significantly Reduces Waste/减少的突出浪费:Transportation,

15、Waiting,Quality Defects,Inventory,Motion!,Sorting,借贷斟选,Lean Processing/精益过程Loan Calculations借贷计算Final Approval/Customer Contact最终核准/联系客户Incoming Loan,Loading(minutes),16,14121086420,1816,Processor 1,Processor 3,Loan Application借贷申请,Processed Loan处理过的借贷,Incoming LoanSorting借贷斟选10 Minutes/10分钟,Loan Ca

16、lculations借贷计算8 Minutes/8分钟,Final Approval/Customer Contact最终核准/联系客户15 Minutes/15分钟,Customer Demand客户需求,每13分钟客户需求1个Processor 2,Operator Loading and Waste操作员负载和浪费Is there waste in this loan process?/借贷过程中有浪费吗？Can we meet the customer demand?/我们可以满足客户的需求吗？Operator Loading-Loan Processing,操作工负载-借贷过程Customer Needs 1 Every 13 Minutes,IMPROVEMENT,改善,K,K,K,K,K,K,K,S,S,S,S,Key Lean Concept/精益的关键概念Continuous Improvement And Standardization持续的改善和标准化K,KTIME/时间Without standardization,improvements can not be