教材2第9课VLSfinal.docx

教材2第9课VLSfinal.docx

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教材2第9课VLSfinal

Unit9Shopping

PartOneViewing,UnderstandingandSpeaking

VideoScript

Topic:

Makingacomplaint

Setting:

Inaclothingstore

Characters:

John（acustomer）,ashopassistantandMr.Anderson（amanager）

[Johniscomplainingaboutashirtboughtinthestorebecauseitshrankafterwashinganditscolorfaded.]

Shopassistant:

WhatcanIdoforyou,sir?

John:

Iwantarefundforahalfadozenshirts,immediately.（Veryangrily）

Shopassistant:

What’swrongwiththem?

John:

Can’tyouseeforyourself?

（Themanhandshalfadozenshirtsovertotheshopassistant.）

Shopassistant:

Oh,theyfadedalot,didn’tthey?

Wereallofthemboughtfromourshop?

CanIseeyourreceipt?

John:

Hereyouare!

Can-I-get-my-money-back-immediately?

Shopassistant:

（hesitantly）Er…butthissalesreceiptsaysyouboughtonlyoneshirtfromourshop.Yes,justthisredone.Anditwasonsale.

John:

Red?

Youcallthatred?

It’sPINKnow!

And,whatabouttheotherfive?

Ireadtheinstructionsontheshirtcarefullybeforewashingit.Itdoesn’tsayathingabouttheshirtshrinkingorfadingatall!

WhenIputthisinwiththeotherfiveshirtsintothewashingmachine,theyallturnedpink.

Shopassistant:

Sorry,butwecanonlyexchangethissingleshirtyouboughtherewithanewoneforyou.It’sreallytoobadabouttheotherfive,butyoudidn’tbuythemhere,andwejustcannotdoanythingforyouabout…aboutthem.

John:

Whatdoyoumean?

ThereisnodoubtthatthisshirtthatIboughthereisofverypoorquality.Itshrankbadlyafterwashing,andthecolorfadedoneverythinginthewasher!

Itruinedtherestofthenewshirts!

Thatreallybugsme!

Mywholefamilyhasbeenbuyingclotheshereforthelasttenyears!

Whatdoyoumeanbysayingthatyoujustcan’tdoanythingabouttheothershirts,mm?

Shopassistant:

I’mverysorryithappened,youknow,butwejustcannotgiveyouarefundforashirtboughtonsale.And,it’sjustnotpossibletopayyouforthefadingontheshirtsboughtfromanotherstore.

John:

（angrily）Iwanttoseeyourmanager,now,rightnow!

Ican’tbelievethis!

（Themanagercomesoverandtheassistantwalkstowardshim,murmuring,“Mr.Anderson,thisgentlemanwantstogetrefundedforsixshirtsfromourstore,butheboughtonlyoneshirtatourstore,anditwasonsale.”）

Mr.Anderson:

（Looksattheshirtsonthecounter,pickingouttheshirtwhichfadedonallothershirts）

John:

Soyouarethemanager?

Lookwhathappened!

WhenIwashedthisredshirt,itshranksobadlythatIcouldn’twearitanymore.But,evenworsethanthat,itruinedtherestofmynewshirtsbyfadingonthem.

Mr.Anderson:

（smiling）Weareverysorryaboutthat.Ok,Ithinkwecanreplacethatredshirt.Andalso,youcanchoosefiveadditionalshirtsatnocosttoyou.Ofcourse,they’llhavetobethesamepriceorlessthantheredoneyouboughtlasttime.Wedovalueyourbusinessandhateforyoutobeunhappywithus.Ihopetoseeyousoon.

John:

Mm,thatsoundsmorethanfair,andofcourseI’llseeyouagain.

Shopassistant:

Whatcolorswouldyoulike?

I’llhelpyouwiththat.

John:

Iwouldliketheyellow,andthered,andtheblueoneandthebrownone…（fadingout）

Exercise1

Directions:

You’regoingtowatchavideoinwhichapersoniscomplainingtoashopassistantaboutashirthehasbought.Readthefollowingpartcarefully,whichwillmakeiteasyforyoutounderstandthevideo.

1）refundn.anamountofmoneythatisgivenbacktoyouifyouarenotsatisfiedwiththegoodsorservicesthatyouhavepaidfor退款

e.g.Shetookthefaultyradiobacktotheshopanddemandedarefund.

v.givemoneyinreturnforlossordamage退还，偿还

e.g.Wewillrefundyourmoneyinfullifyouarenotcompletelysatisfied.

2）fadev.（makesomething）losebrightnessandcolor（使）褪色

e.g.Yournaturalhaircolorbeginstofadeasyougrowolder,andeventuallyyougogray.

3）receiptn.apieceofpaperthatyouaregivenwhichshowsthatyouhavepaidforsomething收据，收条

e.g.Keepyourcreditcardreceiptsuntilyourstatementarrives.

4）shrinkv.becomesmallerthroughtheeffectofheatorwater缩小，收缩

e.g.Meatshrinksbylosingsomeofitsfatincooking.

5）exchangev.giveorreceiveinreturn交换，调换

e.g.ThebatteryIboughtisthewrongsize—Iwonderiftheshopwillexchangeit.

6）bugv.annoy激怒，使厌烦

e.g.Itreallybugsmewhenpeoplecomearoundwithouttelephoningfirst.

7）replacev.changeforanother更换，替换

e.g.Beforewemovein,theplacehastoberedecoratedandallthecarpetsreplaced.

Exercise2

Directions:

Nowwatchthevideoandpayattentiontohowthecustomermakesthecomplaint.Thendecidewhetherthefollowingstatementsaretrueorfalse.Write“T”fortrueand“F”forfalseinthespaceprovided.

_____1）Themanwantedtogetarefundfor5shirts.

_____2）Themanboughtonlyoneshirtfromtheshop.

_____3）Theshirtthemanboughtwaspink.

_____4）Themainproblemwiththeshirtisthatitshrank.

_____5）Themanageragreedtoreplacetheshirtfortheman.

_____6）Themanwasrefundedfortheothershirtsthatwereruined.

KeytoExercise2:

1）F2）T3）F4）F5）T6）F

Exercise3

Directions:

Watchthevideoagainandfillinthemissingwordsintheincompletelinesofthespeakers’.

1）Iwantarefundfor________________________shirts,immediately.

2）Itdoesn’tsay____________abouttheshirt______orfadingatall!

3）Sorry,butwecanonlyexchange__________________youboughtherewithanewoneforyou.

4）I’mverysorryithappened,youknow,butwejustcannotgiveyoua______forashirtbought____________.

5）WhenIwashedthisredshirt,itshrank____________thatIcouldn’twearit____________.

6）Andalso,youcanchoosefiveadditionalshirts__________________toyou.

7）Wedo______yourbusinessand______foryoutobeunhappywithus.

8）Mm,thatsounds__________________,andofcourseI’llseeyouagain.

KeytoExercise3:

1）ahalfadozen

2）athing,shrinking

3）thissingleshirt

4）refund,onsale

5）sobadly,anymore

6）atnocost

7）value,hate

8）morethanfair

Exercise4

Directions:

Watchthevideoathirdtime.Thistimeyouarerequiredtorepeatafewimportantlines.Whatyouhavesaidwillberecordedsothatyoucancompareyourpronunciationandintonationwiththespeakers’.Trytoimitatetheirpronunciationandintonation.

1）--What’swrongwiththem?

--Can’tyouseeforyourself?

2）--CanIseeyourreceipt?

--Hereyouare!

Can-I-get-my-money-back-immediately?

3）Er…butthissalesreceiptsaysyouboughtonlyoneshirtfromourshop.

4）Ireadtheinstructionsontheshirtcarefullybeforewashingit.

5）WhenIputthisinwiththeotherfiveshirtsintothewashingmachine,theyallturnedpink.

6）ThereisnodoubtthatthisshirtthatIboughthereisofverypoorquality.

7）Itshrankbadlyafterwashing,andthecolorfadedoneverythinginthewasher!

8）Itruinedtherestofthenewshirts!

Thatreallybugsme!

9）Whatdoyoumeanbysayingthatyoujustcan’tdoanythingabouttheothershirts,mm?

10）And,it’sjustnotpossibletopayyouforthefadingontheshirtsboughtfromanotherstore.

11）Iwanttoseeyourmanager,now,rightnow!

Ican’tbelievethis!

12）But,evenworsethanthat,itruinedtherestofmynewshirtsbyfadingonthem.

13）Weareverysorryaboutthat.Ok,Ithinkwecanreplacethatredshirt.

14）Ofcourse,they’llhavetobethesamepriceorlessthantheredoneyouboughtlasttime.

15）Whatcolorswouldyoulike?

I’llhelpyouwiththat.

Exercise5

Directions:

Nowyouknowhowtomakeacomplaint.ImaginethereissomethingwrongwiththeTVyouhavebought.PleasedescribetheproblemswiththeTVset.Yourdescriptionwillberecordedsothatyourteacherwillbeabletoknowyourperformance.Ifyouwanttoimproveyourwork,tryagainbeforeyousubmityourrecording.

PartTwoListening-CenteredActivities

ListeningI

WordsYouNeedtoKnow:

MariaAlmar（人名）Athens雅典Zurich苏黎士

drachma德拉克马（现代希腊货币单位）leather皮革chop排骨

wholemeal全麦的loaf（面包的）一条roll圆面包sesame芝麻

Tapescript

Dialogue1

MariaAlmarislookingroundtheshopsinAthensbeforeshecatchestheafternoonflightbacktoZurich.Mariaislookingforapairofshoes.

Maria:

Excuseme.DoyouspeakEnglish?

Assistant:

Yes,madam.CanIhelpyou?

Maria:

I’mlookingforapairofblueshoestowearwithadress.

Assistant:

Blue?

Maria:

Yes,you’vegotsomeinthewindowat1,450drachmas.CouldItrythemon,please?

Assistant:

Whatsizeisit?

Maria:

38.

Assistant:

Justamoment,please.Yes,hereweare.

Maria:

Aretheyleather?

Assistant:

Oh,yes.

Maria:

Ilikethestyle.

Assistant:

Dotheyfitallright?

Maria:

Theyfeelabittightactually.Haveyougotalargersize?

Assistant:

Wehaven’tgotthatshoeina39,I’mafraid.

Maria:

Haveyouanythingsimilarinbluethatwouldfitme?

Assistant:

No,wehaven’t.I’msorry.

Maria:

I’llleaveitthen.Thankyouverymuch.（140words）

Dialogue2

Johnisinashop.

John:

I’dlikesomenicelambchops,please.

Assistant:

EnglishorNewZealand?

John:

Istheremuchdifferenceinprice?

Assistant:

TheNewZealandisalittlecheaper,butofcourseit’snotquitethesamequality.

John:

CouldIhavealookattheNewZealand?

Assistant:

Ofcourse.

John:

Theylookfine.Sixplease.

Assistant:

Twopoundsthirty,please.

John:

Thankyou.（60words）

Dialogue3

Helenisbuyingbakerygoods.

Assistant:

Goodmorning.

Helen:

Hello.Alargewholemealloaf,please.

Assistant:

Thankyou.57pplease.

Helen:

Andahalf-a-dozensoftwhiterolls.

Assistant:

Doyouwanttheoneswithsesameseeds?

Helen:

They’reforhamburgers,soyes,that’dbeallright,wouldn’tit?

Assistant:

Yes.

Hel