Ebay 客服邮件模板template.docx

Ebay 客服邮件模板template.docx

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Ebay客服邮件模板template

TEMPLATEisarrangedaccordingtopurchaseprocess

Beforeordered-Ordered

AboutItem（aaa）

Thankyouforyourcontactwithinterestinourstoreanditems.

Sorrybutwenowhaveproblemwiththeauctionoftheitem.Thankyouforyourattentionandpleasewatchfortheupdateofourlistingifyouarestillinterestedinouritems.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Thankyouforyourcontactwithinterestinourstoreanditems.

Foryourinformation:

Thisitemcanbeappliedtoyourdevice（compatible）andpleasetakethisitemintoyourconsideration.

Thisitemcannotbeappliedtoyourdevice.Sorryfortheinconvenience!

Thisitemisforallcameraswith**mmcameralens.

Youcangetsparelightbulbsinlocalelectricshopsandmostonlinestores.

Welcometocontactusagainsoon.

Jesse

Thankyouforyourcontact.Welcometovisitourshopandsearchfortheitemyoumayneed.Pleasetrytofindtheitemyouneedwithkeywords（itemname,devicemodel,etc.）viathesearchbarinourshop.Hopeyoucanenjoyshoppinginourstore!

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Ended（edd）

Thankyouforyourcontactwithinterestinourstoreanditems.Sorrybutthislistingforthisitemhasended（notavailable）now.Pleasewatchforourrelistingiftheitemisrestocked.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Discount（idd/sdd）

Thanksforyourcontact,

Weareverysorry,butweprovidediscountinpriceifpurchaseover20inquantityinoneorder.Pleaseadvise.

Weareverysorry,butwecannotoffershippingdiscount（combinedpostage）asitisaccumulatedbyeachitemsizeandtotalweight.Weprovidediscountinpriceifpurchaseover20inquantityinoneorder.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Invoice.（iii）

Thanksforyourcontact.WewillsendyouamoneyrequestviaPaypal,youcanpayusviathat,pleaseletusknowifthereisstillanyproblem,wewillbegladtohelp.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Norecord

Thanksforyourcontact,sorrybutwecannotlocateyourpurchaserecordinoursystem.Forthiscase:

#1Pleaseconfirmthatyouorderedtheitemfromus?

（Ifnot,pleaseturntothecorrectsellerforyouritem.）

#2PleaseprovidethebuyerID（andtransactionIDifavailable）fortheorderoftheitemtous,meanwhiletheapproximatepurchasedateaswell,sowecancheckfromourend.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Onlypaypal（ooo）

Thanksforyourcontact.Asapolicytoprotectbuyerandseller’sbenefit,weonlyacceptpaymentviapaypal.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Nolocalpickup（lpp/llp）

Thanksforyourcontact. Wedoapologizebutourwarehousesarenotsetuptoaccommodatepickuprequests. Tostoporholdanitemisoftenverydifficultastheitemsareprocessedwithanautomaticshippingprocess.Itwillbemucheasierforustoshiptheitemtoyourlocation.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Shippingtotheplace（hhh）

Thankyouforyourcontactwithinterestinourstoreanditems.

Astheauctionpagestated,wefeelsorrybutwedonotoffershippingserviceforthisitemtoyourplace.

Asstatedontheauctionpage,wecanshiptheitemtoyourplace.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Cannotjustsaletheitemyouwant（jjj）

Thanksforyourcontact,pleaserefertothepackagecontentsintheauctionpage,wedonotseparateanyitems,exchangeanypartofthecontentorofferadditionalparttothepackageeither.Welcometovisitourebayshopandsearchforthecertainitem（parts）youmayneed.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Cchoice 

Thanksforyourcontact.Sorryfortheinconvenience.

Thereisonlyonecolorforthisiteminthisauction. Sometimesyoumayfindtheitempicturewithdifferentcolorsbutpleaserefertothepackagecontentintheauctionpage.Welcometovisitourshopandsearchfortheitemyoumayneedindifferentcolorifavailable.

Thisitemmayvaryincolorandrandomlyselectedwhendispatchingasstatedontheauctionpage.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Wholesale（WWWW）

Thankyouverymuchforyourinterest.Forallwholesaleinquiries,pleasesendemailto:

eshopicmanager（at）

Pleasealsoincludethefollowinginformation.

1）Modelofitemyouwishtopurchase

2）quantity（morethan20items）

3）shippingaddress

Iftheseitemsandquantityareavailable,ourwholesalemanagerwillcalculatetotalbestpriceforyouincludingshippingtoyouraddress,handlingandinsurance.IfyouwishtopaywithPayPal,wecanONLYshiptoaconfirmedPayPaladdress.Otherwise,youmaypayviamoneyorderandwecanshiptowhereveryoulike.Also,wefinditisveryhelpfulforfutureservicetoyou,ifwecanknowhowyouplantodistributetheitemsyoupurchase.Doyousellinastore?

Orwebsite?

Orareyousimplypurchasingaquantityforgiftsorpromotions.Thisinformationisusedtobetterdirectyouinanyfuturecontactsregardingyourpurchasefromus.Ifyoushouldfailtoreceiveareplytoyourrequestitisduetolowquantity,orunavailability.Thankyouverymuchagain.

Jesse

Ordered-Paid

Watchforpayment（wwp）

Thankyoufortheupdate. Wewillwatchforyourpayment. Meanwhilewehaveebayassistanttofileunpaiddisputeautomaticallytoget salefeecreditfromebay onthe8thdayfromsaledate.Ifyouneedtokeepawayfromthenotice,wekindlysuggestthatyouneedtofulfillthepaymentforyourorder（s）asap.Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Nopaymentyet

Thanksforyourupdate.Fromourbase,yourpaymenthasnotbeenconfirmedfromourend.WouldyoupleaseprovidethetransactionIDtous,wecancheckitfromourend.Meanwhilewehaveebayassistanttofileunpaiddisputeautomaticallytoget salefeecreditfromebay onthe8thdayfromsaledate.Normallywewillsenditoutwithin2businessdaysoncewegetyourpayment.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

UpdatedTransactionid（ERP无payment,客人updatewithtransactionid,plsfrdidtojenandreply:

）

Thanksforyourupdate,Iwillcheckwithaccountingdept.toconfirmthepayment,normallythepaymentisprocessedautomaticallybysystem,unlesssomemissingimportantinfo.Inthissituation,wehavetolookforandlinkittooursystemmanuallytogetshipmentprocessed.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Echeck（eee）

Thanksforyourcontact.WenoticedthatyouhavepaidonPaypalviaeCheckwhichtakes3-5businessdaystoclearandappearonourPaypalaccount.Wewillshipyourorderwithin1businessdayafteryourpaymentappearsonourPaypalaccount.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

paymentheld

Sorryfortheinconvenience,yourpaymentheld-InquirybyPayPal-CaseID:

PP-937-964-728.Couldyoupleasecontactpaypalforassistance?

Itemwillbesentoutwithin24businesshoursafterpaymentisconfirmedfromourend.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

cancelorder（ccc）

Thankyoufortheupdate.WewillsendyouacancellationrequestviaEbay,wouldyoupleaserespondtothattocancelthisorder,itdoesnoharmtoyourpaypalaccount.Welcometocontactusagainsoon.

Jesse

Notmarkedasshipped

Thanksforyourcontact.Sorryfortheinconvenience!

Weuseourownsystemtoprocessshipmentforallpaidtransactionsautomatically,notjustthrougheBaysosometimesitmaynotbemarkedasshippedontime.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

Paid-Shipped

ChangeShippingAddress（ddd）

D1.IfsalestatusisOrdered

Thanksforyourupdate.Sorryfortheinconvenience!

Wearenotallowedtochangeyourshippingaddressfortheorderyoumadefromus.PleasemakesureyouCHANGE/CONFIRMshippingaddressbeforeyoumaketheorder.ThepaypaladdressMUSTbetheONLYSHIPPINGADDRESSforyourorders.Thisisforyourprotection.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

D2.IfsalestatusisPaid（ChangeERPstatusfromPaidtoPendingRefund/Totina:

“pendingrefund”-“paid”）

Thanksforyourupdate.Pleaseacceptoursincereapologiesfortheinconvenience!

Yourpaymenthasbeenreceived.Sorrybutwearenotallowedtochangeyourshippingaddressfortheorderyoumadefromus.ThepaypaladdressMUSTbetheONLYSHIPPINGADDRESSforyourorders.

Itisourpolicytoshiptoabuyer'sregisteredPayPaladdressattachedtopaymentonly.Sowecannotchangeaddressdirectly,becauseit*violates*Paypal*protectionpolicy*toshipanitemtoNON-PAYPAL-SHIPPINGaddress.Occasionallywereceivespamemailswithrequeststosenditemtoaddressotherthantheaddressshowonbuyer'sPaypalpayment.ToavoidFraud,wemustsendtheitemtobuyer'sPaypalshippingaddress.Pleaseunderstandthisisforyourprotection.

Forthiscase,wewillissuerefundtoyouviaPaypalASAP.Youcanreordertheitemwithupdatedshippingaddressandwewouldarrangetheshippingforyouasap.

Thanksforyourunderstandinginthismatter.Welcometocontactusagainsoon.

Jesse

D3.IfsalestatusisPendingshiporSh