Ebay 客服邮件模板template.docx

1、Ebay 客服邮件模板templateTEMPLATE is arranged according to purchase processBefore ordered-OrderedAbout Item(aaa)Thank you for your contact with interest in our store and items.Sorry but we now have problem with the auction of the item. Thank you for your attention and please watch for the update of our li

2、sting if you are still interested in our items.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseThank you for your contact with interest in our store and items.For your information:This item can be applied to your device (compatible) and please take this item into

3、your consideration.This item cannot be applied to your device. Sorry for the inconvenience!This item is for all cameras with *mm camera lens.You can get spare light bulbs in local electric shops and most online stores.Welcome to contact us again soon.JesseThank you for your contact. Welcome to visit

4、 our shop and search for the item you may need. Please try to find the item you need with keywords (item name, device model, etc.) via the search bar in our shop. Hope you can enjoy shopping in our store!Thanks for your understanding in this matter. Welcome to contact us again soon.JesseEnded(edd)Th

5、ank you for your contact with interest in our store and items. Sorry but this listing for this item has ended (not available) now. Please watch for our relisting if the item is restocked.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseDiscount(idd/sdd)Thanks for y

6、our contact, We are very sorry, but we provide discount in price if purchase over 20 in quantity in one order. Please advise.We are very sorry, but we cannot offer shipping discount (combined postage) as it is accumulated by each item size and total weight. We provide discount in price if purchase o

7、ver 20 in quantity in one order. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseInvoice.(iii)Thanks for your contact. We will send you a money request via Paypal, you can pay us via that, please let us know if there is still any problem, we will be glad to help.T

8、hanks for your understanding in this matter. Welcome to contact us again soon.JesseNo recordThanks for your contact, sorry but we cannot locate your purchase record in our system. For this case:#1 Please confirm that you ordered the item from us? (If not, please turn to the correct seller for your i

9、tem.)#2 Please provide the buyerID (and transactionID if available) for the order of the item to us, meanwhile the approximate purchase date as well, so we can check from our end.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseOnly paypal(ooo)Thanks for your conta

10、ct. As a policy to protect buyer and sellers benefit, we only accept payment via paypal.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo local pick up(lpp/llp)Thanks for your contact.We do apologize but our warehouses are not set up to accommodate pick up reques

11、ts.To stop or hold an item is often very difficult as the items are processed with an automatic shipping process. It will be much easier for us to ship the item to your location.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseShipping to the place(hhh)Thank you fo

12、r your contact with interest in our store and items.As the auction page stated, we feel sorry but we do not offer shipping service for this item to your place.As stated on the auction page, we can ship the item to your place.Thanks for your understanding in this matter. Welcome to contact us again s

13、oon.JesseCannot just sale the item you want(jjj)Thanks for your contact, please refer to the package contents in the auction page, we do not separate any items, exchange any part of the content or offer additional part to the package either. Welcome to visit our ebay shop and search for the certain

14、item (parts) you may need. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseC choiceThanks for your contact. Sorry for the inconvenience.There is only one color for this item in this auction.Sometimes you may find the item picture with different colors but please r

15、efer to the package content in the auction page. Welcome to visit our shop and search for the item you may need in different color if available.This item may vary in color and randomly selected when dispatching as stated on the auction page.Thanks for your understanding in this matter. Welcome to co

16、ntact us again soon.JesseWholesale(WWWW)Thank you very much for your interest. For all wholesale inquiries, please send email to:eshopicmanager (at) Please also include the following information.1) Model of item you wish to purchase2) quantity (more than 20 items)3) shipping addressIf these items an

17、d quantity are available, our wholesale manager will calculate total best price for you including shipping to your address, handling and insurance. If you wish to pay with PayPal, we can ONLY ship to a confirmed PayPal address. Otherwise, you may pay via money order and we can ship to wherever you l

18、ike. Also, we find it is very helpful for future service to you, if we can know how you plan to distribute the items you purchase. Do you sell in a store? Or website? Or are you simply purchasing a quantity for gifts or promotions. This information is used to better direct you in any future contacts

19、 regarding your purchase from us. If you should fail to receive a reply to your request it is due to low quantity, or unavailability. Thank you very much again.JesseOrdered-PaidWatch for payment(wwp)Thank you for the update.We will watch for your payment.Meanwhile we have ebay assistant to file unpa

20、id dispute automatically to getsale fee credit from ebayon the 8th day from sale date. If you need to keep away from the notice, we kindly suggest that you need to fulfill the payment for your order(s) asap. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseNo payme

21、nt yetThanks for your update. From our base, your payment has not been confirmed from our end. Would you please provide the transactionID to us, we can check it from our end. Meanwhile we have ebay assistant to file unpaid dispute automatically to getsale fee credit from ebayon the 8th day from sale

22、 date. Normally we will send it out within 2 business days once we get your payment. Thanks for your understanding in this matter. Welcome to contact us again soon.JesseUpdated Transaction id(ERP无payment,客人update with transaction id, pls frd id to jen and reply:)Thanks for your update, I will check

23、with accounting dept. to confirm the payment, normally the payment is processed automatically by system, unless some missing important info. In this situation, we have to look for and link it to our system manually to get shipment processed. Thanks for your understanding in this matter. Welcome to c

24、ontact us again soon.JesseEcheck(eee)Thanks for your contact. We noticed that you have paid on Paypal via eCheck which takes 3-5 business days to clear and appear on our Paypal account. We will ship your order within 1 business day after your payment appears on our Paypal account.Thanks for your und

25、erstanding in this matter. Welcome to contact us again soon.Jessepayment heldSorry for the inconvenience, your payment held - Inquiry by PayPal - Case ID: PP-937-964-728. Could you please contact paypal for assistance? Item will be sent out within 24 business hours after payment is confirmed from ou

26、r end. Thanks for your understanding in this matter. Welcome to contact us again soon.Jessecancel order(ccc)Thank you for the update. We will send you a cancellation request via Ebay, would you please respond to that to cancel this order, it does no harm to your paypal account. Welcome to contact us

27、 again soon.JesseNot marked as shippedThanks for your contact. Sorry for the inconvenience!We use our own system to process shipment for all paid transactions automatically, not just through eBay so sometimes it may not be marked as shipped on time. Thanks for your understanding in this matter. Welc

28、ome to contact us again soon.JessePaid-ShippedChange Shipping Address(ddd)D1. If sale status is OrderedThanks for your update. Sorry for the inconvenience!We are not allowed to change your shipping address for the order you made from us. Please make sure you CHANGE/CONFIRM shipping address before yo

29、u make the order. The paypal address MUST be the ONLY SHIPPING ADDRESS for your orders. This is for your protection.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseD2. If sale status is Paid(Change ERP status from Paid to Pending Refund/To tina: “pending refund”-“

30、paid”) Thanks for your update. Please accept our sincere apologies for the inconvenience!Your payment has been received. Sorry but we are not allowed to change your shipping address for the order you made from us. The paypal address MUST be the ONLY SHIPPING ADDRESS for your orders. It is our policy

31、 to ship to a buyers registered PayPal address attached to payment only. So we can not change address directly, because it *violates* Paypal *protection policy* to ship an item to NON-PAYPAL-SHIPPING address. Occasionally we receive spam emails with requests to send item to address other than the ad

32、dress show on buyers Paypal payment. To avoid Fraud, we must send the item to buyers Paypal shipping address. Please understand this is for your protection.For this case, we will issue refund to you via Paypal ASAP. You can reorder the item with updated shipping address and we would arrange the shipping for you asap.Thanks for your understanding in this matter. Welcome to contact us again soon.JesseD3. If sale status is Pending ship or Sh