5订购与确认.docx

5订购与确认.docx

《5订购与确认.docx》由会员分享，可在线阅读，更多相关《5订购与确认.docx（26页珍藏版）》请在冰豆网上搜索。

5订购与确认

5.订单与确认orders&acknowledgement

Ø（无总体介绍，函电类型分为OrderLetter，Acknowledgement2种）

Orderletter订购函

英文版

Afterpreviousmailexchangesandnegotiations,thesellerandthebuyerfinallyagreeonthepriceandtermsofatransaction.Thenthebuyerdecidestoplaceanorder.Hemaychoosetodosobywritingane-mail,bysendingafax,orjustbyoralexpressions.Hemayspecifytheorderbysendinganofficialorderformorsimplyincludingallthedetailsintheletter/mail.Howeverheplacestheorder,thereare2keyprinciplesheshallfollow:

Completeness:

theordershallbecompleteandspecifictoincludethefollowingessentialelements:

✓Orderreference

✓Descriptionofgoodsandspecifications

✓Quantity

✓Price

✓Tradeterms

✓Paymentterms

✓Packingrequirements

✓Dateandmodeofshipment

Accuracy:

asanorderwilllateractasacontractorapartofthecontract,thebuyershalltakegreatcaretoensureitsaccuracyandtoavoidanypossiblemistakeswhichmightcausetroublesorevendisputesrelatedtoexecutionoftheorder.Typicalexamplesofmistakesincludemisspelling,misplacementofdecimalpoints,andwrongpricecalculations.

Whenwritingaletteroforder,thefollowingstructurecanbeused.

Typicalstructure:

✧Acknowledgepreviousmailexchangesaboutoffersorproposalsandtellyourdecisiontoplaceanorder.

✧Givefulldetailsoftheorder,eitherbyanattachedorderformorbyatext/listintheletter.

✧Statethetermsandconditionsrelatedtotheorder,likepaymentterms,packing,deliverytime,etc.Emphasizekeyrequirementsorreservationclause,ifany.

✧Requirethesellertosendthesalescontractandproformainvoice,ifnecessary.

✧Expressyourwishesforproperandpunctualexecutionoftheorder.

中文版

经过此前的信函往来和谈判，买卖双方最终就交易价格和条款达成一致意见。

之后，买方决定下单。

买方可以通过撰写电子邮件、发送传真或口头说明下单。

他可以发送正式订单表，或者简单得在信函/邮件中说明所有细节，确定订单。

但是，买方下单时应遵守2个关键原则：

完整性：

订单应完整、明确地说明下列必要元素：

✓订单号

✓商品说明及规格

✓数量

✓价格

✓贸易条件

✓付款条件

✓包装要求

✓日期和装运方式

准确性：

由于订单函之后将作为合同或合同附件，因此买方应特别注意确保订单函的准确性，避免任何可能导致订单执行相关问题或甚至纠纷的错误。

典型的错误包括拼写错误、小数点错位及价格计算错误。

撰写订单函时，可采用下列结构。

典型结构：

✧确认此前有关报盘或提议的信函往来已收悉，并告知您决定下单。

✧随附订单目录，或在信件中描述或列举订单的细项。

✧说明订单相关条款或条件，例如付款条件、包装、交付日期等。

强调关键要求或保留条款（若有）。

✧如有必要，要求卖方发送销售合同和形式发票。

✧表达您希望恰当及时执行订单的愿望。

Acknowledgement订单确认函

英文版

Whenthesellerreceivesanorder,heshallimmediatelyreplytothebuyerexpressinggratitudenomatterwhethertheorderwillbeacceptedordeclined.Iftheorderisaccepted,thesellershallconfirmtheparticularsoftheordertothebuyer,promisetoprocesstheorderasrequired,andsendtheproformainvoiceandsalescontract,ifnecessary.Otherwise,iftheseller,forwhateverreason,cannotfulfilltheorderormeetthebuyer’srequirements,thesellershalldeclinetheorder,givethereasons,andsuggestalternativesolutionsorexpresswishesforfuturecooperation.Somecommonreasonsfordeclinationofordersincludeunavailabilityofstock,marketpricevariation,andheavyordercommitments,etc.

Whenwritingaletteroforderacknowledgement,thefollowingstructurescanbeused.

Typicalstructure（acceptance）:

✧Acknowledgereceiptoftheorderandexpressthanks.

✧Confirmandaccepttheorderanditsparticulars.Restateimportanttermsifnecessary.

✧AttachtheP.I.,orderconfirmationandS/C,ifrequired.RequestthebuyertocountersignandreturntheS/C.

✧RemindthebuyertoissueanL/Cormakeprepayments,ifnecessary.

✧Promisethattheorderwillbeexecutedtothesatisfactionofthebuyer.

✧Expresswishesformoreordersfromthebuyer.

Typicalstructure（declination）:

✧Acknowledgereceiptoftheorderandexpressthanks.

✧Givereasonswhyyoucannotaccepttheorderandshowyourregretforhavingtodeclinetheorder.

✧Offeralternativesolutions.

✧Expresswishesforfuturecontactsandbusinesscooperation.

中文版

当卖方收到订单后，无论其是否接受订单，卖方都应当立即回复买方，表示感谢。

如接受订单，卖方应向买方确认订单细节，承诺按要求执行订单，并提供形式发票和销售合同（如有必要）。

否则，如卖方因故未能履行订单或满足买方要求，则卖方应拒绝订单，说明原因，并提出替代解决方案或表达未来合作的祝愿。

卖方拒绝订单的常见理由包括库存不足、市场价格变动及大量承约等。

撰写订单确认函时，可采用下列结构。

典型结构（接受订单）：

✧确认已收到订单并表示感谢。

✧确认并接受订单及其细节。

如有必要，重述重要条款。

✧如有要求，随附形式发票、订单确认书和销售合同。

要求买方会签并返还销售合同。

✧如有必要，提醒买方签发信用证或付款。

✧承诺按照买方要求执行订单。

✧表达希望买方继续下单的愿望。

典型结构（拒绝订单）：

✧确认已收到订单并表示感谢。

✧说明未能接受订单的原因并表示拒绝订单的遗憾之情。

✧提供解决方案。

✧表达希望与对方继续保持联络并建立业务关系。

ØSampleletter:

例文共3篇，OrderLetter,Acknowledgement（Acceptance）,Acknowledgement（Declination）各一篇

Orderletter订购函

DearBill,

ThankyouforyourmaildatedSept.8.We’regladtolearnthatyouacceptourcounter-offerandgivea10%discount.Sowedecidetoplaceanorderwithyouforthefollowingitems:

（Acknowledgereceiptofpreviousmail;tellyourdecisiontoplaceanorder）

NameArt.No.SizeColorQuantityUnitPrice

PillowcaseJP256X0140*80cmanthracite820pcsRMB35.80

BedsheetEG320XGB220*200cmturquoise820pcsRMB56.20

（Givedetailsofyourorder）

PricesbasedonCIFHamburg

Payment:

sightD/P

PleasesupplythegoodsfromyourstockandmaketheshipmentBEFOREOCTOBER5.Wereservetherighttocanceltheorderorrejectthegoodsforlatearrivals.

（Statetermsandconditionsrelatedtotheorder）

PleasepreparetheS/Caccordinglyandsendtousforconfirmationandcountersignature.

（AskforS/C）

Thereisahugedemandfortheabovegoodsinthemarket.Ifthisorderworkswell,wewillcomebackwithmoreorders.

（Expresswishesforproperexecutionoforder）

Regards,

ThomasShroeder

Acknowledgement（acceptance）订单确认函（接受订单）

DearDavid,

WethankyouforyourorderNo.8260for2000setsofdishwashingmachines.（Acknowledgereceiptoforderandsaythanks）

Wearepleasedtoconfirmthatthegoodscanbesuppliedfromstockandcanbeshippedimmediately.（Confirmandaccepttheorder）Asyourequested,pleasefindattachedourproformainvoiceforyou.（AttachPI）

Besides,wehavepreparedasalescontractandhavesentittoyoubyseparatemail.Pleasecountersignthecontractandreturnonecopytous.（SendS/Candrequestforcountersignaturebythebuyer）

Pleasebeassuredthattheorderwillbewellprocessedtoyoursatisfaction.Welookforwardtoreceivingmoreordersfromyousoon.（Assurethebuyerofproperorderexecutionandexpresswishesformoreorders）

Faithfully,

JackWu

Acknowledgement（declination）订单确认函（拒绝订单）

DearIvan,

ThankyouforyourmaildatedFeb.13,inwhichyouplacedanorderNo.6538for5800pcsofbackpacks,requiringshipmentbeforeMarch28.（Acknowledgereceiptoftheorderandsaythanks）

Althoughwereallywouldliketoacceptyourorder,wefeelmuchregretfulthatwecannotmeetyourrequirementonshipment.Therehasbeenanincreasingdemandforourproductsrecently,andourproductioncapacityhasalreadybeenfullybookedbyordersthatrequireshipmentsinFeb.andMarch.（Givereasonswhyyoucannotaccepttheorderandshowregret）

Aftersometalkswithourproductionmanager,weconfirmthattheearliestpossibleshipmentofyourorderwouldbeuntilApril25.Pleaseletusknowifthisisacceptabletoyou.（Provideanalternativesolution）

We’resorryfortheinconveniencecausedtoyou.Hopethiswillnotpreventyoufromcontactingusformorebusinessinthefuture.（Expresswishesforfuturecontacts）

Regards,

CatherineHu

ØUsefulwords,phrases&sentences:

Words&Phrases:

signature签名

formal正式的

particulars细节；详情

pack包装

package包装

packing包装

countersign回签

demand需求

stipulate规定

undersigned在…下面签名的

forcemajeure不可抗力

volume数量；体积

decline谢绝

party（合同的）一方

arbitration仲裁

claim索赔

defect缺陷

dispute纠纷

compensation补偿

liable有责任的

discrepancy矛盾；不符

orderform订单（表）

considerable大量的；可观的

substitute替代品

placeanorder下单

salescontract（S/C）销售合同

salesconfirmation销售确认书

ProformaInvoice（PI）形式发票

PurchaseOrder（PO）订单

trialorder试订单

induplicate一式两份

intriplicate一式三份

replenishstock补充库存

regularorder定期订单

Repeatorder续单，翻单

withoutdelay立刻

portofloading始发港；装运港

portofdestination目的港；抵运港

fulfill/carryout/performacontract履行合同

cancelacontract取消合同

cancelanorder取消订单

Sentences:

Wearequitesatisfiedwiththequalityofyoursamples.Pleaseshipusthefollowingitemsfromstock.

Pleasefindattachedourorderform.

We’repleasedtoplaceanorderasbelow.

Thisorderissubjecttoallitemsbeingdeliveredbefore…tocatchuptheChristmasseason/peakseason/springsummerseason（SS）/autumnwinterseason（AW）.

Pleasenotethatthegoodsshallbesuppliedinaccordancewithyoursamples.

Wereservetherighttocancelthisorderorrejectthegoodsforlatearrivals.

Ifthetrialorderworkswell,wewillplacemoreordersinthenearfuture.

Ifthequalityisuptoourexpectation,weshallsendfurtherordersinthenearfuture.

Lookforwardtoyouracknowledgement/confirmation.

Wearegladtoreceiveyourorderandherebyconfirmthatalltheitemsrequiredcanbesuppliedfromstock.

Unfortunately,thegoodsyouorderedcannotbesuppliedfromstock.

Pleasebeassuredthatyourorderwillhaveourimmediateattention.

Weherebyconfirmsyourorderasfollows:

Weassureyouthatthedeliveryofthegoodswillbemadebefore…asrequired.

Wearesorrytotellyouthatwecannotacceptyourorder/meetyourrequirementsbecausewearealreadyfullyoccupied/heavilycommitted.

ThisContractismadebyandbetweentheBuyerandtheSeller,wherebytheBuyeragreestobuyandtheSelleragreestoselltheunder-mentionedcommoditiesaccordingtothetermsandconditionsstipulatedbelow:

ThisContractismadeinduplicate.Eachpartyholdsonewiththesameeffect.

ThisContractshallbecomeeffectiveimmediatelyuponsignaturesbybothparties.

ØExercises:

Ⅰ.Multiplechoice（choosethebestanswer）.

1.Wehaveincreasedtheorderquantityby15%soasto___________forthe5%specialdiscount.

A