Questionnaire for Account Execs Final Sprintdoc.docx

Questionnaire for Account Execs Final Sprintdoc.docx

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QuestionnaireforAccountExecsFinalSprintdoc

Finance&AccountingOutsourcingQuestionnaire

Pleasecompleteandreturnby6/2to:

orbyfax:

+1-917-934-8019

Accountname:

Sprint_________CGE&YAccountExecutive:

_BillHirsch___________

Accountexecutiveemailaddress:

_______William.Hirsch@____________

Accountexecutivephonenumber:

________913-319-8100_____________________________

QuestionnairePreparedby:

_______Hirsch_________Phonenumber:

_________________

Emailaddress:

___________________________________

Pleasenotethatallinformationgatheredwillbeheldinstrictconfidence.Atthispoint,wedonotplanonsharingaccountspecificinformation.Onlywithwrittenpermissionwillanyaccountspecificinformationbesharedamongappropriateparties.

CGE&YandAmericanExpressaremakinganinvestmenttoassessthejointpossibilitiesofaFinanceandAccounting（F&A）marketfacingopportunity.OurteamisinclusiveofAmerica’sOperateandwhilewewillgaininsightsfromourexistingoutsourcingrelationshipswewouldliketobroadenourresearchscopeandgainfurtherperspectivesfromyouandyourknowledgeofourglobalaccounts.

Ourresearchwillbedividedintotwomajorareas:

1.Currentaccountswhereweknowthatanytypeofoutsourcinghasoccurred

2.Currentaccountswhereourclientmayhaveawillingnesstooutsourceapartofallofitsfinanceandaccountingactivitiestoaworldclassleader

WhileourinitialgoalistohaveourCGE&Yteamspeakwithyouaboutoneorbothofthetopicsabove,oneofourendgoalsistoalsopotentiallyinterviewyourclientforthisresearcheffort.Astheinterviewprocessfollows,wewillmakethatdeterminationwithyouraccountteam.

A.BackgroundInformation

1.Whatisthetitleofourmostseniorcontact/sponsorwithinthisaccount,withwhomyoufrequentlyinteract?

__xx_CEO___CFO___CIO___COO

___Other（pleasespecify）:

_____________________

2.Doestheclientutilizesharedserviceorganization（s）?

__xx_Yes___No

Ifyes,forwhichfunctions/processes?

_xx__Accountspayable__xx_T&E_xx__Payroll

_xx__Accountsreceivable_xx__Generalaccounting___Benefits

_xx__Fixedassets_xx__Financialreporting_xx__Internalaudit

___Planningandbudgeting___Creditandcollections___Other

Wherearethesecenterslocated:

______________________________________________

3.WhichERPsystem（s）doesthisclientuseinitssharedserviceorganizations?

___Oracle___SAP_xx__Peoplesoft___JDEdwards

___Other（pleasespecify）:

__________________________________________________

___Pleaselistwhichmodules（e.g.,finance,HR,supplychain,etc.）:

____________________________________________________________________________________

___DoesnothaveanERPsystem

Bestofbreed:

（Pleaselistapplications）:

________________________

_________________________________________________________________________

B.GeneralOutsourcingInformation

TheyhavenotyetoutsourcedanyBPOfunctions

4.Pleaseprovidethefollowinggeneralinformationasitrelatestotheclient’scurrentoutsourcingarrangements:

OutsourcedFunction

（e.g.,CallCenter,Finance,SupplyChain,Businessapplication,Datacenter,DistributedComputing,DesktopServices,Network（Voice/Data）,HelpDeskServices,WebHosting,other）

CorrelationtoCGE&YService

（e.g.,BusinessProcessOutsourcing,ApplicationDevelopment,ApplicationManagement,InfrastructureManagement,other）

Client’sbusinesspartner（s）

Listmultiple,ifappropriate

5.Whatwerethespecificdriversthatledthisclienttothedecisiontooutsource?

Pleaseindicateimportanceonascaleof1to5（1=notimportantand5=veryimportant）:

___cost___service___quality___lackofexpertise

___businesspressures___regulatorypressures___investmentpressures

___other（pleasespecify）:

___________________________________________________

6.Whatwerethespecificrisksthattheclientaddressedinmakingtheiroutsourcingdecision?

Pleaseindicateimportanceonascaleof1to5（1=notimportantand5=veryimportant）:

___financial___operational___control

___audit___relationship___skills

___other（pleasespecify）:

______________________________________________

7.Ifknown,whatwerethecriteriausedtoselectoneormoreofthebusinesspartnersthattheclientdecidedtooutsourceto?

Pleaseindicateimportanceonascaleof1to5（1=notimportantand5=veryimportant）:

___Reputation___Price/DealStructure___ExistingRelationship

___ServiceQuality___TechnologyCapabilities___ProcessCapabilities

___Other（pleasespecify）:

____________________________________________

8.Ifknown,howdotheclientandoutsourcingpartiesdefineandmeasuresuccessoftheoutsourcingrelationship?

Pleaseindicateimportanceonascaleof1to5（1=notimportantand5=veryimportant）:

___costreduction___costvariabilization___improvedefficiency

___cycletimereduction___errorreduction___increasedstandardization

___other（pleasespecify）:

___________________________________________________

9.Ifknown,pleaseprovideinsightstotheclient’s“lessonslearned”associatedindevelopingandgainingagreementonanoutsourcingcontract?

10.Ifapplicable,pleaseprovideinsightstotheclients“lessonslearned”associatedinthedaytodaydeliveryoftheoutsourcingcontract?

（i.e.operationallessonslearned）

C.WillingnesstooutsourceF&Abusinessprocesses

11.Pleaseprovidethefollowinginformationasitrelatestotheclient’sF&Aprocesses:

Noneoutsourced

F&AProcess

Outsourced?

Yes/No

F&AProcess

Outsourced?

Yes/No

AccountsPayable

FixedAssets

AccountsReceivable

Reconciliations

GLAccounting

Payroll

T&E

12.Pleaseprovidethefollowinginformationasitrelatestotheclient’scurrentF&Aprocesses:

F&AProcess

IstheCurrentProcessapredominantlyManual/PaperBasedprocess?

Y/N

Approx.%manual/paper-based

CurrentTechnologyused（ifany）

AccountsPayable

n

ACS（Yes/No）:

Other:

AccountsReceivable

n

CIT（Yes/No）:

Other:

GLAccounting

n

Oracle（Yes/No）:

n

SAPYes/No）:

n

Other:

T&E

n

Concur（Yes/No）:

Extensity（Yes/No）:

Other:

FixedAssets

n

Other:

Reconciliations

n

CheckFree（Yes/No）:

Other:

Payroll

n

PeopleSoft（Yes/No）:

n

Other:

13.IfyourclientdoesnotcurrentlyoutsourceanyoftheF&Aprocessesmentionedinquestion12,pleaseindicatethemainreasons.（Pleasecheckallthatapply）:

___notconvincedofthepeople,processortechnologysavings

___notconvincedoftheimprovedservicelevels

___concernedaboutvisibilitytocontrolsandfinancialinformation

___worriedaboutlossofcontrol

___priorunfavorableexperiencewithoutsourcing

___toomuchtimerequiredtonegotiateoutsourcingdeal

___prefertomaintaincurrentfinanceheadcount

_n__Other（pleasespecify）:

____________underconsideration______________________________________

14.Howwouldyouratethewillingnessofthisclient’sindustrytoenterintoF&Aoutsourcingdeals?

___low_xx__medium___high

Pleaseindicatewhichfactorsaredrivingthiswillingness（ifpossible）:

____costcontrol_____________________________________________________________________

15.HowwouldyouratethewillingnessofthisclienttoenterintoF&Aoutsourcingdeals?

___lowxx__medium___high

Pleasealsoindicatewhy（ifpossible）:

_________________________________________

______________________________________________________________________________

16.Iftheanswertothequestionaboveismediumorhigh,whoorwhatbodywouldbethedecisionmakerinoutsourcingfinanceandaccounting?

（Pleasealsoprovidenames;informationwillbeheldconfidential）:

UltimatelytheCFO,BobDellinger

17.Whatsavingswouldyouexpectyourclienttoseebyusingoutsourcingforthefollowingareas?

（Pleaseselectananswerforeacharea）:

Noideaatthispoint–weneedtotellthemwhattoexpect

1=nosavingsorhighercost2=1-10%3=11-20%

4=21-30%5=31-40%6=over40%

___T&E___Accountsreceivable___GLaccounting

___Accountspayable___Payroll___Financialreporting

___Fixedassets___Benefits___Internalaudit

___Planning&budgeting___Credit&collections

18.WhichofthefollowingF&Aprocesseswouldthisclientlooktooutsource?

Pleaseindicateonascaleof1to5（1=notlikelyand5=verylikely）:

__4_T&E__3_Accountsreceivable__2_GLaccounting

__4_Accountspayable__4_Payroll__1_Financialreporting

__1_Fixedassets_3__Benefits_2__Internalaudit

__1_Planning&budgeting__4_Credit&collections

___Other（pleasespecify）:

__________________________

19.Whatisthelocationoftheoperations,whichwouldbepartoftheoutsourcingdealfortheaforementionedprocesses.

___globally___specificcountries（pleasespecify）:

____Sp;rintoperatesprimarilyintheUS_______________

______________________________________________________________

20.Whatcharacteristicswouldyouliketoseeinanoutsourcedprocess?

Pleaserateeachofthefactorsonascaleof1to5（1=notreallynecessaryand5=musthave）:

F&AProcess

Electronic/web-enabled

HighSixSigmaLevel

Electronicworkflowrouting

Other?

AccountsPayable

AccountsReceivable

GLAccounting

T&E

FixedAssets

Reconciliations

Payroll

21.Forthisclient,whatarethedriversthatwouldleadtotheclientoutsourcingitsF&Aprocesses.Pleaseindicateimportanceonascaleof1to5（1=notimportantand5=veryimportant）:

__5_cost__4_service_