物流英语.docx

1、物流英语Part General Review of Logistics第一部分 物流概述*Introduction to logistics 物流简介*Customer service and logistics 客户服务与物流*Logistics processes 物流过程Chapter 1 Introduction to logistics第一章 物流简介*Introduction 前言*Definitions 定义*Elements of logistics 物流因素*Importance of logistics 物流的重要性*Summary 小结Introduction 前言*I

2、n a military sense, the term “logistics” encompasses transport organization, army replenishments and material maintenance.* 在军队意识中，“ 物流” 这个专有名词就围绕着运输组织、军事补充和物资养护。 Definitions 定义*Logistics (business definition )行业定义*Logistics (military definition)军事定义*美国物流管理协会定义*加拿大物流管理协会定义Elements of logistics 物流因素*

3、Storage, warehousing and materials handling *储存，仓储和物料搬运 *Transportation 运输 *Inventory 库存*Information and control 信息和控制*Packaging and unitization*包装和单位化Importance of logistics物流的重要性*Logistics is an important activity making extensive use of the human and material resources that affect a national econ

4、omy. *物流是一项影响国民经济，充分利用人力和物料资源的重要活动。 Summary 小结*In this initial part a number of subjects have been introduced. These will be expanded in subsequent chapters of the book.*The important elements of logistics have been described, and the importance of logistics was introduced.New words and special term

5、s 生词和短语*logistics n.物流；后勤；后勤学*replenishment n.补给；补充*provision n. 供应；(一批) 供；预备；防备；规定*outgoing n. 外出；开支；流出*framework n.构架；框架；结构*inbound adj. 内地的；归航的*outbound adj. 开往外地的；开往外国的*inventory n. 详细目录；存货；财产清册；总量*systematic adj. 主系统的；体系的*tangible adj. 切实的*intangible adj. 难以明了的；无形的*warehousing n.仓库费；入仓库；仓库贮存*co

6、mmodity n. 日用品Questions 思考题*1What is the logistics?*2What does the term “logistics” originate from?*3How do you comprehend “logistics” encompasses much more than just the transport of goods?*4What are included in the element of logistics?*5In your opinion, what is the importance of logistics?Chapter

7、 2 Customer service and logistics客户服务与物流*Introduction 引言 *The components of customer service*客户服务的组成*Customer service policy*客户服务政策 *Levels of customer service*客户服务水平 *Measuring customer service*衡量客户服务 *Summary 小结Introduction 引言*The ultimate purpose of any logistics system is to satisfy customers.*任

8、何物流系统的最终目的都是为了满足顾客的需要。 The components of customer service 客户服务组成*1. Pre-transaction elements*交易前的客户服务要素 *2. Transaction elements*交易中的客户服务要素 *3. Post-transaction elements*交易后的客户服务要素 Pre-transaction elements交易前元素*Written customer service policy*书面的客户服务政策 *Accessibility*可接近性 *Organization structure*组织结

9、构 *System flexibility*系统灵活性 Transaction elements交易中元素*Order cycle time*订单周期时间 *Inventory availability*存货可得性 *Order fill rate*订单完成率 *Order status information*订货信息状态 Post-transaction elements 交易后元素 *Availability of spares*备用存货可用性*Call-out time*出动服务时间 *Product tracing/warranty*产品追踪和质量保证 *Customer compl

10、ains, claims etc.*客户抱怨，索赔等 Customer service policy客户服务策略*An understanding of the different market segments that exist;*理解存在的不同细分市场；*An awareness of the customers needs or perceived needs within this segmentation;*在不同的细分市场里发掘客户需求；*The determination of clearly defined and quantifiable standards of cus

11、tomer service in relation to the different market segments;*对于不同的细分市场，确定清晰明确的可量化的客户服务标准；*A understanding of the trade-off between the costs and levels of customer service;*理解客户服务成本与水平之间的交换关系；*Measurement of the service provided; and*衡量所提供的服务；*Liaison with customers to ensure an understanding and app

12、reciation of the service provided.*联系客户以确保理解和正确评价所提供的服务。 Levels of customer service客户服务水平Measuring customer service衡量客户服务*The number of orders completely satisfied, say 18 out off 20, over a period (90%); *某一时期内完成订单的数量（90%）；*The number of lines delivered from a single order, say 75 out of the 80 lin

13、es requested (94%);*单一订单要求的生产线数量（94%）；*The number of line items or cases delivered from a single order; say 75 out of the 80 lines requested, but only 1,400 of the 1,800 total line items (78%);*单一订单中获得生产线上品种数量；80条线上需要75条，而1800条总线上仅需1400条（78%）；*the value of the order completed, say more than 900 orde

14、r (83%).*订单的完成价值，超过900英镑（83%）。 *Order receipt to order entry;*订单接收到订单进入；*Order entry to allocation for picking;*订单进入捡货阶段；*Allocation to dispatch;*理货；*Dispatch to delivery.*发货。*Delivered complete to the quantities ordered;*完全运输合格订单；*Delivered exactly to the customers requested date and time;*在要求的日期和时

15、间准确运输到客户手中；*No delivery problems (damager, shortage, refusal);*没有运输问题（破损、短缺、拒收）；*Accurate and complete delivery documentation. *准确而又完全的运输文件。 Summary 小结*This part has considered some of the key aspects of customer service and logistics. The major components of customer service were described. They we

16、re summarized as: Pre-transaction elements; Transaction elements; Post-transactions. The need for an appreciate customer service police was emphasized. An approach for developing such a policy was outlined. The importance of accurate customer service measurement was explained. Different measures of

17、order fulfillment were described.New words and special terms 生词和短语*scheduling n. 时间进度安排*payroll n. 薪水册*measurement n. 度量*segment n. 细分*reliability n. 可靠性*availability n. 可得性*frequency n. 频率*interaction n. 交互作用, 交感*transaction n. 交易*flexibility n. 灵活性*trace v. 追踪*warranty n. 质量保证书*dispense v. 分发, 分配*

18、liaison n. 联络*feasible adj. 可行的*revenue n. 收益*assess v. 估价*timeliness n. 及时性 *discrete adj. 不连续的, 离散的*dispatch v. 调度, 发送*refusal n. 拒绝Questions 思考题*What are the components of customer service?*Please describe pre-transaction by examples?*What are included in the customer service policy?*Describe Fig

19、ure 2.1 in your own words?*How to measure customer service?*Describe Figure 2.2 in your own words?Chapter 3 Logistics processes第3章 物流过程Introduction 引言 The importance of logistics processes 物流过程的重要性Key logistics processes 关键的物流过程Approach 方法Tools and techniques 工具和技术 Summary 小结 Introduction 引言*One of

20、the key elements of planning for logistics is concerned with the design of appropriate logistics processes. These processes are the methods used to ensure that the business operates effectively so that all the major objectives are achieved. *物流策划的一个重要组成部分是合理的设计物流程序。所有的程序都是为了确保企业高效运作并且实现其主要目标。 The im

21、portance of logistics processes 物流过程的重要性*The aim of any supply chain is to ensure that cross-company and cross-supply-chain activities are directed at achieving customer satisfaction for the end user. Thus, processes need to be developed to make this happen. They need to be able to span across inter

22、nal functions and across company boundaries to provide the type and develop customer service required.*供应链中的所有活动都以顾客满意为目标，因此程序的设计要符合这种思想，并且能够跨越不同的职能和公司界限良好运作，最终提高顾客服务水平。Key logistics processes关键物流过程*Order fulfillment 完成订单*New product introduction 新产品的引进*New product development新产品的开发*Product returns

23、产品回收*The provision of spares 备用品的供给*Information management 信息管理The process triangle 过程三角形图3.2 Approach方法Tools and techniques工具和技术*Pareto analysis. *帕累托分析*Market or customer segmentation. *市场或顾客分割*Customer service studies. *顾客服务调查 *Relationship mapping. *关系制图 *Process charts. *程序图 *Value/time analysi

24、s. *价值时间分析 图3.3 一个典型的帕累托曲线 图3.4 关系绘图：用于确定关键部门及其相互关系 图3.5 价值/时间分析 Summary*In this part the importance of logistics process has been reviewed. The need to move away from function and towards cross-functional process development has been highlighted. The main reasons for adopting more streamlined proce

25、sses were discussed. Some of the key logistics processes were described.*A broad approach to process design was outlined and the main steps in this approach were described. Finally, some of the key tools and techniques for logistics process redesign were described.New words and special terms 生词和短语*f

26、leet n. 车(船)队*internal adj. 内部的*beneficiary n. 收益人*original adj. 原始的*notification n. 通知*picking n. 拣货*invoicing n. 开发票；发货单*credit n. 信用*channel n. 信道, 渠道*benchmark n. 基准*contingency n. 偶发事件*brainstorming n. 头脑风暴*backing n. 赞助者*senior adj. 高级的*representative n. 代表*solution n. 解决方案*alternative n. 替换物*

27、peripheral adj. 外围的*align v. 调整Questions 思考题*What is the importance of logistics processes?*What are the key logistics processes, please take examples?*Please describe the process triangle in your own words?*What is a broad approach to process design?*What are the tools and techniques that can be us

28、ed to help with logistics process design?Part Warehousing and inventory strategies第二部分 仓储和库存策略*Principles of warehousing*仓储准则 *Basic methods of inventory control *库存控制基本方法 *Inventory planning and management *库存计划与管理 Chapter 4 Principles of warehousing第4章 仓储准则Introduction 引言Strategic issues affecting

29、 warehousing影响仓储的战略问题The role of warehouses 仓库的角色Types of warehouse or distribution centre 仓库或物流中心的类型Warehouse operations 仓储运作Objective and principles of good warehouse design and management 优秀仓库设计和管理的目标与准则Summary 小结Introduction 引言*Within supply chains warehousing is an important activity in the dis

30、tribution of materials from raw materials and work in progress to finished goods. *材料从加工到完成的过程中，仓储是供应链的一项重要的、不可或缺的活动。Strategic issues affecting warehousing 影响仓储的策略问题*Market and product base stability. *市场和产品基础稳定性。 *Type of goods to be handled. *搬运的货物类型。 *Type of facility, size and location. *设施的类型、大

31、小和位置。 *Inventory and inventory location. *库存和选址。 *Level of technology. *技术水平。 *Choice of unit load. *单元货物的选择。 The role of warehouses仓储角色*Facilitating the flow of goods to the customer.*利于货物到达顾客手中*Meeting the requirements of customer service standards.*满足顾客服务标准的需求*Incorporating value-added activities *使增值活动具体化 Types of warehouse or distribution centre 仓库或配送中心的种类