邮件回复.docx

1、邮件回复没收到货，要求退款的Dear My Friend,I am very sorry for this issue. Would you wait a few daysActually,for this issue I am not only lost money, and also lost my to get your understanding. Pls do not leave any poor feedback or low DSR. Thanks for your supports.Hopefully you could repay for it after get the i

2、tems. It will be highly appreciated.Best Regards,Hedy亲爱的朋友，我很抱歉这个问题。你能等几天吗其实，对于这个问题，我不仅是失去了金钱，也失去了我的产品，希望能得到你的理解。请不要留下任何不良反馈或低评价。感谢您的支持。希望你能在得到这些物品之后偿还。这将是高度赞赏.最好的问候，Hedy还没收到货的，重寄的Dear friend,I am so sorry to hear that.I think the package maybe holding by some customs or lost in transit.We can resen

3、d two new chips for you right now, are you satisfied with thatPlease kindly advice.Looking forward to hearing from youHave a nice day! :)Best regards,Jack.亲爱的朋友，听到这个我很难过。我认为这包可能是由海关或运输途中遗失的。我们可以重新给你再寄，现在这种处理对你来说，你满意吗请您的建议。期待你的来信有一个美好的一天！）最好的问候，杰克。Dear friend，Thanks for your message，I am sorry for th

4、is shipping. After checking, your item was sent by China Post Air Mail without a tracking number.And normally the shipping time would be 20-45 you please wait for a few days，If still not received after 45 days, we can refund or resend new one for you.Are you satisfied with thisThank for your great s

5、upport and kindly understanding.Have a nice day.Hedy亲爱的朋友，谢谢你的留言，我很抱歉这次运输。检查后，您的项目是由中国邮政航空邮件发送没有跟踪号码。正常的运输时间会在20-45天。请等待几天，如果还没有收到后的45天，我们可以退款或重新发送新的你。你对此满意吗感谢您的大力支持和亲切的理解。有一个美好的一天。Hedydear friend，I sorry to answer late，pls dont too worry about it，we had been resend to you in June 6th，And normally t

6、he shipping time would be 20-45 you please wait for a few days,or would you mind to go to your local post office and ask if there have your package If still not received after 45 days, we can refund ，Are you satisfied with thisThank for your great support and kindly understanding.Have a nice day.Hea

7、dy亲爱的朋友，我很抱歉的回答晚了，请不要太担心，我们已经在六月六日给你发送，正常出货时间将20-45天。请您稍等几天，或者你可以去你当地的邮局，问是否有您的包吗如果还没有收到45天后，我们可以退款，你满意吗感谢您的大力支持和亲切的理解。有一个美好的一天。HeadyDear friend，Thanks for your message. I am sorry for this shipping. After checking, your item was sent by China Post Air Mail without a tracking normally the shipping t

8、ime would be 20-45 you please wait for a few days,or would you mind to go to your local post office and ask if there have your package If still not received after 45 days, we can refund or resend new one for you satisfied with thisThank for your great support and kindly understanding.Have a nice day

9、.Heady亲爱的朋友，谢谢你的留言。我很抱歉运输。检查后，您的项目被中国邮政航空邮件没有跟踪号。通常的运输时间会在20-45天。请您稍等几天，或者你可以去你当地的邮局，问是否有您的包吗如果还没有收到后的45天，我们可以退款或重新发送新的给你。你满意了吗感谢您的大力支持和亲切的理解。有一个美好的一天。HeadyDear friend，Thanks for your kindly understandings. To send your parts have been sent, this is the order tracking number：RI1CN。and the shipping s

10、tatus will he shown in about 9 days and I will keep tracking its shipping status until you receive it.Looking forward to hearing some good news from you soonHave a nice day!Yours sincerelyHedyDear friendSorry for let you wait so long , however we did sent the item to you after received your payment,

11、 please dont worried, we had asked our transportation supplier to chack the packages tracking informations, once we got the message, we will give you a message let you know that immediately.Please kindly keep patient and wait a few days all rightYour kindly understanding would be much appreciated.Ke

12、ep in touch,Best wishes,Hedy拍卖结束，但是客人又想买的dear friend，thanks for your massage ，If you have submitted order, please direct payment, we will give you a timely delivery，and there is any question or anything we can do for you，please feel free to let us know first. We would do our best for you.Looking for

13、ward to doing business with you in near futureHave a nice day!Yours sincerely,Hedy（客人想买，但是他的paypal有问题的）Dear friend，Thanks for your message，Im sorry cant help you solve this problem, however, we will patiently wait for your payment, if your paypal no problem after payment to us, please let us will do

14、 our best to give you deliver goods as soon as possible，客人收到货后，回信说货物很好，记得索要五星好评Dear friend，Thanks for your great supports and am glad to hear you say to the satisfaction of our products,and I am sorry for the will strengthen the you please leave me a good feedback It will make us to move further.Loo

15、king forward to doing business with you again in near future.Have a nice day.客人收到货后，说货物有问题的，需要索要视频或照片Hi my friend,I am very sorry to hear that, could you pleasetell me more detail ？And could you please send me a short video to myemail box.That will be easily to let usconfirmed the issue and offer a

16、satisfactory soluetion for you.If youcould not offer a video, maybe you could send some photoes Thankyou.If there is any question or anything we can do for you，please feelfree to let us know first. We would do our best to resolve it as soon as wecould.Looking forward to hearing from youHave a nice d

17、ay! :)BestDear friend,Thanks for your message. I am sorry for this issue. Please do not worry,as you are my valued customer,i will do my best for you.Could you please send me an image through ebay Message center I will let it know to our workers. It will be great help for us to improve the quality a

18、nd prevent it happen again.Hopefully to get your kindly understanding and great supports. After get final confirmaton,i will do my best for you. I am sure our solution will make you total satisfactory.If there any you need,please feel free to let me know,I will do my best for you.Looking forward to

19、hearing from you soon.Have a nice day!Yours sincerely,Fay（需要重寄灯珠跟驱动）Dear friend，Thanks for your message. I am sorry for this issue. This may be lamp bead and drive out of the question，how about send you a new lamp bead and driver,you fix it？If there any you need,please feel free to let me know,I wil

20、l do my best for you.Looking forward to hearing from you soon.Have a nice day!Yours sincerely,hedy回复价钱问题hi,friend,thank for your great support and kindly understanding. and really sorry for response you so late.just checking, for 50W cool white, it has 2pcs in stock in our AU store.the best price I

21、can offer is per one and for 30W, it is 25AUD per onehopefully to get your kindly understanding.keep in touchHedy回答是用直流电还是交流电的Dear friend，Thanks for your massage，the light both work on 12 v ac and 12 VDC，and there is any question or anything we can do for you，please feel free to let us know first. W

22、e would do our best for you.Looking forward to doing business with you in near futureHave a nice day!Yours sincerely,Hedy回答火线、零线或地线Dear friendThanks for your message. The yellow is earth line/Ground line, the Purple is live line/Hot line , the bule is neutral line. If there is any question or anythi

23、ng we can do for you，please feel free to let us know first. We would do our best to resolve it as soon as we could. Have a nice day! :) Best regards, Hedy取消订单虚假重寄要使用说明书Dear friend,I am very sorry about this mistake.It show be our warehose worker forgot to put it into the package.Could you please giv

24、e your private email address to me, so that I could send the instruction book to your email address？Thank you very much.Keep in touch,Jack修改评论Hi dear Fadi Jozif,We are so sorry to receive your negative feedback. Please accept our sincere apologies for the faulty item you received. I am afraid the de

25、fective item was caused during transit because we can confirm that all the items have been tested before us shipping. Your understanding would be much appreciated.In order to make compensation for the faulty item, we would like to fully refund your payment Or arrange to send a replacement to you wit

26、hout returning anything. Please kindly advise. Meanwhile, we promise you we will help you solve this problem ASAP and we sincerely hope that you could revise your feedback to a positive one since your feedback is very important to our businesss development. Once again, we apologize again for all the

27、 inconvenience caused for you. Looking forward to hearing from you.Best wishes,Jackhi，friendI am so sorry to you，i really help you build orders, and later examination revealed submit your order wrong, you have not to check off your order We checked, you buy a lamp was originally no pir.My mistake ag

28、ain apologize to you, we can give you a more reasonable price to buy another pir light whit ，can you accept As a staff, I always hope I can solve your troubles, but my limited ability, unable to serve you better deal with the problem, it is my duty and negligence. But Im really looking forward to keeping in touch like a friends with you, to better solve your problem for you.looking forward to hearing form you soonhave a nice day！hedy