邮件回复.docx

邮件回复.docx

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邮件回复

没收到货，要求退款的

DearMyFriend,

Iamverysorryforthisissue.Wouldyouwaitafewdays

Actually,forthisissueIamnotonlylostmoney,andalsolostmytogetyourunderstanding.PlsdonotleaveanypoorfeedbackorlowDSR.Thanksforyoursupports.

Hopefullyyoucouldrepayforitaftergettheitems.Itwillbehighlyappreciated..

BestRegards,

Hedy

亲爱的朋友，

我很抱歉这个问题。

你能等几天吗

其实，对于这个问题，我不仅是失去了金钱，也失去了我的产品，希望能得到你的理解。

请不要留下任何不良反馈或低评价。

感谢您的支持。

希望你能在得到这些物品之后偿还。

这将是高度赞赏..

最好的问候，

Hedy

还没收到货的，重寄的

Dearfriend,

Iamsosorrytohearthat.

Ithinkthepackagemaybeholdingbysomecustomsorlostintransit.

Wecanresendtwonewchipsforyourightnow,areyousatisfiedwiththat

Pleasekindlyadvice.

Lookingforwardtohearingfromyou

Haveaniceday!

:

）

Bestregards,

Jack.

亲爱的朋友，

听到这个我很难过。

我认为这包可能是由海关或运输途中遗失的。

我们可以重新给你再寄，现在这种处理对你来说，你满意吗

请您的建议。

期待你的来信

有一个美好的一天！

）

最好的问候，

杰克。

Dearfriend，

Thanksforyourmessage，

Iamsorryforthisshipping.

Afterchecking,youritemwassentbyChinaPostAirMailwithoutatrackingnumber.

Andnormallytheshippingtimewouldbe20-45youpleasewaitforafewdays，Ifstillnotreceivedafter45days,wecanrefundorresendnewoneforyou.

Areyousatisfiedwiththis

Thankforyourgreatsupportandkindlyunderstanding.

Haveaniceday.

Hedy

亲爱的朋友，

谢谢你的留言，

我很抱歉这次运输。

检查后，您的项目是由中国邮政航空邮件发送没有跟踪号码。

正常的运输时间会在20-45天。

请等待几天，如果还没有收到后的45天，我们可以退款或重新发送新的你。

你对此满意吗

感谢您的大力支持和亲切的理解。

有一个美好的一天。

Hedy

dearfriend，

Isorrytoanswerlate，plsdon’ttooworryaboutit，wehadbeenresendtoyouinJune6th，Andnormallytheshippingtimewouldbe20-45youpleasewaitforafewdays,orwouldyoumindtogotoyourlocalpostofficeandaskiftherehaveyourpackage

Ifstillnotreceivedafter45days,wecanrefund，Areyousatisfiedwiththis

Thankforyourgreatsupportandkindlyunderstanding.

Haveaniceday.

Heady

亲爱的朋友，

我很抱歉的回答晚了，请不要太担心，我们已经在六月六日给你发送，正常出货时间将20-45天。

请您稍等几天，或者你可以去你当地的邮局，问是否有您的包吗

如果还没有收到45天后，我们可以退款，你满意吗

感谢您的大力支持和亲切的理解。

有一个美好的一天。

Heady

Dearfriend，

Thanksforyourmessage.

Iamsorryforthisshipping.Afterchecking,youritemwassentbyChinaPostAirMailwithoutatrackingnormallytheshippingtimewouldbe20-45youpleasewaitforafewdays,orwouldyoumindtogotoyourlocalpostofficeandaskiftherehaveyourpackageIfstillnotreceivedafter45days,wecanrefundorresendnewoneforyousatisfiedwiththis

Thankforyourgreatsupportandkindlyunderstanding.

Haveaniceday.

Heady

亲爱的朋友，

谢谢你的留言。

我很抱歉运输。

检查后，您的项目被中国邮政航空邮件没有跟踪号。

通常的运输时间会在20-45天。

请您稍等几天，或者你可以去你当地的邮局，问是否有您的包吗如果还没有收到后的45天，我们可以退款或重新发送新的给你。

你满意了吗

感谢您的大力支持和亲切的理解。

有一个美好的一天。

Heady

Dearfriend，

Thanksforyourkindlyunderstandings.Tosendyourpartshavebeensent,thisistheordertrackingnumber：

RI1CN。

andtheshippingstatuswillheshowninabout9daysandIwillkeeptrackingitsshippingstatusuntilyoureceiveit.

Lookingforwardtohearingsomegoodnewsfromyousoon

Haveaniceday!

Yourssincerely

Hedy

Dearfriend

Sorryforletyouwaitsolong,howeverwedidsenttheitemtoyouafterreceivedyourpayment,pleasedon’tworried,wehadaskedourtransportationsuppliertochackthepackage’strackinginformations,oncewegotthemessage,wewillgiveyouamessageletyouknowthatimmediately.

Pleasekindlykeeppatientandwaitafewdaysallright

Yourkindlyunderstandingwouldbemuchappreciated.

Keepintouch,

Bestwishes,

Hedy

拍卖结束，但是客人又想买的

dearfriend，

thanksforyourmassage，Ifyouhavesubmittedorder,pleasedirectpayment,wewillgiveyouatimelydelivery，andthereisanyquestionoranythingwecandoforyou，pleasefeelfreetoletusknowfirst.Wewoulddoourbestforyou.

Lookingforwardtodoingbusinesswithyouinnearfuture

Haveaniceday!

Yourssincerely,

Hedy

（客人想买，但是他的paypal有问题的）

Dearfriend，

Thanksforyourmessage，

I'msorrycan'thelpyousolvethisproblem,however,wewillpatientlywaitforyourpayment,ifyourpaypalnoproblemafterpaymenttous,pleaseletuswilldoourbesttogiveyoudelivergoodsassoonaspossible，

客人收到货后，回信说货物很好，记得索要五星好评

Dearfriend，

Thanksforyourgreatsupportsandamgladtohearyousaytothesatisfactionofourproducts,andIamsorryforthewillstrengthentheyoupleaseleavemeagoodfeedbackItwillmakeustomovefurther.

Lookingforwardtodoingbusinesswithyouagaininnearfuture.

Haveaniceday.

客人收到货后，说货物有问题的，需要索要视频或照片

Himyfriend,

Iamverysorrytohearthat,couldyouplease 

tellmemoredetail？

Andcouldyoupleasesendmeashortvideotomy 

emailbox. 

Thatwillbeeasilytoletus confirmedtheissueandofferasatisfactorysoluetionforyou.

Ifyou couldnotofferavideo,maybeyoucouldsendsomephotoesThank you.

Ifthereisanyquestionoranythingwecandoforyou，pleasefeel 

freetoletusknowfirst.Wewoulddoourbesttoresolveitassoonaswe 

could.

Lookingforwardtohearingfromyou 

Haveaniceday!

:

）

Best 

Dearfriend,

Thanksforyourmessage.Iamsorryforthisissue.Pleasedonotworry,asyouaremyvaluedcustomer,iwilldomybestforyou. 

CouldyoupleasesendmeanimagethroughebayMessagecenterIwillletitknowtoourworkers.Itwillbegreathelpforustoimprovethequalityandpreventithappenagain.

Hopefullytogetyourkindlyunderstandingandgreatsupports.Aftergetfinalconfirmaton,iwilldomybestforyou.Iamsureoursolutionwillmakeyoutotalsatisfactory.

Ifthereanyyouneed,pleasefeelfreetoletmeknow,Iwilldomybestforyou.

Lookingforwardtohearingfromyousoon.

Haveaniceday!

Yourssincerely,

Fay

（需要重寄灯珠跟驱动）

Dearfriend，

Thanksforyourmessage.Iamsorryforthisissue.Thismaybelampbeadanddriveoutofthequestion，howaboutsendyouanewlampbeadanddriver,youfixit？

Ifthereanyyouneed,pleasefeelfreetoletmeknow,Iwilldomybestforyou.

Lookingforwardtohearingfromyousoon.

Haveaniceday!

Yourssincerely,

hedy

回复价钱问题

hi,friend,

thankforyourgreatsupportandkindlyunderstanding.andreallysorryforresponseyousolate.

justchecking,for50Wcoolwhite,ithas2pcsinstockinourAUstore.

thebestpriceIcanofferisperoneandfor30W,itis25AUDperone 

hopefullytogetyourkindlyunderstanding.

keepintouch

Hedy

回答是用直流电还是交流电的

Dearfriend，

Thanksforyourmassage，thelightbothworkon12vacand12VDC，andthereisanyquestionoranythingwecandoforyou，pleasefeelfreetoletusknowfirst.Wewoulddoourbestforyou.

Lookingforwardtodoingbusinesswithyouinnearfuture

Haveaniceday!

Yourssincerely,

Hedy

回答火线、零线或地线

Dearfriend

Thanksforyourmessage.Theyellowisearthline/Groundline,thePurpleisliveline/Hotline,thebuleisneutralline.Ifthereisanyquestionoranythingwecandoforyou，pleasefeelfreetoletusknowfirst.Wewoulddoourbesttoresolveitassoonaswecould.

Haveaniceday!

:

）

Bestregards,

Hedy

取消订单

虚假重寄

要使用说明书

Dearfriend,

Iamverysorryaboutthismistake.

Itshowbeourwarehoseworkerforgottoputitintothepackage.

Couldyoupleasegiveyourprivateemailaddresstome,sothatIcouldsendtheinstructionbooktoyouremailaddress？

Thankyouverymuch.

Keepintouch,

Jack

修改评论

HidearFadiJozif,

Wearesosorrytoreceiveyournegativefeedback.

Pleaseacceptoursincereapologiesforthefaultyitemyoureceived.Iamafraidthedefectiveitemwascausedduringtransitbecausewecanconfirmthatalltheitemshavebeentestedbeforeusshipping.Yourunderstandingwouldbemuchappreciated.

Inordertomakecompensationforthefaultyitem,wewouldliketofullyrefundyourpaymentOrarrangetosendareplacementtoyouwithoutreturninganything.Pleasekindlyadvise.

Meanwhile,wepromiseyouwewillhelpyousolvethisproblemASAPandwesincerelyhopethatyoucouldreviseyourfeedbacktoapositiveonesinceyourfeedbackisveryimportanttoourbusiness'sdevelopment.

Onceagain,weapologizeagainforalltheinconveniencecausedforyou.

Lookingforwardtohearingfromyou.

Bestwishes,

Jack

hi，friend

Iamsosorrytoyou，ireallyhelpyoubuildorders,andlaterexaminationrevealedsubmityourorderwrong,youhavenottocheckoffyourorderWechecked,youbuyalampwasoriginallynopir.

Mymistakeagainapologizetoyou,wecangiveyouamorereasonablepricetobuyanotherpirlightwhit，canyouaccept

Asastaff,IalwayshopeIcansolveyourtroubles,butmylimitedability,unabletoserveyoubetterdealwiththeproblem,itismydutyandnegligence.ButI'mreallylookingforwardtokeepingintouchlikeafriendswithyou,tobettersolveyourproblemforyou.

lookingforwardtohearingformyousoon

haveaniceday！

hedy