电子商务英文邮件回信模板.docx

1、电子商务英文邮件回信模板买前信：1, 问是不是纯银的答：是纯银，然后额外交易Dear customer,Thank you for your email, all our items are solid sterling silver, both charms and bracelets, please dont worry about the quality of my items.Could you please inform us the item ID/ item title (last three letters) of the products you are interested

2、 in? Then I will do my best to offer you a good deal. By doing this, you dont need to bid and wait on eBay, which will save your time for waiting. I am sure you will be satisfied with my price.The more your order, the lower price we can give you.If you have any questions, please feel free to contact

3、 us directly by E-mail. We are always ready to help you.Best regardsHenry在eBay上面respond时用的：Dear customer,Thank you for your email, all our items are solid sterling silver, both charms and bracelets, please dont worry about the quality of our items.I have sent an email into your mail box about your q

4、uestions, please kindly check it.If any further questions, please feel free to contact me.Best wishes,Henry2, 问是不是 authentic / genuine Pandora 答：不是真正的Pandora，但是能适合所有Pandora的charm 和 bracelet，真正的Pandora比我们的不知要贵多少倍Dear customer,Thank you for your email, our items are not authentic Pandora, but all my c

5、harms could fit Pandora bracelets perfectly and all my bracelets could fit Pandora charms perfectly, at meanwhile, the authentic Pandora is much more expensive than my items, but please dont worry about the quality of my items.Could you please inform us the item ID/ item title (last three letters) o

6、f the products you are interested in? Then I will do my best to offer you a good deal. By doing this, you dont need to bid and wait on eBay, which will save your time for waiting. I am sure you will be satisfied with my price.The more your order, the lower price we can give you.If you have any quest

7、ions, please feel free to contact me directly by E-mail. I am always ready to help you.Best regardsHenry在eBay上面respond时用的：Dear customer,Thank you for your email, my items are not authentic Pandora, but all my charms could fit Pandora bracelets perfectly and all my bracelets could fit Pandora charms

8、perfectly, at meanwhile, the authentic Pandora is much more expensive than my items, but please dont worry about the quality of my items.I have sent an email into your mail box about your questions, please kindly check it.If any further questions, please feel free to contact me.Best wishes,Henry3，买家

9、问珠子的孔的直径：答：4.5mm,对Pandora手链特别适合Dear customer,Thank you for your email, the diameter of the core is about 4.5mm, it could fit Pandora bracelet perfectly, please dont worry.Could you please inform us the item ID/ item title (last three letters) of the products you are interested in? Then I will do my

10、best to offer you a good deal. By doing this, you dont need to bid and wait on eBay, which will save your time for waiting. I am sure you will be satisfied with my price.The more your order, the lower price we can give you.If you have any questions, please feel free to contact me directly by E-mail.

11、 I am always ready to help you.Best regardsHenry在eBay上面respond时用的Dear customer,Thank you for your email, the diameter of the core is about 4.5mm, it could fit Pandora bracelet perfectly, please dont worry.I have sent an email into your mail box about your questions, please kindly check it.If any fur

12、ther questions, please feel free to contact me.Best wishes,Henry4，买家问是不是free shipping 答：所有的都是free shipping，也可以走EMS, 但是买家要自己出钱Dear customer,Thank you for your email, all my items are free shipping in the form of normal post service, but if you need them urgently, we could dispatch them by EMS(Express

13、 Mail Service), it has the tracking number and you could receive them about 3-5 days, but you need to pay the EMS fee. If any further questions, please feel free to contact us.Best wishes,Henry买家买的东西比较多想要邮费折扣：Dear customer.Thank you for your business.,different item has different shipping charge,suc

14、h as our beads :The postage is 1.99 for the first one, and 1.49 for each additional one.as the description states.Since we have already give the shipping discount and your order is quite large,we would like to give you 2 free gifts in your parcel,hope you are satisfied.Sincerely hope you can make th

15、e payment at your earliest convenience so that we can arrange the shipment ASAP.If you have any further questions please feel free to contact I will always ready to help.Best regardsHenry5, 买家问一般多少天能收到 答：小包的话7-15个工作日，EMS或者DHL 的话3-5天Dear customer,Thank you for your email, if you choose the normal pos

16、t service (free), it will need 7-15 business days. But if you choose the EMS or DHL service (you need to pay the EMS or DHL fee), it will need 3-5 days.If any further questions, please feel free to contact us.Best wishes,Henry推荐买家EMSDear customer,Thank you for your business.As your order is a big am

17、ount, if sending them by small parcel without a tracking no, it is at risk, the free shipping is just for small parcel, I sincerely hope you could pay more US$25.00 for EMS fee (it depends on the weight of the items) to make your order arrive safer and faster, I have sent you a PAYPAL money request

18、to your email address: * The total amount you need to pay is US$25.00.USD25.00 for EMS has a discount in fact, as the EMS fee is depend on the weight of the items, the EMS fee for your order in fact is more than USD25.00,we are ready to pay for the left for you to make your order arrive soon and saf

19、er, I sincerely hope you could understand,Please make this payment at your earliest convenience, I will dispatch your items by EMS with a tracking no within 24 hours as soon as your payment is cleared in my account, please dont worry.In another way, if we have not received your reply two days later,

20、 we will dispatch your order by register air mail, it will take 7-15 working days to arrive.Either way is OK, we respect your choice.Please reply with your idea.Best regards Daisy6，买家问货物是从哪里发出的 答：从香港发货Dear customer,Thank you for your email, the parcel will be sent from HongKong.If any further questi

21、ons, please feel free to contact us.Best wishes,Henry 7，买家问是否有925标志 答：所有的珠子上都有925和ALE的标志,额外交易Dear customer,Thank you for your email, all my beads have the 925 and the ALE hallmarked, please dont worry.Could you please inform us the item ID/ item title (last three letters) of the products you are int

22、erested in? Then I will do my best to offer you a good deal. By doing this, you dont need to bid and wait on eBay, which will save your time for waiting. I am sure you will be satisfied with my price.The more your order, the lower price we can give you.If you have any questions, please feel free to

23、contact us directly by E-mail. I am always ready to help you.Best regardsHenry在eBay上面respond时用的Dear customer,Thank you for your email, all my beads have the 925 and the ALE hallmarked, please dont worry.I have sent an email into your mail box about your questions, please kindly check it.If any furth

24、er questions, please feel free to contact me.Best wishes,Henry8，买家问是否有Pandora的标志 答：所有的手链上面都有Pandora标志Dear customer,Thank you for your email, all my bracelets have the “Pandora” hallmarked, please dont worry.If you have any questions, please feel free to contact me directly by E-mail. we are always r

25、eady to help you.Best regardsHenry 9, 买家问珠子上面是否有screw 答：除了琉璃珠子外，所有的珠子都有Dear customer.Thank you for your email, all my beads have the inner thread, except the glass beads.Could you please inform us the item ID/ item title (last three letters) of the products you are interested in? Then I will do my b

26、est to offer you a good deal. By doing this, you dont need to bid and wait on eBay, which will save your time for waiting. I am sure you will be satisfied with my price.The more your order, the lower price we can give you.If you have any questions, please feel free to contact us directly by E-mail.

27、we are always ready to help you.Best regardsHenry在eBay上面respond时用的Dear customer.Thank you for your email, all my beads have the inner thread, except the glass beads.I have sent an email into your mail box about your questions, please kindly check it.If any further questions, please feel free to cont

28、act me.Best wishes,Henry10, 买家问手链是否纯银答：是纯银，促成额外交易，告知买家我们的尺寸和材质Dear customer,Thank you for your email, all my bracelets are solid sterling silver, please dont worry about it.We have three designs in my store.silver bracelet: 18cm (7.1 inch), 19cm (7.5 inch), 20cm (7.9 inch), 21cm(8.3 inch), 23cm (9.1

29、 inch).gold bracelet: 19cm (7.5 inch), 20cm (7.9 inch), 21cm(8.3 inch)silver bracelet with gold clasp: 19cm (7.5 inch), 20cm (7.9 inch), 21cm(8.3 inch)Could you please inform me which style you want? I will do my best to offer you a great deal. By doing this, you dont need to bid and wait on eBay, w

30、hich will save your time for waiting. I am sure you will be satisfied with my price.The more your order, the lower price we can give you.If you have any questions, please feel free to contact us directly by E-mail. I am always ready to help you.Best regardsHenry买后信：1，关于 invoice（1）买家问能不能combine invoi

31、ce Dear customer,Thank you for your interest for our products.Of course I could combine an invoice for all the items you won.Please hold your payment and remind me after you finished all your purchase. Then I could send the combined invoice, which will save your time.If any further questions, please

32、 feel free to contact me, it is my pleasure to help.Best regards Henry(2) 买家完成所有交易，让combine invoiceDear customer,Thank you for your business!I have sent a combined invoice for all the items you won, please make payment at your earliest convenience,I will dispatch all your items in one parcel as soon as your payment is clear