电子商务英文邮件回信模板.docx
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电子商务英文邮件回信模板
买前信:
1,问是不是纯银的
答:
是纯银,然后额外交易
Dearcustomer,
Thankyouforyouremail,allouritemsaresolidsterlingsilver,bothcharmsandbracelets,pleasedon’tworryaboutthequalityofmyitems.
CouldyoupleaseinformustheitemID/itemtitle(lastthreeletters)oftheproductsyouareinterestedin?
ThenIwilldomybesttoofferyouagooddeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.
Themoreyourorder,thelowerpricewecangiveyou.
Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.Wearealwaysreadytohelpyou.
Bestregards
Henry
在eBay上面respond时用的:
Dearcustomer,
Thankyouforyouremail,allouritemsaresolidsterlingsilver,bothcharmsandbracelets,pleasedon’tworryaboutthequalityofouritems.
Ihavesentanemailintoyourmailboxaboutyourquestions,pleasekindlycheckit.
Ifanyfurtherquestions,pleasefeelfreetocontactme.
Bestwishes,
Henry
2,问是不是authentic/genuinePandora
答:
不是真正的Pandora,但是能适合所有Pandora的charm和bracelet,真正的Pandora比我们的不知要贵多少倍
Dearcustomer,
Thankyouforyouremail,ouritemsarenotauthenticPandora,butallmycharmscouldfitPandorabraceletsperfectlyandallmybraceletscouldfitPandoracharmsperfectly,atmeanwhile,theauthenticPandoraismuchmoreexpensivethanmyitems,butpleasedon’tworryaboutthequalityofmyitems.
CouldyoupleaseinformustheitemID/itemtitle(lastthreeletters)oftheproductsyouareinterestedin?
ThenIwilldomybesttoofferyouagooddeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.
Themoreyourorder,thelowerpricewecangiveyou.
Ifyouhaveanyquestions,pleasefeelfreetocontactmedirectlybyE-mail.Iamalwaysreadytohelpyou.
Bestregards
Henry
在eBay上面respond时用的:
Dearcustomer,
Thankyouforyouremail,myitemsarenotauthenticPandora,butallmycharmscouldfitPandorabraceletsperfectlyandallmybraceletscouldfitPandoracharmsperfectly,atmeanwhile,theauthenticPandoraismuchmoreexpensivethanmyitems,butpleasedon’tworryaboutthequalityofmyitems.
Ihavesentanemailintoyourmailboxaboutyourquestions,pleasekindlycheckit.
Ifanyfurtherquestions,pleasefeelfreetocontactme.
Bestwishes,
Henry
3,买家问珠子的孔的直径:
答:
4.5mm,对Pandora手链特别适合
Dearcustomer,
Thankyouforyouremail,thediameterofthecoreisabout4.5mm,itcouldfitPandorabraceletperfectly,pleasedon’tworry.
CouldyoupleaseinformustheitemID/itemtitle(lastthreeletters)oftheproductsyouareinterestedin?
ThenIwilldomybesttoofferyouagooddeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.
Themoreyourorder,thelowerpricewecangiveyou.
Ifyouhaveanyquestions,pleasefeelfreetocontactmedirectlybyE-mail.Iamalwaysreadytohelpyou.
Bestregards
Henry
在eBay上面respond时用的
Dearcustomer,
Thankyouforyouremail,thediameterofthecoreisabout4.5mm,itcouldfitPandorabraceletperfectly,pleasedon’tworry.
Ihavesentanemailintoyourmailboxaboutyourquestions,pleasekindlycheckit.
Ifanyfurtherquestions,pleasefeelfreetocontactme.
Bestwishes,
Henry
4,买家问是不是freeshipping
答:
所有的都是freeshipping,也可以走EMS,但是买家要自己出钱
Dearcustomer,
Thankyouforyouremail,allmyitemsarefreeshippingintheformofnormalpostservice,butifyouneedthemurgently,wecoulddispatchthembyEMS(ExpressMailService),ithasthetrackingnumberandyoucouldreceivethemabout3-5days,butyouneedtopaytheEMSfee.
Ifanyfurtherquestions,pleasefeelfreetocontactus.
Bestwishes,
Henry
买家买的东西比较多想要邮费折扣:
Dearcustomer.
Thankyouforyourbusiness.,differentitemhasdifferentshippingcharge,suchasourbeads :
Thepostageis1.99forthefirstone,and1.49foreachadditionalone.asthedescriptionstates.
Sincewehavealreadygivetheshippingdiscountandyourorderisquitelarge,wewouldliketogiveyou2freegiftsinyourparcel,hopeyouaresatisfied.
SincerelyhopeyoucanmakethepaymentatyourearliestconveniencesothatwecanarrangetheshipmentASAP.
IfyouhaveanyfurtherquestionspleasefeelfreetocontactIwillalwaysreadytohelp.
Bestregards
Henry
5,买家问一般多少天能收到
答:
小包的话7-15个工作日,EMS或者DHL的话3-5天
Dearcustomer,
Thankyouforyouremail,ifyouchoosethenormalpostservice(free),itwillneed7-15businessdays.ButifyouchoosetheEMSorDHLservice(youneedtopaytheEMSorDHLfee),itwillneed3-5days.
Ifanyfurtherquestions,pleasefeelfreetocontactus.
Bestwishes,
Henry
推荐买家EMS
Dearcustomer,
Thankyouforyourbusiness.
Asyourorderisabigamount,ifsendingthembysmallparcelwithoutatrackingno,itisatrisk,thefreeshippingisjustforsmallparcel,IsincerelyhopeyoucouldpaymoreUS$25.00forEMSfee(itdependsontheweightoftheitems)tomakeyourorderarrivesaferandfaster,IhavesentyouaPAYPALmoneyrequesttoyouremailaddress:
********************
ThetotalamountyouneedtopayisUS$25.00.
USD25.00forEMShasadiscountinfact,astheEMSfeeisdependontheweightoftheitems,theEMSfeeforyourorderinfactismorethanUSD25.00,wearereadytopayfortheleftforyoutomakeyourorderarrivesoonandsafer,Isincerelyhopeyoucouldunderstand,
Pleasemakethispaymentatyourearliestconvenience,IwilldispatchyouritemsbyEMSwithatrackingnowithin24hoursassoonasyourpaymentisclearedinmyaccount,pleasedon'tworry.
Inanotherway,ifwehavenotreceivedyourreplytwodayslater,wewilldispatchyourorderbyregisterairmail,itwilltake7-15workingdaystoarrive.
EitherwayisOK,werespectyourchoice.
Pleasereplywithyouridea.
Bestregards
Daisy
6,买家问货物是从哪里发出的
答:
从香港发货
Dearcustomer,
Thankyouforyouremail,theparcelwillbesentfromHongKong.
Ifanyfurtherquestions,pleasefeelfreetocontactus.
Bestwishes,
Henry
7,买家问是否有925标志
答:
所有的珠子上都有925和ALE的标志,额外交易
Dearcustomer,
Thankyouforyouremail,allmybeadshavethe925andtheALEhallmarked,pleasedon’tworry.
CouldyoupleaseinformustheitemID/itemtitle(lastthreeletters)oftheproductsyouareinterestedin?
ThenIwilldomybesttoofferyouagooddeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.
Themoreyourorder,thelowerpricewecangiveyou.
Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.Iamalwaysreadytohelpyou.
Bestregards
Henry
在eBay上面respond时用的
Dearcustomer,
Thankyouforyouremail,allmybeadshavethe925andtheALEhallmarked,pleasedon’tworry.
Ihavesentanemailintoyourmailboxaboutyourquestions,pleasekindlycheckit.
Ifanyfurtherquestions,pleasefeelfreetocontactme.
Bestwishes,
Henry
8,买家问是否有Pandora的标志
答:
所有的手链上面都有Pandora标志
Dearcustomer,
Thankyouforyouremail,allmybraceletshavethe“Pandora”hallmarked,pleasedon’tworry.
Ifyouhaveanyquestions,pleasefeelfreetocontactmedirectlybyE-mail.wearealwaysreadytohelpyou.
Bestregards
Henry
9,买家问珠子上面是否有screw
答:
除了琉璃珠子外,所有的珠子都有
Dearcustomer.
Thankyouforyouremail,allmybeadshavetheinnerthread,excepttheglassbeads.
CouldyoupleaseinformustheitemID/itemtitle(lastthreeletters)oftheproductsyouareinterestedin?
ThenIwilldomybesttoofferyouagooddeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.
Themoreyourorder,thelowerpricewecangiveyou.
Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.wearealwaysreadytohelpyou.
Bestregards
Henry
在eBay上面respond时用的
Dearcustomer.
Thankyouforyouremail,allmybeadshavetheinnerthread,excepttheglassbeads.
Ihavesentanemailintoyourmailboxaboutyourquestions,pleasekindlycheckit.
Ifanyfurtherquestions,pleasefeelfreetocontactme.
Bestwishes,
Henry
10,买家问手链是否纯银
答:
是纯银,促成额外交易,告知买家我们的尺寸和材质
Dearcustomer,
Thankyouforyouremail,allmybraceletsaresolidsterlingsilver,pleasedon’tworryaboutit.
Wehavethreedesignsinmystore.
silverbracelet:
18cm(7.1inch),19cm(7.5inch),20cm(7.9inch),21cm(8.3inch),23cm(9.1inch).
goldbracelet:
19cm(7.5inch),20cm(7.9inch),21cm(8.3inch)
silverbraceletwithgoldclasp:
19cm(7.5inch),20cm(7.9inch),21cm(8.3inch)
Couldyoupleaseinformmewhichstyleyouwant?
Iwilldomybesttoofferyouagreatdeal.Bydoingthis,youdon’tneedtobidandwaitoneBay,whichwillsaveyourtimeforwaiting.Iamsureyouwillbesatisfiedwithmyprice.
Themoreyourorder,thelowerpricewecangiveyou.
Ifyouhaveanyquestions,pleasefeelfreetocontactusdirectlybyE-mail.Iamalwaysreadytohelpyou.
Bestregards
Henry
买后信:
1,关于invoice
(1)买家问能不能combineinvoice
Dearcustomer,
Thankyouforyourinterestforourproducts.
OfcourseIcouldcombineaninvoiceforalltheitemsyouwon.
Pleaseholdyourpaymentandremindmeafteryoufinishedallyourpurchase.ThenIcouldsendthecombinedinvoice,whichwillsaveyourtime.
Ifanyfurtherquestions,pleasefeelfreetocontactme,itismypleasuretohelp.
Bestregards
Henry
(2)买家完成所有交易,让combineinvoice
Dearcustomer,
Thankyouforyourbusiness!
Ihavesentacombinedinvoiceforalltheitemsyouwon,pleasemakepaymentatyourearliestconvenience, Iwilldispatchallyouritemsinoneparcelassoonasyourpaymentisclear