国家开放大学电大《管理英语4》网考形考任务题库及答案.docx

1、国家开放大学电大管理英语4网考形考任务题库及答案国家开放大学电大管理英语4网考形考任务题库及答案 国家开放大学电大管理英语4网考形考任务题库及答案 形考任务1 一、选择填空题（每题10分，共5题） 题目1 Is it possible for you to work out the plan tonight? _ 选择一项： A. Ill do that. B. I think so. C. Id love to. 题目2 Could you give us a speech on management functions some day this week? _. 选择一项： A. Tha

2、ta good idea B. No, I already have plans C. Id love to, but Im busy this week 题目3_ his anger the employees called him Mr. Thunder, but they loved him. 选择一项： A. Due to B. In spite of C. Because 题目4_ managers spend most of their time in face-to-face contact with others, but they spend much of it obtai

3、ning and sharing information. 选择一项： A. Not only B. Do not only C. Not only do 题目5ATT found that employees with better planning and decision-making skills were _ to be promoted into management jobs. 选择一项： A. more likely B. more like C. more unlikely 题目6 二、阅读理解：根据文章内容，判断正误（共50分）。 Who Killed Nokia? Nok

4、ia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didnt see the disruptive iPhone coming. It has also been argued that it was none of the a

5、bove. Nokia lost the smartphone battle because of divergent shared fears among the companys middle and top managers which led to company-wide inertia that left it powerless to respond to Apples game. Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, e

6、ngineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth. The fear that froze the company came from two places. First, the companys top managers had a terrifying reputation. Some memb

7、ers of Nokias board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didnt want to hear. Secondly, top managers were afraid of the external environment and not meeting their

8、 quarterly targets, which also impacted how they treated middle managers. Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers goals. Fearing the reactions of top managers, middle managers remained sil

9、ent or provided optimistic, filtered information. Thus, middle managers directly lied to top management. Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold o

10、r ambitious enough to undertake challenging assignments. Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something

11、 earlier, or promising a lot. Its sales work.” While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokias top managers should hav

12、e encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization. 操作提示：正确选T，错误选F。 1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. (F) 2. Nokias middle managers were frank to tell the truth, but the top ones

13、didnt listen to them.(F) 3. Nokias top managers were too moody to hear anything good but harsh.(T) 4. Middle managers in Nokia delivered results more than they promised earlier.(F) 5. Nokias top managers should have had better conversation techniques to encourage internal coordination and truth.(T)

14、形考任务2 第一套 一、选择填空题（每题10分，共5题） 题目1 Will you go on a picnic with us tomorrow? _. 选择一项： A. Yes, but Ill have English classes B. Sorry, I have an appointment with Dr. Brown C. Im afraid I have no idea 题目2 If you cant say what youve come to say at the meeting, whats the point? _,but I think you might need

15、 to change your approach somewhat. 选择一项： A. I am not sure B. I can see that C. I know that 题目3Every time I tried to say something, he would _ to something else. 选择一项： A. move off B. move on C. move over 题目4Effective leaders distill complex thoughts and strategies into simple, memorable terms _ colle

16、agues and customers can grasp and act upon. 选择一项： A. when B. that C. who 题目5When the message finally reached the Command Center, it _ “mutated” to become “Send three and four-pence, were going to a dance.” 选择一项： A. was B. had C. have 题目6 二、完型填空（共50分） 操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure

17、 to Communicate It is theweirdestthing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect and stayconnected with anyone. Should youshoot off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall?

18、 Skype, poke, ping or conjure them up on a digital tin can phone? And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease ofcountless communication devices, conversations can still be troublesome. Questions are asked and answeredout of order. Instru

19、ctions and directions go half-read. Meetings are botched. Feelings are hurt. 第二套 一、选择填空题（每题10分，共5题） 题目1How can you explain the latest situation? _,I know it is all my fault. 选择一项： A. Sorry B. Excuse me C. Im afraid 题目2How did your meeting go yesterday? _actually, it was really frustrating. 选择一项： A.

20、Not so good B. Very good C. Nothing special 题目3In todays environment, _ people are often burned out, its important for employees to have a personal connection with you and the work you believe in. 选择一项： A. where B. when C. while 题目4What you need to do is to keep things short and sweet, just the _. 选

21、择一项： A. questions B. topics C. highlights 题目5Hes left now, but productivity hasnt _that much. 选择一项： A. carried on B. caught up C. picked up 题目6二、阅读理解：根据文章内容，完成选择题（共50分）。 Communication Failure The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving,

22、 sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send

23、reinforcements, were going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become - “Send three and four-pence, were going to a dance.” The reinforcements never arrived. You can demonstrate this s

24、ame principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with. In a business, there are three main types of communication failure. Each has its own indicative signs. -T

25、he first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm

26、 is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing. -The second type is executive failure, where communication to trigger specific events/actions is either late, lackin

27、g or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. -The final type is human failure. This occurs when the general culture of a business or the rel

28、ationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries,

29、is likely to suffer hugely as team synergy slips. 操作提示：通过题目后的下拉选项框选择正确答案。 1.Confirming reception of the sent messages means . A. the messages are sent to right receivers B. the messages are correctly understood C. the messages are correctly understood by right receivers 2. In the famous British Army

30、 Commander story, which step probably did NOT go wrong in the communication chain? A. Conceiving. B. Sending. C. Receiving. 2.What is Chinese whispers? A. Who whispers in Chinese. B. A game to pass message around in a whisper. C. Chinese people who dont normally talk very loudly. 3.Allocative failur

31、e does NOT happen when . A. the right information goes to the right place B. a company gathers false information C. the correct information is not received by the right department or person 5. According to the passage, which of the following cases does NOT belong to human failure?回答 A. Decreasing cr

32、eativity across departments. B. Inadequate communication between departments. C. Increasing customer complaints. 第三套 一、选择填空题（每题10分，共5题） 题目1 If you cant say what youve come to say at the meeting, whats the point? _,but I think you might need to change your approach somewhat. 选择一项： A. I am not sure B. I can see that C. I know that 题目2How did your meeting go yesterday? _actually, it was really fr