ITIL术语中英文对照表DOC.docx

1、ITIL术语中英文对照表DOC发表于:2009-11-2914:26发表主题:ITIL术语中英文对照表，论坛里有看到，但是没有过验证，在这里贴ITIL术语中英文对照表Absorbedoverhead可分摊间接费用Absorptioncosting吸收成本法，完全成本法Acceptance验收Acceptanceenvironment验收环境Acceptancetest验收测试Accesscontrol访问控制Accounting会计核算Accuracy准确度Actionlists行动列表ActivityBasedCosting(ABC)作业成本法（ABC）Adaptivemaintenance

2、适应性维护Additivemaintenance补充性维护Adjustability可调整性AgreedServiceTime(AST)约定服务时段Alert告警Alertphase告警阶段Allocatedcost可直接分配成本Application应用，应用系统Applicationmaintenance应用维护Applicationmanagement应用管理Applicationsizing应用选型Applicationsoftware应用软件Apportionedcost待分摊间接成本Architecture架构Archive存档Asset资产Assetmanagement资产管理A

3、ssurance保证Attributes属性Audit审计Auditability可审计性Authentication验证Authenticity真实性Authorisation授权AutomaticCallDistribution(ACD)自动呼叫转发（系统）（ACD）Availability可用性Availabilitymanagement可用性管理AvailabilityManagementDatabase(AMDB)可用性管理数据库（AMDB）Backup备份BalancedScorecard(BSC)平衡计分卡Baseline基线Baselinesecurity安全基线Batchpr

4、ocessingrate批处理速度Benchmark标杆Biometrics生物测定学BS7799BS7799Budgeting预算编制BugBUG（也可形象地译为“臭虫”）Build构建Buildingenvironment构建环境Business业务，商业Businesscapacitymanagement业务能力管理BusinessContinuityManagement(BCM)业务持续性管理（BCM）Businessfunction业务功能，业务职能部门BusinessImpactAnalysis(BIA)业务影响分析（BIA）Businessprocess业务流程Businessr

5、ecoveryobjective业务恢复目标Businessrecoveryplanframework业务恢复计划框架Businessrecoveryplans业务恢复计划Businessrecoveryteam业务恢复小组BusinessRelationshipManagement(BRM)业务关系管理（BRM）Businessrequest业务请求BusinessUnit(BU)业务单元（BU）Bypass临时措施Call呼叫Callcenter呼叫中心CapacityDatabase(CDB)能力数据库（CBD）Capacitymanagement能力管理Capacityplan能力计划

6、Capacityplanning能力规划Capitalinvestmentappraisal资本投资评估Capitalization资本化Category类别，分类Centralpointofcontact联络中心Certificate证书CertificationAuthority(CA)认证机构（CA）Certify认证Change变更ChangeAdvisoryBoard(CAB)变更顾问委员会（CAB）ChangeAdvisoryBoard/EmergencyCommittee(CAB/EC)变更顾问委员会/应急委员会（CAB/EC）Changeauthority变更授权Changeb

7、uilder变更构建者Changecontrol变更控制Changedocument变更文档Changehistory变更历史Changelog变更日志Changemanagement变更管理Changemanager变更经理Changemodel变更模式Changeprocessing变更处理ChangeRecord变更记录Changerequest变更请求Chargeableunit计费单元Charging计费CIlevel配置项级别Clarity易理解性Classification分类，分级Cleandesk桌面清理，桌面整理Client客户Coldstand-by冷支持Command,

8、controlandcommunications命令、控制和协调Communicationfacility通信设备，通信设施Compatibility兼容性Completeness完整性Complexity复杂性ComponentFailureImpactAnalysis(CFIA)组件故障影响分析（CFIA）Compromise泄漏Computer计算机ComputerAidedSystemsEngineering(CASE)计算机辅助系统工程（CASE）Computercenter计算机中心Computeroperations计算机操作Computerplatform计算机平台Comput

9、ersystem计算机系统ComputerTelephonyIntegration(CTI)计算机电话集成（系统）（CTI）Confidentiality保密性Confidentiality,IntegrityandAvailability(CIA)保密性、完整性和可用性（CIA）Configuration配置Configurationbaseline配置基线Configurationcontrol配置控制Configurationdocumentation配置文档Configurationidentification配置标识ConfigurationItem(CI)配置项（CI）Config

10、urationmanagement配置管理ConfigurationManagementDatabase(CMDB)配置管理数据库（CMDB）Configurationmanagementplan配置管理计划Configurationmanager配置经理Configurationstructure配置结构Configure配置Connectivity连通性Contingencymanager应急经理Contingencyplan应急计划Contingencyplanning应急规划Contingencyplanningandcontrol应急规划及控制Continuity持续性Continu

11、itymanager持续性经理Continuousavailability持续可用性Continuousoperation持续运作Contract合同Control控制Controllability可控性CookieCookie（也可形象地译为“甜饼”，译者注）Correctability可纠正性Correctivecontrols纠正性控制Correctivemaintenance纠正性维护Correctivemeasures纠正措施Cost成本，费用Costeffectiveness成本效益Costmanagement成本管理Costunit成本单元Costing成本核算Counterme

12、asure防范措施Cracker骇客CRAMMCRAMM（英国中央计算机与电信局行风险分析和管理的方法。译者注）Crisis危机CrisisManagement危机管理Cryptanalysis密码分析Cryptography密码术Customer客户Customerliaison客户联络员（即我们通常所指的“客户经理”，译者注）CustomerRelationshipManagement(CRM)客户关系管理（CRM）CustomerSatisfactionSurvey(CSS)客户满意度调查（CSS）Data数据Datacenter数据中心Datacollection数据集Datainfr

13、astructure数据基础架构Datamining数据挖掘Datawarehouse数据仓库Database数据库Decryption解密DefinitiveHardwareStore(DHS)最终硬件库（DHS）DefinitiveSoftwareLibrary(DSL)最终软件库（DSL）Degradability可恢复性Degradation恢复Deltarelease包发布，增量发布Demandmanagement需求管理Dependency依赖性Depreciation折旧Detectioncontrols检测控制Detectionmeasures检测措施Detectiontime

14、检测时间Developmentenvironment开发环境Differentialcharging差别定价Digitalsignature数字签名Directcost直接成本Disaster灾难Disasterrecovery灾难恢复Disasterrecoverymanagement灾难恢复管理Disasterrecoveryplan灾难恢复计划Disasterrecoveryplanning灾难恢复规划Discountedcashflow贴现现金流量模型（DCF）Discounting折扣Distributedcomputing分布式计算Distributedsystem分布式系统Doc

15、umentation文档Domain域Downsizing规模缩减，向下优化Downtime(DT)宕机时间（DT）EDP-auditEDP审计Effectiveness效果，效益Efficiency效率Elapsedtime持续时间Elementsofcost成本要素Emergencyrelease紧急发布Encipher加密Encryption加密术EndUser终端用户EndUserAvailability(EUA)终端用户可用性EndUserDownTime(EUDT)终端用户宕机时间（EUDT）EndUserProcessingTime(EUPT)终端用户处理时间Environmen

16、t环境Equipmentlevel配备级别Error错误Errorcontrol错误控制Escalation升级Escalationthreshold升级临界（点）Escrow第三方托管Evaluation评估，评价Event事件Exclusiveness排他性EXINEXIN（荷兰信息科学考试学院。译者注）Expertsystem专家系统Expertuser专家用户Exploitation开发Externalaudit外部审计Externaltarget外部目标Facilities(environmental)（环境方面的）设施Facilitiesmanagement设施管理Failure故

17、障，失效Fallback后备方案Fault故障，缺陷Faulttolerance容错（性）FaultTreeAnalysis(FTA)故障树分析法FinancialmanagementforITservicesIT服务财务管理Financialyear财务年度FirstLineSupport见“一线支持”Firsttimefixrate首次修复率Fix修复Fixnotes修复说明Flexibility灵活性ForwardScheduleofChanges(FSC)变更进度计划表（FSC）Fullcost完全成本Fullrelease整体发布Functionalescalation职能性升级Fu

18、nctionalmaintenance功能性维护Functionalmanagement功能管理Gradualrecovery逐步恢复Hacker黑客Hardcharging实收费用Hardware硬件Helpdesk帮助台Helpfulness帮助性Hierarchicalescalation结构性升级Hoax恶作剧邮件Hotstand-by热支持ICT信息和通讯技术（ICT）Immediaterecovery紧急恢复Impact影响，影响度Impactanalysis影响分析Impactcode影响度代码Impactscenario影响情境Incident事故Incidentcall事故呼

19、叫Incidentcontrol事故控制Incidentlifecycle事故生命周期Incidentmanagement事故管理Incidentprocessing事故处理IncidentReport(IR)事故报告（IR）Indirectcost间接成本Information信息Information&CommunicationTechnology(ICT)信息与通信技术（ICT）Informationfunction信息功能Informationsecurityplan信息安全计划Informationsecuritypolicy信息安全策略Informationsystem信息系统In

20、formationtechnology(IT)信息技术（IT）InformationTechnologyInfrastructureLibrary(ITIL)信息技术基础架构库（ITIL）Informedcustomer效益保证人Infrastructure基础架构，基础设施Initiator发起人Install安装Installability可安装性Integratedlife-cyclemanagement(ILM)集成生命周期管理（ILM）Integration集成（性）Integrity完整性Intelligentcustomer见“效益保证人”Interactiveprocessin

21、grate交互式处理速度Interconnectivity互联性Interface接口Interfaceability互连性Intermediaterecovery中期恢复InternationalOrganisationforStandardization(ISO)国际标准化组织（ISO）Interoperability协同性，互用性Inventorymanagement存货管理Invocation(ofbusinessrecoveryplans)启动（业务恢复计划）Invocation(ofstandbyarrangements)启动（支持方案）Invocationandrecoveryp

22、hase启动和恢复阶段ISOqualitystandardsISO质量标准ISO9001ISO9001IT信息技术（IT）ITauditIT审计ITAvailabilityMetricsModel(ITAMM)IT可用性指标模型（ITAMM）ITdirectorateIT委员会ITinfrastructureIT基础架构ITInfrastructureLibrary(ITIL)IT基础架构库(ITIL)ITmanagerIT经理，IT主管ITserviceIT服务ITServiceContinuityManagement(ITSCM)IT服务持续性管理（ITSCM）ITserviceconti

23、nuitymanagerIT服务持续性经理ITservicecontinuityplanIT服务持续性计划ITservicecontinuityplanningIT持续性规划ITServiceManagement(ITSM)IT服务管理ITserviceproviderIT服务提供商ITILIT基础架构库Key密钥KeyPerformanceIndicator(KPI)关键绩效（品质，性能）指标KeySuccessFactor(KSF)关键成功因素Knowledgeengineering知识工程Knowledge-basedsystem知识系统KnownError(KE)已知错误（KE）Kno

24、wnerrordatabase已知错误数据库KnownErrorRecord(KER)已知错误记录（KER）Learnability可学习性Legacysystem遗留系统Life-cycle生命周期Life-cyclemanagement生命周期管理Liveenvironment现场环境Load加载（量）Logging登录Logicalcontrol逻辑控制Logicalmeasure逻辑评测Maintainability可维护性Maintenance维护Maintenancewindow维护窗口期MajorIncidentManagement(MIM)重大事件管理Manageability

25、可管理性Management管理Managementinformation管理信息MarginalCost边际成本Matching匹配Maturitylevel成熟度MeanTimeBetweenFailures(MTBF)平均无故障时间（MTBF）MeanTimeBetweenSystemIncidents(MTBSI)平均系统事故间隔时间（MTBSI）MeanTimeToRepair(MTTR)平均修复时间（MTTR）Metric指标Missionstatement任务说明（书）Modeling模拟Modification更改，调整Monitoring监控Network网络NetworkA

26、dministrator网络管理员NetworkManager网络经理Nonrepudiation不可否认性Observationpoint检查点OpenSystemsInterconnection(OSI)开放式系统互联（OSI）Operability可操作性Operational运作级OperationalCosts运营成本OperationalLevelAgreement(OLA)运作级别协议（OLA）Operationalprocess运作流程Operationalreliability运作可靠性Operations运作，运营Operationsdepartment运营部门Opport

27、unityCost(ortruecost)机会成本（真实成本）Organisationalcontrol组织控制Organisationalmeasures组织评价Outsourcing外包Overheads间接费用Owner所有者，负责人Packagerelease包发布，批量发布Password口令，密码Patch（打）补丁Penaltyclause处罚条款PercentageUtilization利用率Performance绩效，品质，性能，业绩Performanceindicator(PI)绩效（品质，性能）指标（PI）Performancemanagement绩效（品质，性能）管理P

28、ersonalComputer(PC)个人电脑Physicalcontrol物理控制Physicalmeasures物理措施Portability可移植性PostImplementationReview(PIR)实施后评审（PIR）Preventivecontrols预防性控制Preventivemaintenance预防性维护Preventivemeasures预防措施Pricing定价PrimeCost主要成本PRINCE2PRINCE2Priority优先级Privatekey私钥Proactiveproblemmanagement主动性问题管理Problem问题Problemanaly

29、sis问题分析Problemcontrol问题控制Problemdiagnosis问题诊断Problemmanagement问题管理Problemmanager问题经理Problemprocessing问题处理ProblemRecord问题记录Procedure程序，过程Process流程Processcontrol流程控制Processimprovementplan流程改进计划Processmanager流程经理Processowner流程所有者，流程负责人Processingrate处理速度Product产品Production生产Productionenvironment生产环境Prod

30、uctionplan生产计划Program方案ProjectedServiceAvailability(PSA)计划服务可用性（PSA）Publickey公钥PublicKeyInfrastructure(PKI)公钥基础设施Quality质量Qualityassurance(QA)质量保证（QA）Qualitycontrol质量控制Qualitylevel质量级别Qualitymanagement质量管理Qualityplan质量计划Qualitypolicy质量政策Qualitysurveillance质量监督Qualitysystem质量系统Qualitysystemreview质量系统评审Query查询Reactiontime反应时间Recoverability可恢复性Recovery恢复Recoverytime恢复时间ReferenceData参考资料Registrat