酒店道歉信英文.docx

1、酒店道歉信英文酒店道歉信英文【篇一：英文道歉信】 ms. mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms. iwasaki, thank you for your positive comments regarding your experience while staying with the westin shanghai. at the outset, please accept our most sincere apologies for the inconvenience caused.

2、kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. ms. iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. please allow us to explain the outcome for your reference. upon your arrival, our

3、 agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been deleted. we understand that you may requested the king size room b

4、ut actually we could not satisfy your mr. cheung, thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. we hope you will indulge us on this occasion and allow us to redeem ourselves by we

5、lcome you back in the near future. may the year of the rabbit bring you joy and prosperity. yours sincerely, alfred zhuang front office manager november 03, 1999 mr. shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr. shen we are sorry to learn of the unpleasant exper

6、ience you had encountered during your last stay with us on jun. 13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42. we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for

7、 your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect. mr. shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal. if you have any queries, pl

8、ease do not hesitate to contact us. once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to china world hotel in near future. your sincerely alfred zhuang front office manager dear mr. shu i would like to thank you for choosing the ch

9、ina world hotel for your recently stay. on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th nov. as our valued guest, your

10、comments and feedback are of utmost importance to us. mr. shu, shouldyou choose to return to our hotel, please let me know and i will ensure that your stay will restore you confidence in the quality service upon which the golden circle stands. my apologize once again and thank you for taking time to

11、 bring this matter to our attention. we are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. should you have any inquiries, please feel free to contact me. kind and best regards. alfred zhuang front office manager. dear mr. li it has been

12、 brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty. i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her beh

13、avior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive. unfortunately there was an error in your reservation regarding your arrival date. i am unable to identify where the oversight originated through my investigation however i regret th

14、at you were inconvenienced. mr. li, i do hope that i can assure you that your negative experience was an isolated incident, i look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of shangri-la china world hotel. please do not hesita

15、te to contact me directly in business or pleasure bring you back to beijing. sincerely, alfred zhuang front office manager dear sir or madam: the management of china world hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your

16、 arrival. this is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result. we hope you found the accommodation at beijing international hotel on august 19 to be satisfactory. we regret that owing to your schedule of this visit,

17、you were unable to return to our hotel on the next day. kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one. thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to china world hotel

18、 soon. with renewed apologies. yours sincerely alfred zhuang front office manager mr. ulrich niemann. director people-people exchange co. dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during you

19、r last visit from 29th-30th august. mr. ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf. mr. niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wro

20、ngly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability. i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconven

21、ienced in future. i have also noted your comments concerning our housekeeping staff and their lack of english andbasic courtesy and i assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. it is only through feedback such as your own t

22、hat we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper. we are normally very proud of the service which we offer at china world, and thus, in an effort to redeem ourselves, we would like to o

23、ffer you one nights complimentary accommodation when next you visit beijing. to this end, i would be grateful if would contact me personally and i will gladly make the necessary arrangements on your behalf along with any specific requirements you may have. my apologies once again and i look forward

24、to welcoming you back to china world hotel in the near future. regards alfred zhuang front office manager【篇二：酒店英语常用口语：禁止规定和道歉用语】 酒店英语：禁止规定和征询意见 每个酒店里都有一些禁止规定。这些规定一般是为了给顾客们提供更好的服务。酒店也会征询客人的意见以便提供更好的服务。下面是一些禁止和征询意见的常用表达。 1. please dont smoke here. 请不要在这边抽烟。 2. im afraid its against the hotels regulati

25、ons. 这是违反饭店规章制度的。 3. what do you think of our service? 您对我们的服务有什么意见？ 4. thank you for your comments (compliment, suggestions). 谢谢您给我们的意见（赞扬、建议）。 5. in our hotel we dont accept tips. 我们饭店是不收小费的。 its our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 thank you all the same. 然而，还是要谢谢您。 6. im afrai

26、d youll have to pay for the damage. 您必须赔偿。 7. thank you for telling us about it. 谢谢您告诉我们。 8. ill look into the matter right away. 我马上去处理这件事情。 9. i assure you it wont happen again. 我保证此类事情不会再发生。酒店英语：致谢、道歉用语 当客人提意见的时候，礼貌的做法是要先表示道歉、并感谢对方提出的意见。这次我们就来看看致谢、道歉的常用语。 1. thank you for your advice (information

27、, help). 感谢您的忠告（信息、帮助）。 2. its very kind of you. 您真客气。 3. you are welcome. 不用谢。 4. not at all. 不用谢。 5. dont mention it. 不用谢。 6. its my pleasure. / with pleasure. / my pleasure. 非常高兴为您服务。 7. i am at your service. 乐意为您效劳。 8. thank you for staying in our hotel. 感谢您在我们酒店下榻。 9. im sorry. 很抱歉。 10. excuse

28、me. 对不起。 11. im sorry. its my fault. 很抱歉。那是我的过错。 12. sorry to have kept you waiting. 对不起，让您久等了。 13. sorry to interrupt you. 对不起，打扰您了。 14. im sorry about this. 对此表示抱歉。【篇三：英文致歉信_范文】 道歉信 letter of apology 我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实，不

29、要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。 写作三步走： 表示歉意-说明具体原因、提出补救办法-再次致歉、希望得到理解 tips: 在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。 在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。 订阅收藏考研英语写作范文100篇系列文章 （1）directions: you are invited to a dinner at a friends house, but you are not able to attend because of the preparation for a comi

30、ng examination. write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time. you should write about 100 words on answer sheet 2. do not sign your own name at the end of the letter. use li ming instead. do not write the address. 范文： dear anne, th

31、ank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot join you and your family, because i will be fully occupied then for an important exam coming the day after tomorrow. i feel terribly sorry for missing the chance of such a happy

32、get-together, and i hope that all of you enjoy a good time. is it possible for you and me to have a private meeting afterward? if so, please dont hesitate to drop me a line about your preferable date. i do long for a pleasant chat with you. please allow me to say sorry again. regards, li ming 译文： 亲爱的安： 感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考