酒店道歉信英文.docx

酒店道歉信英文.docx

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酒店道歉信英文

酒店道歉信英文

【篇一：

英文道歉信】

ms.mitsukoiwasaki

3-16-6-804,higashisuna

koto-ku

tokyo,136-0074

dearms.iwasaki,

thankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththewestinshanghai.

attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.ms.iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.pleaseallowustoexplaintheoutcomeforyourreference.

uponyourarrival,ouragentfailedtolocateyourreservation.wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.thereservationforyouandms.hinakomutoweremadeearlynovember,andneverbeendeleted.weunderstandthatyoumayrequestedthekingsizeroombutactuallywecouldnotsatisfyyour

mr.cheung,thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture.

maytheyearoftherabbitbringyoujoyandprosperity.

yourssincerely,

alfredzhuang

frontofficemanager

november03,1999

mr.shennanping

flat20f,block1

robinsonheights

8robinsonroad

hongkong

dearmr.shen

wearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonjun.13-15,1999asincorrectamountwaschargedontoyourvisacardaccount,itshouldbermb6787insteadofrmb3887.42.

wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.

mr.shen,attachediscopyofyourhotelbillandamendedvisacardvoucherwithcorrectamountindicatedforyourreferenceandperusal.ifyouhaveanyqueries,pleasedonothesitatetocontactus.

onceagain,ourmostsincereapologiesandwelookforwardtoopportunityofredeemingourselvestowelcomingyoubacktochinaworldhotelinnearfuture.

yoursincerely

alfredzhuang

frontofficemanager

dearmr.shu

iwouldliketothankyouforchoosingthechinaworldhotelforyourrecentlystay.

onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourgoldencirclebenefitsofthekingsizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thnov.

asourvaluedguest,yourcommentsandfeedbackareofutmostimportancetous.mr.shu,should

youchoosetoreturntoourhotel,pleaseletmeknowandiwillensurethatyourstaywillrestoreyouconfidenceinthequalityserviceuponwhichthegoldencirclestands.

myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.

wearelookingforwardtowelcomeyoubacktohotelagainifyouwouldliketogiveuschancetocorrectourmistake.

shouldyouhaveanyinquiries,pleasefeelfreetocontactme.

kindandbestregards.

alfredzhuang

frontofficemanager.

dearmr.li

ithasbeenbroughttomyattentionthatuponcheckinginatchinaworldhotelonjun2,1999yourexperiencewasoneofdifficulty.

iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasiassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.

unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.iamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweveriregretthatyouwereinconvenienced.

mr.li,idohopethaticanassureyouthatyournegativeexperiencewasanisolatedincident,ilookforwardtowelcomingyoubackinverynearfuturesothatwecanrestoreyourconfidenceintheproductandserviceofshangri-lachinaworldhotel.pleasedonothesitatetocontactmedirectlyinbusinessorpleasurebringyoubacktobeijing.

sincerely,

alfredzhuang

frontofficemanager

dearsirormadam:

themanagementofchinaworldhotelwishtoextenditssincerestapologiesfortheinconvenienceyouwerecausedaswewereunabletopaccommodateyouonyourarrival.thisisnotthenormalmannerinwhichwehandleourguestsreservationandweregretanyundueinconvenienceyouwerecausedasresult.

wehopeyoufoundtheaccommodationatbeijinginternationalhotelonaugust19tobesatisfactory.weregretthatowingtoyourscheduleofthisvisit,youwereunabletoreturntoourhotelonthenextday.kindlyrestassuredthatwewillendeavortoensurethatyourfuturevisittouswillbecomfortableone.

thankyouforyourkindunderstandingandwelookforwardtotheopportunitytoredeemourselvesywelcomingyoubacktochinaworldhotelsoon.

withrenewedapologies.

yourssincerely

alfredzhuang

frontofficemanager

mr.ulrichniemann.

director

people-peopleexchangeco.

dearsirormadam:

friday22ndseptember

manythanksforyourfaxdated7thseptemberaddresstogeneralmanagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thaugust.mr.ford,ourgeneralmanagerisawayonleaveatpresentandthereforeihavetakenthelibertyofreplyingtoyouonhisbehalf.

mr.niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthosegoldencirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.ihavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligiblegoldencircleguestsaresimilarlyinconveniencedinfuture.

ihavealsonotedyourcommentsconcerningourhousekeepingstaffandtheirlackofenglishand

basiccourtesyandiassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards.

itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeithankyoufortakingthetimetoputpentoppaper.

wearenormallyveryproudoftheservicewhichweofferatchinaworld,andthus,inanefforttoredeemourselves,wewouldliketoofferyouonenightscomplimentaryaccommodationwhennextyouvisitbeijing.tothisend,iwouldbegratefulifwouldcontactmepersonallyandiwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave.

myapologiesonceagainandilookforwardtowelcomingyoubacktochinaworldhotelinthenearfuture.

regards

alfredzhuang

frontofficemanager

【篇二：

酒店英语常用口语：

禁止规定和道歉用语】

酒店英语：

禁止规定和征询意见

每个酒店里都有一些禁止规定。

这些规定一般是为了给顾客们提供更好的服务。

酒店也会征询客人的意见以便提供更好的服务。

下面是一些禁止和征询意见的常用表达。

1.pleasedontsmokehere.

请不要在这边抽烟。

2.imafraiditsagainstthehotelsregulations.

这是违反饭店规章制度的。

3.whatdoyouthinkofourservice?

您对我们的服务有什么意见？

4.thankyouforyourcomments（compliment,suggestions）.

谢谢您给我们的意见（赞扬、建议）。

5.inourhotelwedontaccepttips.

我们饭店是不收小费的。

itsourpleasuretoserveourguestswell.

我们为能为客人服务好而感到高兴。

thankyouallthesame.

然而，还是要谢谢您。

6.imafraidyoullhavetopayforthedamage.

您必须赔偿。

7.thankyoufortellingusaboutit.

谢谢您告诉我们。

8.illlookintothematterrightaway.

我马上去处理这件事情。

9.iassureyouitwonthappenagain.

我保证此类事情不会再发生。

酒店英语：

致谢、道歉用语

当客人提意见的时候，礼貌的做法是要先表示道歉、并感谢对方提出的意见。

这次我们就来看看致谢、道歉的常用语。

1.thankyouforyouradvice（information,help）.

感谢您的忠告（信息、帮助）。

2.itsverykindofyou.

您真客气。

3.youarewelcome.

不用谢。

4.notatall.

不用谢。

5.dontmentionit.

不用谢。

6.itsmypleasure./withpleasure./mypleasure.

非常高兴为您服务。

7.iamatyourservice.

乐意为您效劳。

8.thankyouforstayinginourhotel.

感谢您在我们酒店下榻。

9.imsorry.

很抱歉。

10.excuseme.

对不起。

11.imsorry.itsmyfault.

很抱歉。

那是我的过错。

12.sorrytohavekeptyouwaiting.

对不起，让您久等了。

13.sorrytointerruptyou.

对不起，打扰您了。

14.imsorryaboutthis.对此表示抱歉。

【篇三：

英文致歉信_范文】

道歉信letterofapology

我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。

道歉信通常包括以下内容：

表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。

写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。

好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。

写作三步走：

表示歉意-说明具体原因、提出补救办法-再次致歉、希望得到理解

tips:

在写作过程中，尽可能提供比较合理的理由。

如果违反生活常识将导致扣分。

在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。

订阅收藏《考研英语写作范文100篇》系列文章

（1）directions:

youareinvitedtoadinneratafriendshouse,butyouarenotabletoattendbecauseofthepreparationforacomingexamination.writealettertoyourfriendstoexpressyourapology,explainyourreason,andsuggestameetingatanothertime.

youshouldwriteabout100wordsonanswersheet2.

donotsignyourownnameattheendoftheletter.useliminginstead.

donotwritetheaddress.

范文：

dearanne,

thankyouforyourinvitationtodinneratyourhometomorrowevening.unfortunately,itismuchtomyregretthaticannotjoinyouandyourfamily,becauseiwillbefullyoccupiedthenforanimportantexamcomingthedayaftertomorrow.ifeelterriblysorryformissingthechanceofsuchahappyget-together,andihopethatallofyouenjoyagoodtime.isitpossibleforyouandmetohaveaprivatemeetingafterward?

ifso,pleasedonthesitatetodropmealineaboutyourpreferabledate.idolongforapleasantchatwithyou.

pleaseallowmetosaysorryagain.

regards,

liming

译文：

亲爱的安：

感谢你邀请我于明日晚上与你和你的家人共进午餐。

可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。

错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。

对了，在我考