旅游饭店服务技能大赛服务英语题库.doc

1、旅游饭店服务技能大赛服务英语题库（分工种考核）一、 前厅服务（一）中译英1. 现在我得问您一些问题来完成预定。（Now, Id like to ask you some questions to make the reservation.）2. 我们恭候您的光临，祝您旅途愉快，布莱恩先生。（We look forward to serving you. Have a nice trip, Mr. Bryan.）3. 您的预定已经确认。还有什么可以为您效劳的吗？(Your reservation is confirmed. Is there anything else I can do for

2、you？)4. 我们提供免费的机场迎送服务。（We offer free transportation to and from the airport.）5. 我需要知道酒店的确切位置。（I need to know where about the hotel is.）6. 能告诉我，酒店里有哪些设施吗？（Could you tell me something about the facilities of the hotel？）7. 我为您修改了您的预定。（Ive changed your reservation for you.）8. 我们可能忽略了一些地方。（We might have

3、overlooked some points.）9. 请您填写一下入住登记表，我给您准备房卡。（Please fill in this registration card, while I prepare your key card.）10. 我是5053房的布莱恩先生。我要订一部明天的车。（This is Mr. Bryan, Room 5053. I want to order a taxi for tomorrow.）11. 能出示你的护照和信用卡吗？我们需要登记资料。（May I have your passport and credit card, please? We need t

4、hem for registration.）12. 您真是太好了，不过我们是不收小费的。还是一样谢谢您。（Its very nice of you, but Im afraid we dont accept tips. Thank you all the same.）13. 我们提供国际直拨和国内直拨的服务。（We offer IDD and DDD service, sir.）14. 布莱恩先生，这是您的账单，总计1500元人民币。您要核对一下吗？（Mr. Bryan，here is your bill. It totals 1500 RMB. Would you like to check

5、 it?）15. 如果您在下午6点以后退房，就需要多付一天的房费。（If you check out after 6 pm, youll have to pay the full rate.）16. 我们能为您做的实在太有限了。（What we can do for you is too limited.）17. 布莱恩先生，很抱歉听到这样的事情。请问出了什么问题呢？ （Im sorry to hear that, Mr. Bryan. May I know what is wrong?）18. “L” 表示洗衣费，而“R”表示客房送餐。（“L”stands for laundry, and

6、“R” Means Room Service.）19. 您是想安排全天还是按距离来包车。（Would you like to order it on day plan or distance plan?）20. 您来拿手提袋的时候请出示取物牌。（Youre expected to produce the tag when you collect your handbag.）（二）英译中1. You know it is the peak season now, Mr. Bryan. For non-guaranteed booking, we can only hold the room un

7、til 6 pm.（您知道，现在是旺季，布莱恩先生。我们酒店对非担保预订只能保留到下午6点。）2. Id like to extend my reservation for one more night.（我想将预定再延长一晚。）3. One suitcase and one handbag. So, all the luggage is here. Is there anything valuable or breakable in the luggage?（一个旅行箱，一个手提袋。那么所有的行李都齐了。行李箱里没有贵重或易碎物品吧？）4. We have massage service i

8、n the Spa. You can relax yourself there.（我们在桑拿房里有按摩服务，您在那里可以放松一下。）5. We have very good Room Service. I can contact them for you, or you many dial “8” to order. There are also some drinks and snacks in the mini-bar.（我们有很好的送餐服务。我可以帮您联系，或者您也可以拨打“8”来订餐。迷你吧里面也有一些饮料和零食。）6. Im afraid all king-size bed are

9、full. would you mind a twin-bed instead?（恐怕我们所有的大床房都满客了。用双床房代替可以吗？）7. The room key card is valid by 12:00 oclock of your departure date.（房卡的有效使用时段设为在您离店日期的中午12点。）8. What size of conference room do you have in mind?（您想要订多大的会议室呢？ ）9. If you think there is any error in your bill, we can check it for yo

10、u.（如果您认为账目有错误，我们可以为您核对一下。）10. Shall we arrange pick-up service for you, Mr. Bryan?（布莱恩先生，请问您需要我们安排接送吗？）11. Youll be staying in room 216 on the second floor.（您的房间是二楼的216号房。）12. I have an appointment to see your Front Office Manager at midday on Monday.（我周一中午约了你们的前台经理见面。）13. How long does it take to g

11、et to the museum from the hotel？(从酒店到博物馆需要多长时间呢？)14. I am not here on holiday, Im here to work.(我不是来这里度假的，而是来工作的。)15. We have a comprehensive health center with sauna.(我们有一个功能齐全的桑拿健身中心。)16. Im afraid there are no special facilities for disabled guests.(恐怕我们没有供残疾客人用的专用设施。)17. The country codes are li

12、sted in the Services Directory in your room.(国家代号列表在您房间里的服务指南上。)18. Ive already tried twice, but there is still no response from the bank terminal.(我试了两次了，银行终端那边还是没用反应。)19. The previous guest checked out late and you demand immediate access to your room. So the housekeeper didnt have time to make up

13、 the room.(上一位住客退房迟了，您又要求马上入住，所以服务员还没有时间来整理房间。)20. Ill check it with the department concerned. Would you mind waiting for a minute?(我去跟有关的部门核对一下，您介意等一会儿吗？)（三） 情景对话1. Mr. Bellows is making a reservation over the phone. How do you introduce the different types and styles of rooms in the hotel?(What ki

14、nd of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.)2. What should you say when you give the registration form to the guest as a receptionist?(Sir, here is your registration form, please chec

15、k your information, if everything is right, please sign your name here.)3.When the guest wants to book a standard room in your hotel, but you are not sure whether you have a room, what should you say as a reservation assistant?(Sir, please wait a minute, Ill check if we have a room available for you

16、.)4.How do you respond if a guest complains that there is a noise in his room?(Im sorry to hear that, sir. Ill try to arrange another quiet room for you right away. )5.How do you inform the guest of the arrival of his visitor?(A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby

17、.)6. Youve helped the guest check in at the Front Desk. And now tell him to follow the bell boy to his room.(If you are ready, the bell boy will show you up to your room.)7. How do you ask for a guests personal information politely?(Excuse me. May I have your name, address and your telephone number?

18、)8. How do you greet the checking-in guests at the Front Desk? (Good morning. Welcome to the Hotel. Do you have a reservation?)9. The guest wants to know if he can make a direct dial international call from his room. What would you say to him?(Yes, sir. You can make a direct-dial international call

19、from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.)10. What will you say if there is no room available for the guest who is calling to make a reservation?(Im sorry, sir, but we are fully booked. Shall I put you on the waiting list? We will

20、 contact you if there is a cancellation.)二、客房服务（一） 中译英1. 客房服务，可以进来吗？ （Housekeeping, May I come in?）2. 女士、先生，晚上好！现在可以为您开夜床吗？ （Good evening, madam and sir.May I do the turn downservice for you now?）3. 对不起，打扰您了，先生。(Im sorry to disturb you, sir.)4. 先生/女士，您希望我们什么时候再来？(What time would you like us to come

21、back, sir/madam？5. 夫人，我可以整理一下您床上的东西吗？(May I tidy up the things on your bed，madam?)6. 先生/女士，请问有没有要洗的衣服？（Do you have any laundry, sir/madam?）7. 我们提供快洗服务，加收50%的加急费。（We have express service at a 50% extra charge.）8. 您是要快洗服务还是当日取？（Do you prefer your laundry by express service or returned on same-day?）9.

22、客房里有小冰箱/保险箱。（There is a mini bar/ a safe in your room.）10. 这个房间是海景房/山景房。（The room enjoys the ocean/sea view/ the view of the hills.）11. 每间客房都有电热水壶。(We provide an electric kettle to every guest room.)12. 如果有问题，随时找我们。(If you have any questions, please dont hesitate to let us know.)13. 中餐厅的营业时间是上午7点到晚上

23、11点。（The Chinese Restaurant opens from 7am to 11pm./ The business/opening hours for the Chinese Restaurant are from 7am to 11pm. ）14. 我马上把转换插头拿来。（ Ill bring the adaptor right away.）15. 马桶水箱里没有水了。(There is no water in the toilet tank.)16. 空调的噪音太大了。(The air conditioner is making a big noise.)17. 我们能找人

24、修理。(We can have it fixed/repaired.)18. 在房间上网是免费的。（Its free to use internet in the room.）19. 我教您一下怎么使用酒店的WIFI。（Let me show you how to how to use the hotel WIFI.）20. 对不起，能不能再说一遍? (Sorry, but could you say it again?)（二） 英译中1. I need one more pillow, please.（我需要加个枕头。）2. The air-conditioner doesnt work.（

25、空调坏了。）3. The water tap was dripping all night long.（水龙头一晚上都在滴水。）4. The TV set in my room doesnt give clear picture.（我房间的电视图象不清楚。）5. There seems to besomething wrong with the toilet （抽水马桶好像出了点毛病。）6. Could you dry-clean the dress for me? （这条裙子可以干洗吗？）7. When can I have my laundry back? （我何时能取回洗的衣服呢？）8.

26、 Id like this sweater washed by hand in cold water. (这件毛衣要用冷水手洗。)9. Do you have a safe in the room? Where is it？（客房里有保险箱吗？在哪？）10. Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。）11. Local calls made from the hotel room are free, right? （在客房里打市内电话是免费的，对吗？）12. When are the opening hours for th

27、e Restaurant in this hotel? （你们酒店餐厅的营业时间是几点到几点呢？）13. Could you show me how I can get to the nearest supermarket? (去最近的超市怎么走？)14. Is it possible to rent a bike here？（酒店有自行车出租吗？）15. How long does it take to fix it? （要多久才能弄好呢？）16. I would like to have an adaptor.（我想要一个转换插头。）17. I would like to have a r

28、oom service.（我想要客房送餐服务。）18. My room hasnt been made up yet. Its already 12:00.（我的房间现在还没打扫，已经12点了。）19. How do I access the internet on my phone in this room? (客房里如何用手机上网？)20. Were expecting some friends. Could youcome back later? （我们在等朋友，请你稍后再来吧。）（三） 情景问答1. If the guest wants to make an international

29、 call, how would you tell him? (Dial 9(or other number) first and then your country code, city code and the number you want.)2. If the guest comes to you and says he/she can not open the door, what would you do?( I would go with him to his room to have a check. And have his key changed if necessary

30、)3. When the guest asks you to take her clothes for laundry by phone, what would you say? (I will pick up your laundry soon and may I have your room number?)4. When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do? (Ill ask th

31、e guest when it will be convenient and note it down in the logbook.) 5. When the guest calls the housekeeping service center, and wants an extra pillow, what would you say? (We will send one to you immediately, and may I have your room number?)6. If the guest calls the housekeeping service center, and says he/she is very cold, how would you do? (Ill tell the guest there is a blanket or quilt in the closet, or Ill send him/her an extra blanket or quilt.)7. When you are going to make turn-down service for the guest, but the gu