SupplierManual05314.docx

1、SupplierManual05314 Supplier ManualTable of Contents1.0 General Sourcing Policies1.1 Legal & Employment Requirements1.2 Annual Pricing1.3 Formal Quote Process1.4 Supplier Set-up1.5 Supplier Evaluation1.6 Amendments or Additions to the Supplier Manual 2.0 Purchasing Policies2.1 Purchase Orders2.2 Pur

2、chasing Terms and Conditions2.3 Invoicing2.4 Payment Policy3.0 Packaging Policies3.1 General Packaging3.2 Toxics in Packaging Regulations3.3 Rod Packaging3.4 Reel Packaging3.5 Combo Packaging3.6 Parts and Spool Packaging3.7 Label Specifications3.8 Definitions and Abbreviations4.0 Shipping Policies4.

3、1 General Policies4.2 Shipping and Documentation Instructions4.3 Container Loading4.4 Air Shipments5.0 Quality Policies6.0 Regulatory Requirements7.0 Product Development Policies1.0 General Sourcing Policies1.1 Legal & Employment Requirements SUPPLIERS, all sub-suppliers, and service providers shall

4、 comply with all local and national laws and regulations of the countries in which they are operating, as well as the industry practices. Should the legal requirements conflict with local or industry practices, the SUPPLIER must meet the legal requirements of local and national laws. SUPPLIERS shall

5、 guarantee that merchandise sold to ZEBCO does not infringe upon any patents, trademarks, or copyrights of others. At the request of ZEBCO, SUPPLIERS must provide ZEBCO with any applicable licenses and/or agreements for selling or manufacturing merchandise sold to ZEBCO. SUPPLIER agrees to indemnify

6、 and save harmless ZEBCO, its officers, agents, successors, assigns and customers against all damages, claims, demands, attorneys fees, and costs of any kind for actual or alleged infringement of any trade-name, trade-mark, and patent or patents (unless the goods ordered are of ZEBCOS design) becaus

7、e of the possession, sale or use of any material specified herein. Unless authorized by ZEBCO in writing the name of ZEBCO, its parent, subsidiaries and/or any affiliated corporations or any of their trademarks or patents shall not be used by SUPPLIER or sub-suppliers. If the material specified on a

8、ny PO or engineering specification is peculiar to ZEBCOS design, either as an assembly or component part of any assembly, or if the material bears ZEBCOS Trade-Marks and/or Identifying Mark, it shall not bear the Trade-Mark or other designation of the Marker or SUPPLIER and similar material peculiar

9、 to ZEBCOS design or hearing its Trade-Mark or Identifying Mark shall not be sold or otherwise disposed of to anyone other than ZEBCO. SUPPLIERS and sub-suppliers shall compensate employees by providing wages and benefits that comply with local and national laws of the country in which the SUPPLIER

10、is operating. SUPPLIER and sub-suppliers will comply with all laws, regulations and requirements of any governmental or administrative body (including, without limitation the United States Federal Trade Commission, United States Internal Revenue Service, and the United States Consumer Product Safety

11、 Commission) which may be applicable to the manufacture, advertising, merchandising, packaging, publicity, promotion, sale, distribution, shipment, import or export of any Goods or its packaging. In addition, SUPPLIER shall respond promptly and fully to any investigation or recall of any Goods by an

12、y such body and shall indemnify and hold harmless Buyer from all expenses associated therewith, including, without limitation, reasonable attorneys fees and costs. SUPPLIER and sub-suppliers will not use child labor. The term “child” refers to a person younger than eighteen (18), (or sixteen (16) wh

13、ere local law allows), or, if higher, the local legal minimum age for employment or the age for completing compulsory education. If SUPPLIER employs young persons who do not fall within the definition of “children” SUPPLIER will also comply with any laws and regulations applicable to such persons. S

14、UPPLIER and sub-suppliers will not use any forced or involuntary labor, whether prison, bonded, indentured or otherwise. SUPPLIER and sub-suppliers will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychol

15、ogical or verbal harassment or abuse. ZEBCO recognizes that cultural differences exist and different standards apply in various countries. However, ZEBCO believes that all terms and conditions of employment should be based on an individuals ability to do the job, not on the basis of personal charact

16、eristics or beliefs. SUPPLIER and sub-suppliers will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, gender, nationality, social or ethnic origin, sexual orientation, political o

17、pinion, or disability. W.C. Bradley and ZEBCO hold its employees and SUPPLIERS to the highest of ethical standards. SUPPLIERS and sub-suppliers are encouraged to not offer gifts to ZEBCO employees. ZEBCO employees may not receive gifts from SUPPLIERS in excess of $50.00 in value. ZEBCO employees wil

18、l be required to report any gifts to ZEBCO, which must be approved by executive management. Any SUPPLIER who offers excessive gifts, monetary or otherwise, to a ZEBCO employee may be demoted to probationary status or even rejected as a SUPPLIER.1.2 Annual Pricing Zebco requires all Suppliers to hold

19、 prices from October 1 to September 30 of each year Prices must be finalized and confirmed each year before May 1, and the confirmed prices will then take affect on all Purchase Orders issued from October 1 to September 30 unless otherwise agreed to in writing by both Supplier and Zebco. No price ch

20、ange will be accepted during this period unless mutually agreed to in writing by the Director of Sourcing for the Buyer and the Seller. All pricing must be confirmed by the Zebco Sourcing Department in writing. 1.3 Formal Quote Process All products, tooling, samples, and any other items must be quot

21、ed using the Supplier Quote Form. The formal quotation must be received and approved by the Zebco sourcing department prior to any purchases, tooling start, or any expenditure. The Supplier Quote Form is the only document that will be honored as the actual quote. Suppliers should not quote over the

22、phone or through email documents. The Supplier Quote Form should be sent to the appropriate Zebco contact, with a copy to the Zebco.sourcing email account. 1.4 Supplier Set-up SUPPLIERS of ZEBCO product and services will be required to complete a SUPPLIER Set-Up form prior to new orders being placed

23、 with a SUPPLIER. The ZEBCO Sourcing department will provide new SUPPLIERS with a copy of the form. In addition, any current SUPPLIERS who have not completed a SUPPLIER Set-Up form are requested to complete a copy of the form and return to the Sourcing department. At any time prior to, or after orde

24、rs are placed, ZEBCO or a third party auditor may request to audit the SUPPLIERS or sub-suppliers manufacturing facility to confirm that information provided by the SUPPLIER is accurate and complete. Auditors may also check factories to confirm conditions and procedures related to safety, security,

25、employee rights, and employee records all comply with the laws and regulations of the country of manufacture and with ZEBCOS Standard for SUPPLIER and General Sourcing Policies. 1.5 S.T.A.R.S. Supplier Evaluation S.T.A.R.S. is the Strategic and Tactical Assessment Report for Suppliers. The purpose f

26、or this report is to help Zebco SUPPLIERS maintain continued improvement in your business with Zebco. S.T.A.R.S. will show us the areas where we can succeed and grow together. A S.T.A.R.S. report will be sent to each supplier on a monthly basis. Periodic meetings and phone conversations will take pl

27、ace as both travel permits and the situation requires. The report is divided into five sections: incoming quality, Material Discrepancy Reports (MDR) and Corrective Action Reports (CAR), on time shipments, timing of shipping documents, and a status of the Return to Vender (RTV) account. Incoming Qua

28、lity: This section reports the rate of acceptance for the goods Zebco receives. Incoming quality has two methods of rating, PO line items accepted and units accepted. It is important to look at each acceptance rate. For example, PO #1234 has ten line items. The first line item is for 100,000 units a

29、nd all are accepted, while the remaining nine PO line items each for 100 units were all rejected. The unit acceptance rate would be 99% but the PO line item acceptance rate would be 10%. NSR/CAR: This section of the report gives an update on Non-Standard Receipt reports (NSR) and Corrective Action R

30、eports (CAR). All items that arrive at Zebco are inspected. If an item does not meet the Zebco standard, an NSR will be sent to you by the Buyer/Planner. For every NSR sent to you, a CAR is required from you in response. An NSR will have an “open” status until the corresponding CAR has been approved

31、 by the Zebco Quality department. After the CAR has been approved, the NSR MDR will show a status of “closed”. More information on this process can be found in Section 5.0 Quality Policies of this manual. The STARS report will show the number of open and closed NSRs, as well as the number of CARs ap

32、proved or still in the process of being approved. On Time Shipments: It is important that items are shipped on time. This section of the report compares the promised delivery date on the PO with the actual delivery date. If items are delivered within seven days of the promised delivery date, they will not be counted late. For example, items with a January 1 delivery date must arrive January 7. If they are delivered on (or after) January 8, they will be counted as late. More information on