铁路服务英语情景对话.docx

1、铁路服务英语情景对话铁路服务英语 情景对话 （客运值班员班）参与演出角色：列车长 1 名、列车员 A、列车员 B、旅客 A、旅客 B、旅客 C（共 6 名）场景 1：3车厢 （ 找座位 ）列车员 A: Good morning , sir. Ticket, please.（ 递车票 ）thanks for yourcooperation! This is carriage three. Let me help you （ 帮助提行李上车 ）早上好，先生！请出示车票，谢谢您的合作。这是 3 车厢，我帮您吧。 旅客 A ： thank you.谢谢。旅客 A: Excuse me, can you

2、 help me find my seat 打扰一下，您能帮我找下我的座位吗 列车员 B: Please show me your ticket, it says which seat is yours . Oh ， your seat number is 17,follow me ,please.（ 引领 ） This aisle seat is yours. 请出示下您的车票，那上面有您的座位号码，您的座位号是 17，请跟我来，就是这个靠过道的座位。旅客 A: T hanks, you are so kind. but there is someone in my seat. Look!

3、谢谢您的帮助，但是已经有人坐在我的座位上了，看。列车员 B: Sorry to trouble you. Im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat. 恐怕您坐错位子了， 20c 正好在那边走廊的后二排。请换下座位。旅客 B: oh, I m so sorry. I will change at once. 对不起，我马上换座位。列车长： Dear passengers, welcome to take T12train,

4、 the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you

5、 want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座 T12 次列车，本列车是由哈尔滨开往 沈阳。 在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们 将尽最大力来帮助您。 由于列车是空调车，窗户为全封闭的，所以车内禁止吸 烟。 如果您实在想吸烟， 请到列车车厢的连接处吸烟。

6、我是本次列车的列车长， 对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景 2: 3 车厢 （旅客问路）旅客 B: C an I buy food on the train ？我可以在火车上买食物吗列车员 A: Yes, a crew member will come by with food to sell. 是的，乘务员从你身边经过卖东西。旅客 B: Can you show me where the buffet car is please ？你能告诉我餐车在哪吗 列 车 员 A: Yes, there is a restaurant carriage by soft sl

7、eeper straight ,you will take it.是的，有餐车，在软卧车厢旁边。（ 空几秒钟 ） 列车员 A: Please ，Help us to keep the train clean. 请协助我们，保持火车清洁卫生。Luggage must not be put in the gateway.行李不准放到过道上。Please keep gateways clear. 请保持过道畅通。场景 3： 3 车厢 （检票）列车长： Welcomet o our train. Nowp lease show your ticket, it s the time to check t

8、icket. Passengers without buying tickets, please go to car and make up the ticket.因时间紧没有买票的旅客， 请到 XX号车厢办理补票手续。 （ 停几秒钟， 看旅客车 票）Whats your nationality 请问您的国籍 旅客 C: America.列车长： May I know your name 请问您的姓名 旅客 C: John.列车长： Spell your name please! 麻烦您拼写下您的名字！ 旅客 C： J-O-H-N, John.列车长： Ticket, please. Have

9、 your ticket back. 您的票！请把票拿好。场景 4: 3 车厢 （晚点）列车员 B： This is a temporary stop. 现在是临时停车。旅客 C： How long shall we stop here, please请问在这停车多久列车员 B： It stays for about 15 minutes. 停车大约 15 分。旅客 C： So the train is now 15 minutes late 所以列车现在晚点 15 分钟列车员 B： Please don t worry ，the train will arrive on schedule.

10、请别着急，列车将正点到达。场景 5：3 车厢 （丢东西） 旅客 A： Excuse me My wallet has lost. Please help me ! 打扰一下我的钱包丢了，请帮帮忙。列车员 B： Take easy, relax! Please speak slowly. What have you got inside 放松，说慢点，里面有什么东西旅客 A： there is some cash, but my identity card is very important for me and there is a photo of my son. 有一些现金，最重要的是我的

11、身份证和我儿子的照片。列车员 B：、Dont worry. We ll try to find it for you. 请不要着急，我们设法帮你找。well manage to give it back to you i f we find it.请放心，如果我们找到了，我们设法转交给你。Well keep you informed. 我们将随时通知您。 列车长： I have got a but I don t know whether it is yours我刚拾到，不知道是不是你的Please take care of your valuables. 请保管好贵重物品！ 旅客 A： th

12、anks.场景 6：3 车厢 （找医生） 旅客 B ： Is there any doctor in the train 车上有医生吗列车员 A： There is a hospital at the next station, will you get off the train there下一站有个医院，您要不要再那里下车旅客 B ： no, I have something important to do ,so must be quick to arrive Shenyang.不，我有重要的事情要赶时间，所以希望能快点到沈阳。列车员 A： ,let me try ,I will tel

13、l it to our chief-conductor, and he will broadcast through all the train. If someonei s a doctor, he will help you.让我试试吧，我会将您的情况上报车长， 他将会在火车上广播， 如果有人是医生， 他会来帮助您的。旅客 B ： Thanks very much.万分感谢。列车长： The destination will be reached in about ten minutes. 还有大约 10 分钟到达终点站Attention, please. The next station

14、 is Shenyang. 请大家注意，下一张是沈阳。Passengers for Shenyang station, please get ready. 到沈阳的乘客请做好下车准备。列车员 B： Please take your belongings with you. 请带好自己的行李物品。We are looking forward to having you here again. 我们期待着您下次乘车。Enjoy your stay in Shenyang. 祝您在沈阳愉快！铁路服务英语 情景对话 （拟提列车长班）参与演出角色：列车长 1 名、列车员 A、列车员 B、旅客 A、旅客

15、B、旅客 C（共 6场景 1：9车厢 （ 找卧铺 ）列车员 A: Good morning , sir. Ticket, please.(递车票 )thanks for yourcooperation! This is carriage nine. Let me help you (帮助提行李上车 ）早上好，先生！请出示车票，谢谢您的合作。这是9 车厢，我帮您吧。旅客 A ： thank you.谢谢。旅客 A: Excuse me, can you help me find my berth 打扰一下，您能帮我找下我的铺位吗 列车员 B: Please show me your ticket

16、, it says which berth is yours . Oh your berth number is 17 upper ,follow me ,please.（ 引领 ） This upper berth is yours.请出示下您的车票， 那上面有您的铺位号码， 您的铺位号是 17 上铺，请跟我来， 就是这个上铺。旅客 A: T hanks, you are so kind. but there is someone on my berth. Look! 谢谢您的帮助，但是已经有人在我的铺位上了，看。列车员 B: Sorry to trouble you. Im afraid

17、you are in the wrong berth . Please change your seat.恐怕您走错铺位了，麻烦换下铺位。旅客 B: what is it true I m so sorry. I will change at once. But I wantto change a lower berth ,would you help me 什么是吗对不起，我马上换 . 可是我想换一张下铺的票，您能帮我吗 列车员 B: You can have a change, but you have to pay the balance. 您可以调换一下，不过您要补票价差。 （换铺）W

18、e ll manage to change the berth for you ,if someone gets off the train on the way.如果中途有人下车，我们就个给您调换个座位。旅客 B:But I see there is an empty berth over there. 列车员 B: Sorry, this berth is reserved. Somebody will get on board the train halfway. 对不起，这个卧铺是预留的，中途有人上车。旅客 B:Sorry.列车长： Dear passengers, welcome t

19、o take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, pleaseconnect with the staff or the chief or the police on the train, we willtry our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in t

20、he car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座 T12 次列车，本列车是由哈尔滨开往 沈阳。 在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们 将尽最大力来帮助您。 由于列车是空调车，窗户为全封闭的，所以车内禁止吸 烟。 如果您实在想吸烟，

21、请到列车车厢的连接处吸烟。 我是本次列车的列车长， 对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景 2: 9 车厢 （餐车服务）旅客 B: Can you show me where the buffet car is please ？你能告诉我餐车在哪吗 列车 员 A: Yes, there is a restaurant carriage by soft sleeper straight ,you will take it. Our restaurant opens at 6:00 pm for supper. 是的，有餐车，在软卧车厢旁边。餐车下午 6 点开始供应晚餐。

22、（ 空几秒钟 ）列车员 A: Please ，Help us to keep the train clean. 请协助我们，保持火车清洁卫生。Luggage must not be put in the gateway.行李不准放到过道上。Please keep gateways clear. 请保持过道畅通。（餐车）列车员 B： Good evening. Welcome to our dining car.晚上好。欢迎就餐。For how many您几位旅客 B:A table for four.四位。列车员 B： This way, please.您这边请。Here is the men

23、u.给您菜单。What would you like to have您想吃点什么Anything to drink您喝点什么Weh ave cola, orange juice, green tea, and coffee, which one do you prefer 我们有橘子汁、绿茶、咖啡，您喜欢哪一种旅 客 B: four green tea ， please. and four bowls of rice, and some vegetables,please.四瓶绿茶，四碗饭，再来些蔬菜，谢谢。 列车员 B： Wait a moment ,please.场景 3： 9 车厢 （检

24、票）列车长： Welcomet o our train. Nowp lease show your ticket, it s the time to check ticket. Passengers without buying tickets, please go to NO 11 car and make up the ticket.因时间紧没有买票的旅客， 请到 11号车厢办理补票手续。 （ 停几秒钟， 看旅客车 票）Whats your nationality 请问您的国籍 旅客 C: America.列车长： May I know your name 请问您的姓名 旅客 C: Joh

25、n.列车长： Spell your name please! 麻烦您拼写下您的名字！ 旅客 C： J-O-H-N, John.列车长： I ll be keeping the berth ticket for you, Here s your ticketcheck. You ll have your ticket back before we arrive. 我替你保管车票。这是您的换票证。下车前我会把票还给您的。场景 4: 9 车厢 （临时停车） 列车员 B： This is a temporary stop. 现在是临时停车。旅客 C： How long shall we stop he

26、re, please请问在这停车多久列车员 B： It stays for about 15 minutes. 停车大约 15 分。旅客 C： So the train is now 15 minutes late 所以列车现在晚点 15 分钟列车员 B： Please don t worry ，the train will arrive on schedule. 请别着急，列车将正点到达。场景 5：9 车厢 （找厕所）旅客 A： Excuse me Where is the washroom 打扰一下，哪里有洗手间 列车员 B： There is a washroom at the end

27、of each carriage. 在每节车厢的末端都有洗漱间。旅客 A： Why is the toilet locked ？厕所的门为什么锁上了列车员 B：The toilet is always locked when the train is at the station.When the train begins moving again we will unlock it. 火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。The toilets are available only when the train is travelling. 停车厕所是要锁闭的，请开车后再使

28、用 旅客 A：OK.列车员 B：Our train will arrive at Beijing Railway Station at 18:27. 列车到达北京车站的时间是 18 点 27 分Our next stop will be Beijing Station. Please prepare yourself for getting off the train. 下一站将要到达北京站，请您提前做好下车的准备。Here is your ticket. 这是您的车票。 旅客 C：thank you.场景 6：9 车厢 （吸烟） 旅客 B ： Can I smoke here ？ 我能在这里

29、吸烟吗列车员 A：No, the smoking section is at the end of the carriage between this carriage and the next. 不可以，吸烟区在两节车厢之间。旅客 B ： Can I buy cigarettes on the train ？我能在火车上买到香烟吗列车员 A： Yes, a crew member will come by with food to sell. 是的，乘务员从你身边经过卖东西。旅客 B ：Great!太好了。列车长： The destination will be reached in abo

30、ut ten minutes. 还有大约 10 分钟到达终点站Attention, please. The next station is Shenyang. 请大家注意，下一站是沈阳。Passengers for Shenyang station, please get ready. 到沈阳的乘客请做好下车准备。列车员 B： Please take your belongings with you. 请带好自己的行李物品。We are looking forward to having you here again. 我们期待着您下次乘车。Enjoy your stay in Shenyang.祝您在沈阳愉快！