常用的英语接待口语不管你进不进外企都一定要看看1.docx

1、常用的英语接待口语不管你进不进外企都一定要看看1询问访客身份：May I have your name, please?请问您贵姓？What company are you from?您是哪个公司的？Could you tell me what company you are representing?能告诉我您代表什么公司吗？如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？询问是否预约，来访目的？Do you have an appointment?约好了吗？Would you give me your business card?请给我您的名片好吗？A

2、nd can I ask what you wish to see him about?我能问一下您要见他有何事吗？让客人稍候片刻：Ill see if he is available.请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Please have a seat, Mr. Jones

3、 and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is expecting you. Ill tell him that youre here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。婉言拒绝客人来访：Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get

4、 in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？一定要为自己争取机会：Ill take just a few minutes of his time.我只要占用他几分钟的时间。Id prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。接待（2）在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：安排各种活动：The tea party begins at 7 oclock.茶话会在7点开始。How

5、s the party, Mr. Taylor?晚会如何，TAYLOR先生？The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。Our General Manager cant be here today, so Im speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while youre here.你在此逗留期间我们将陪你在城里游览一番。Do you have any place in min

6、d you wanted to go in our town?本城有什么地方你想去看看？What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。Is there anything planned for tonight?今晚有什么安排？Have you anything in mind youd like to do?你是不是已有打算。Well visit a school in the afternoon as you proposed.按你的提议

7、，下午我们去参观一所学校。I think itd be better for me to take you there so that you wont get lost.我想最好还是我领你去，以免你迷路。在各项活动结束后与客人送别，首先告诉他启程的车票已经安排好了：We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张月日星期一上午点由上海飞往香港的一等舱机票。欢迎下次再来：If you wo

8、uld be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。对我们的接待工作您满意吗？If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，

9、我们会很快加以调整。接待作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到：客人到了，询问旅途情况：Mr. Taylor, its indeed a pleasure to make your acquaintance. Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。Did you have a good trip？旅途还顺利吧？I hope youll have a pleasant stay here.希望你此逗留期间愉快。I

10、hope youve enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。Well do our best to make your stay here a pleasant one .我们将尽力使你在此逗留期间舒心。You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。既然客人劳累就赶紧安排他去宾馆吧：We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。Your room is

11、1108. Well take the elevator up.你的房间号码是1108，我们乘电梯上去。You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。This way, please.请这边走。Come with me please!请跟我来。如果是外国客人，询问他会中文吗？Do you read Chinese?你会中文吗？What language do you speak?你说哪种语言？安排好住处以后，领客人吃饭：Would you like a cup of coffee or tea?你来杯茶还是

12、咖啡？Do you want anything to drink?你要喝点什么？向客人提供帮助：If theres anything youd like to know, dont hesitate to ask.如果想要了解什么，尽管问吧。If I can do anything for you, please dont hesitate to letme know.如果我能为你做些什么，尽管说好了。Im glad to be of help to you.我很高兴能对你有所帮助。Are there any questions youd like to ask before we leave

13、 ?出发前，你们还有什么要问的吗？Hello，you must be Aron，I am Alina from Hasenfeld(qingdao),nice to meet you! Do you read Chinese?Did you have a good trip？Vida is wating you in the factory.We will be there in about 20 minutes.I hope youve enjoyed your stayin qingdao. You must be very tired after such a long journey.

14、 Is this your first time to visit Qingdao ?is everything ok with you journey? was the trip smoothy?Im nervousPlease bear with me a lot 请多多包涵你是第一次来中国吗？Is this your first travel to China？你对中国的感觉怎么样？how do you feeling about China？你对中国的什么感兴趣？what do you interest in China？F:Hello,Mr Henson,welcome to Bei

15、jing! Is this your first time to visit china? 英语课堂M:Oh no,Iv already made several trips to Guangzhou,this is my first trip to Beijing though.it is a lot larger than I expected it would be. copyright englishtangF:Yes,Beijing has been broken over the last few years,there are a lot of improvement chang

16、ing be made for Olympic,what would you like to see when are you here? copyright englishtangM:I hope to have time to visit great wall when I am here,I always want to go there,I think it would be a real shame by came all the way in Beijing and didnt make out the wall,do you think I have a chance to se

17、e it? Eng F:I can pretty sure it can be arranged,the wall is a short distance from the city,but we could make arrangements for driver to take us out to visit the great wall during when our afternoon breaks,I also recommend you to visit Tianan Men Square and city while you add it! 英语堂欢迎大家到来M:Yes,that

18、 would be nice,would I have a tour guide to tour completely visit these places? 英语堂欢迎大家到来F:Dont worry,I would be able to go along with you,over the next few days,if you have any questions or problems,I will be right here to help you out,I can be a translator and tour guide. 内容来自英语堂 M:Thank you very

19、much. 英语课堂 F:My pleasure,I hope your visit to Beijing is very enjoyable! 英语堂欢迎大家到来Dialogue 2 copyright englishtang F:Mr Henson,would you abject to Wangfu translating for us? I am afraid my English is very poor,it will be a bad job explaining my meaning to you! 英语堂: M:That would be fine,dont worry,yo

20、ur English is much better than my Chinese,so what do we have plan for tonight? 内容来自英语堂 F:If you dont mind,wed like to invite you to dinner,would you prefer to have westen fast food or Chinese food? 英语堂:M:That is very kind of you,Chinese food would be all right,Ill be a little breath tonight,and my t

21、ry on here. 本文来自英语堂 F:Do you like Chinese food Mr Henson? 英语课堂M:Yes I do,very much,I just wish I knew hot order what I like,for a life of me,I cant remember any of the names. 英语课堂F:Yes,I find it is difficult to remember the name of things in another language.Have you ever tried peaking durk? 英语课堂 M:

22、I cant say I have eaten it before,I heared of it of course,its quite famouse now,isnt it? 英语堂欢迎大家到来 F:Would you like to try tonight? 英语堂欢迎大家到来 M:Certainly! english tang .com F:Perfect,can you use chopsticks? 本文来自英语堂 M:Well,lets see,how is this?am I doing this right? 英语堂:F:Let me show you,this is hav

23、e a works,the chopsticks become extension of your fingers,just hold them like this,and grape the food by painting the two chopsticks together with your hand! 1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you. 很高兴见到您。 3、How are you? 您好吗？ Fin

24、e, thanks. And you? 很好，谢谢。您好吗？ 4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have e

25、njoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！ 8、*hotel, front desk. Can I help you? *饭店，前厅。您找谁？ 9、Sorry, Ive dialed the wrong number. 对不起，我拨错号了。 10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。 11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would you

26、like to leave a message? 您要留口信吗？ 12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？ 英语交流用语祝贺用语 13、Congratulations! 祝贺您！ 14、Happy birthday! 生日快乐！ 15、Happy new year! 新年快乐！ 16、Merry Christmas! 圣诞快乐！ 17、Have a nice holiday! 假日快郑?/P 18、Wish you every success! 祝您成功！ 答谢和答应语: 19、Thank you (very much)

27、. 谢谢您（非常感谢）。 20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。 21、Its very kind of you. 谢谢，您真客气。 22、You are welcome. 不用谢。 23、Not at all. 不用谢。 Dont mention it. 不用谢。 24、Its my pleasure. 非常高兴为您服务。 (With pleasure.) (My pleasure.) 25、I am at your service. 乐意为您效劳。 26、Thank you for staying in

28、 our hotel. 感谢您在我们酒店下榻。 27、Im sorry. 很抱歉。 28、Excuse me. 对不起。 29、Im sorry, Its my fault. 很抱歉。那是我的过错。 30、Sorry to have kept you waiting. 对不起，让您久等了。 31、Sorry to interrupt you. 对不起，打扰您了。 32、Im sorry about this. 对此表示抱歉。 33、I apologize for this. 我为此道歉。 34、Thats all right. 没关系。 35、Lets forget it. 算了吧。 饭店英语

29、交流用语征询和指路用语 36、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。 37、What can I do for you. 我能为您干点什么？ 38、Is there anything I can do for you? 有什么能为您效劳的穑?/P 39、Just a moment, please. 请稍等一下。 40、May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. 然可以。 41、Go upstairs/downstairs. 上楼/下楼。 42、Its on

30、 the second (third) floor. 在二（三）楼。 43、Excuse me. 对不起。 Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way, please. 请这边走 Turn left /right. 往左转/右转。 45、Its in the lobby near the main entrance. 在大厅靠近大门。 46、Its in the basement at the end of the corridor. 在地下室走廊尽头。 7、Mind/(Watch)your step. 请走好。 48、Please be careful. 请当心。 49、Please dont leave anything behind. 请别遗忘您的东西。 50