供应商外包商质量系统评鉴问卷.docx

1、供应商外包商质量系统评鉴问卷Part I: Basic Information: 1. Company Name2. Company Address3. Internet addresshttp/www. 4. Capital in US Dollar5. Company History/ Milestone:6. Company Organization(Please attach an hierarchy chart with percentage and number of employees of each department to show your company organiz

2、ation.)7. Major Products and Market Share8. Quality Management Representative:NamePositionPhoneFaxe-mail9. Plant Address and Product LinesPlant NamePlant Address: (Please attach a map to indicate your plant location and give here the directions about how we can get to your plant.)Plant size in m2Pro

3、duct Lines and Capacity10. Quality Awards (Awards and Qualifications Received from Government, Industry Organizations or Other Companies)11. Quality Manual(Please provide a copy of Quality Manual or equivalent documents which states quality policies, quality system elements and total commitments to

4、quality of your company.)12. Process QC flowPlease provide a copy of process flow from IQC (incoming quality control) to OQC (outgoing quality control) Part II: Quality System Maturity Self-Assessment: Issued byNamePositionDate1. Rating score definitionLevelScoreDescriptionPoor0Nothing in place. The

5、re is no any record in the system.Weak2Few factors are in place with fragment results.Fair4Problem- or corrective-based systematic approach; minimum data on improvement results available.Margin6A system is defined with evidence of positive result in most area of the implementation. Qualified8A syste

6、m is well defined with large number of positive resultsAnd sustain improvement trend.Outstanding10Strongly integrated improvement process; best-in-class benchmarked results demonstrated.2. Questionnaires: Note: Please write down the document number and title in the” Note “ column and briefly describ

7、e it. ISO DESCRIPTIONLevelWeightScoreItemR:0 10A(R*A)4Quality Management System4.1How does management apply the process approach to achieve the effective and efficient control of process, resulting in performance improvement? Does your company have an international Standard Certification? Please pro

8、vide certificate type and registration number or copy of the certificate.(4.1 ) 1.4Note:4.2How does the outsourcing process be identified and controlled within the quality management system? (4.1)1.2Note:4.3Is there a Quality Manual? Does the Quality Manual clearly outline the responsibilities of ea

9、ch department to achieve planned quality goals and continual improvement ,include Hazardous Substance (H.S) management? (4.2.2)1.2Note:4.4Are there written procedures describing the Document Control System to support effective and efficient operation of the processes of the organization?(4.2.3) )1.3

10、Note:4.5Is there a master list providing the current revision status of all controlled documents? (4.2.3)1.2Note:4.6Do the procedures exists to ensure that all changes to documents are at least reviewed and approved by those functions approving the initial document? (4.2.3.)1.3Note:4.7Is there an ev

11、aluation report to support an Engineering Change Notice (ECN). (4.2.3)1.2Note:4.8How does the procedures ensure that pertinent documents are available to personnel at all location? (4.2.4)1.2Note:TOTALISO DESCRIPTIONLevelWeightScoreItemR:0 10A(R*A)5Management Responsibility5.1How does top management

12、 demonstrate its leadership, commitment and involvement? (5.1) 1.0Note:5.2Are formal quality goals relative to customer expectations? Do they drive continuous improvement? Are they monitored and are they being attained? (5.2)1.2Note:5.3How does management ensure that all personnel are fully familiar

13、 with their role in achieving Total Customer Satisfaction (TCS)? (5.2)0.8Note:5.5How does the quality policy ensure that the needs and expectation of customers are understood? (5.3) 1.0Note:5.6How does the quality objectives translate the quality policy into measurable goals? (5.4)1.2Note:5.7How doe

14、s top management ensure that the responsibilities are established and communicated to people in the organization? (5.5) 0.8Note:5.4Is the quality organization on equal reporting status with other organizations to the top executive of the company? Does top management appoint a member of management wh

15、o shall have the responsibility and authority for the quality management system related issues? (5.5.2)0.8Note:5.8How does communicating quality requirements, objectives and accomplishments contribute to improvement of the organizations performance? (5.5.3)1.0Note:5.9How does top management ensure v

16、alid input information is available for the management review? (5.6)0.8Note:5.10How does the management review activity evaluate information to improve the effectiveness and efficiency of the process of the organization? (5.6) 1.4Note:TOTALISO DESCRIPTIONLevelWeightScoreItemR:0 10A(R*A)6Resource man

17、agement6.1How does top management plan for resources to be available in a timely manner? (6.1)1.0Note:6.2How does management ensure that the competence of people in the organization is adequate for current and future needs?- Is there a training program for all new-employees?- Is there a training pla

18、n that supports current and future organizational needs? (6.2.2)1.0Note:6.3How does the results of training properly be evaluated and indicate program changes? (6.2.2)0.8Note:6.4Does the training program cover quality awareness for all personnel from the executive level down? (6.2.2)1.0Note:6.5Is th

19、ere a program in place to continually improve the understanding and use of SPC for the personnel? (6.2.2)1.2Note:6.6Have those performance objective been translated to educational objectives? (6.2.2)0.8Note:6.7How does management ensure that the infrastructure is appropriate for the achievement of t

20、he objectives of the organization? (6.3)0.8Note:6.8Is there a documented clean room environment control program including special required conditions? Are these conditions being monitored and maintained within the specification? (6.3)1.2Note:6.9How will you do for the condition with environmental mo

21、nitor points found outside control limits? Are the decisions and actions recorded (6.3)1.2Note:6.10How does the top management ensure that the work environment promote motivation, satisfaction, development and performance of the people in the organization? (6.4)1.0Note:TOTALISO DESCRIPTIONLevelWeigh

22、tScoreItemR:0 10A(R*A)7Product Realization7.1How does top management apply the process approach to ensure the effective and efficient operation of the realization and support processes and associated process network? (7.1)0.3Note:7.2How does customer specification and requirements be reviewed in the

23、 quality management system ,include the management requirement of H.S? Does the review system include a list of names of responsible personnel who review specifications and define time? (7.2)0.4Note:7.3Do you supply your customer SPC and Cpk data by regular interval? (7.2.3)0.3Note:7.4Is there a pro

24、cedure for informing the customer whenever a design / process change affects product feature or performance including when factory locations are changed? (7.2.3)0.3Note:7.5Is there a defined procedure for the handling of customer returns (including cycle time and corrective action report)? (7.2.3)0.

25、4Note:7.6How has top management defined design and development processes to ensure they respond to the needs and expectation of the organizations customers and other interested parties? (7.3)0.3Note:7.7How are design and development processes managed in practice, including the definition of design a

26、nd development requirements and the achievement of planned outputs? (7.3)0.3Note:7.8How are activities such as design review, verification, validation and configuration management considered in the design and development processes? Is there a procedure for controlled start-up of new products or proc

27、esses? (7.3)0.3Note:7.9Is there a documented system to select supplier / subcontractors on the basis of their ability to meet subcontract requirements, including quality requirements? Is there an Approved Vendors List (AVL)? (Purchased product, suppliers and subcontractors)? (7.4.1)0.3Note:7.10Does

28、a system exist to regularly assess suppliers performance including quality? Is the assessment result defined as an aid to purchasing? (7.4.1)0.3Note:7.11Is quality information on purchased material rejects provided to suppliers? Is effective corrective action required, obtained and verified? (7.4.1)

29、0.3Note:7.12Have quality, cycle time metrics and improvement goals been established participative with suppliers? (7.4.1)0.3Note:7.13Does a system exist to ensure that the vendor quality program remains adequate? e.g., external quality audits, validation of vendor data , source surveillance.(7.4.1)0

30、.3Note:7.14Do most of your suppliers offer proof that their operations are in statistical process control? (7.4.1)0.2Note:7.15Are all necessary requirements defined, communicated and updated to each supplier to ensure they understand expectations? (7.4.2)0.3Note:7.16Are purchased materials used in the product