公共信息手册-术语.doc

1、公共信息手册术语篇PUBLIC HANDBOOKVOCABULARIES目 录人力资源部-159-2市场销售部-159-6前厅部-170-10客房部-176-14餐饮部-50-18保安部-31-20工程部-61-21术语人力资源部（HR）NO. 序号Terminology英文Abbreviation缩写Description中文1Human ResourcesHR人力资源部2hub training 集中培训或总部培训3coaching feedback counseling discipline通过CFCD提升雇员表现4train the trainerTCII or TTT培训培训员5re

2、st and recuperationR&R轻松假期6standard rate plansSRPS标准价格计划7online travel agentsOTAS在线旅行社8trip rewards嘉程汇9quality assurance system质量体系10policy & procedureP&P政策与程序11standard operating procedureSOP工作流程12job descriptionJD岗位描述13training plan培训计划14training report培训总结15training attendance record培训出勤记录16succe

3、ssion plan继任者计划17continuous service improvement服务改进程序18cross training(external)交叉培训（酒店外）19training agreement培训合同20training calendar培训日历21staff training record员工培训记录22orientation入职培训23grooming个人卫生与仪容仪表培训24language training语言培训25emergency plan紧急事故培训26safety training安全培训27fire training消防培训28first aid t

4、raining急救培训29sales skill销售技巧30hotel product knowledge应知应会31standard of performance服务标准培训32development program发展性培训计划33management training管理培训34supervisor skills training主管培训35hotel culture training酒店文化培训36customer service training顾客服务培训37corporate Trainee酒店培训管理生38LCD projector and screen投影仪与幕布39flip

5、chart 活页夹40name card座位名卡41training room培训教室42participant workbook ？培训手册43hand-outs讲义44joining instructions参加课程的指南45tutor notes讲师文案46overhead transparencies投影胶片47certificate证书48area training managerRTM区域培训经理49invitation letter邀请函50welcome letter欢迎信51course objectives课程目的52timing/agenda/venue时间/日程安排/地

6、点53pre-course questionnaire课前问卷54dress Standard着装标准55training budget培训预算organization chart 组织结构图56General ManagerGM总经理57Financial ControllerFC财务总监58Deputy Financial ControllerDFC财务副总监59Director of Sales & MarketingDSM市场销售总监60Director of Human ResourcesHRD人力资源总监61Chief Engineering总工程师62Human Resource

7、s ManagerHRM人力资源部经理63Food & Beverage Manager餐饮部经理64Front Office ManagerFOM前厅部经理65Executive Housekeeper客房部行政管家66Security Manager保安部经理67Admin Assistant行政助理68Secretary秘书69Personnel Manager人事经理70HR Assistant人事助理71Training Manager培训经理72Purchasing Manager采购经理73Purchasing Clerk采购员74EDP ManagerEDP电脑房经理75EDP

8、 Clerk电脑工程师76Cashier Supervisor收银主管77Income Auditor日审（财务）78Store/Receiving Supervisor仓库/收货主管79Store/Receiving Clerk仓管员/收货员80Cost Controller成本控制主管81Credit Supervisor应收(兼信贷)主管82Payable Supervisor应付主管83General Cashier总出纳84Accountant会计师85Reservation Manager预定部经理86Reservation Clerk预定文员87Communication Man

9、ager市场传讯经理88Artist美工89Sales Manager销售经理90Senior Sales Manager高级销售经理91Sales Manager(banquet)宴会销售经理92Sales Executive宴会销售主任93Floor Manager楼层经理94Order Taker接单员95Floor Supervisor楼层主管96Room Attendant 楼层服务员97Trainee实习生98Store Keeper库管员99PA Supervisor公共区域主管100PA Team Leader公共区域领班101PA Attendant公共区域服务员102PA

10、Casual公共区域临时工103U/L Attendant制服房服务员104Tailor裁缝105Laundry Technician 洗衣房技工106Laundry Casual送洗服务员107Fitness Centre Team Leader健身中心领班108Fitness Centre Attendant健身中心服务员109Front Desk Supervisor前台主管110Front Desk Receptionist前台接待员111Guest Service Manager G.S.M宾客服务经理112Guest Relation OfficerG.R.O宾客关系主任113Executive Floor ManagerE.F.M行政楼层经理114Executive Floor Receptionist行政楼层接待员115Service Center ManagerS.C.M服务中心经理116Service Center Team Leader服务中心领班117Service Center Member服务中心服务员118Chief Concierge礼宾司119Bell Captain行李领班120Bellman行李员121Transportation Supervisor车队主管122Driver