餐饮服务英语.docx

1、餐饮服务英语Module One Making a Reservation (预定座位)Section A: Words of Food and DrinksMain wordsOptional words- apple 苹果 - pear 梨 - orange 橙 - peach 桃子- strawberry 草莓 - grape 葡萄- banana 香蕉 - watermelon 西瓜- pineapple 菠萝- Elizabeth muskmelon伊丽莎白瓜- durian 榴莲 - mango 芒果- apricot 杏 - plum 梅子- cantaloupe 哈蜜瓜 - l

2、ychee 荔枝- lemon 柠檬 - cherry 樱桃- grapefruit 西柚 - longan 龙眼- nectarine 油桃 -kiwi 猕猴桃 Drills： -What fruit do you have? -We have apples. We have apples and pears. We have apples, pears and lemonsSection B: Everyday Conversation(W=Waiter/Waitress; C=Caller)W: Hello. This is Chinese Restaurant. May I help

3、you?C: Yes. Id like to reserve a table for tonight, please.W: Certainly, sir. For how many people, please?C: Six.W: At what time can we expect you?C: Oh, at 7:00 tonight.W: OK. A table for six at 7 tonight. May I have your name and telephone number, please?C: Sure. Its Jackie Chan and my number is 5

4、858598.W: Ive got it. Thank you.C: OK. See you tonight.W: See you tonight.Module Two Welcome (迎宾) Section A: Useful expressions1. Good morning/afternoon/evening, sir/madam!2. Welcome to our restaurant!3. Do you have a reservation?4. This way, please. /Follow me, please.5. Here we are.6. Be seated, p

5、lease.7. Im afraid that table is reserved.8. Would you mind sharing a table?Section B: Practical dialogues(HW=Head Waiter/Waitress; G=Guest)Dialogue 1(招呼客人入座)HW: Good afternoon, sir. Welcome to Chinese Restaurant.G: Thanks.HW: Do you have a reservation?G: No.HW: Well, how many persons (are there) in

6、 your party, please?G: Table for four, please.HW: Where would you prefer to sit?G: Well, by the window, please.HW: OK. Ill show you to your table. This way, please. (领到某个桌子前) Is this fine?G: OK. Thatll be fine.HW: Please take a seat, sir.G: Thanks.HW: A waiter/waitress will come to take your order.

7、Just a moment, please.Dialogue 2(客满时如何处理)HW: Good afternoon, sir. Welcome to Chinese Restaurant.G: Thanks.HW: Have you made a reservation?G: No.HW: Im sorry, sir. Were full now. Would you mind waiting for a while?G: How long shall we wait?HW: Just a while, sir.G: OK.HW: Thanks for your understanding

8、.Module Three Order-taking (点菜) (一) 询问是否可以点菜Section A: Words of food and drinksmain course 主菜special 特价菜chefs dish 拿手菜/例牌菜specialties 特色菜local snacks 地方(风味)小吃Sliced Chicken in Wine 香糟鸡片Black Mushroom Soup 香菇汤Section B: Useful expressions1. Heres the menu.2. Would you like to see the menu now?3. Woul

9、d you like to order now?4. May I take your order now?5. Are you ready to order now?6. Whats your specialty?7. Do you have todays special?8. Would you recommend todays chefs dish?9. These are seasonings.10. Well, I recommend all our dishes, but our special dishes for today are11. Very good choices, s

10、ir/madam. Would you like anything else?12. Could you recommend something?13. I think the chef should be able to make this. Ill check with him. Just a moment, please.Section C: Practical dialogues(W=Waiter/Waitress; G=Guest)W: Good afternoon, sir. Heres the menu. May I take your order now?G: Yes. But

11、 I dont know much about Chinese food. Whats your recommendation?W: Well, we have; and todays specials are Sliced Chicken in Wine, Black Mushroom Soup andG: OK. Id like Sliced Chicken in Wine and Black Mushroom Soup with this and this to follow.W: Certainly, sir. Would you like large or small portion

12、s?G: I think the small portions will be enough.W: Would you like rice with your meal?G: No, thanks.W: (Repeating the order) OK. Sliced Chicken in Wine and Black Mushroom Soup with and Thank you, sir. Just a moment, please.Module Four Order-taking (点菜) (二) 推荐特色菜Section A: Words of food and drinks1. s

13、tir-fried mushroom and cole 香菇油菜2. spicy hot tofu 麻辣豆腐3. deep-fried seasonal vegetables 干炸时蔬4. scrambled eggs with tomato 西红柿炒鸡蛋5. brown-sauced beef 酱香牛肉6. pork filet in hot chili oil 水煮肉片7. fried black tiger prawn 油焖草虾8. deep-fried butterfish 干炸小海昌Section B: Useful expressions1. Would you like to t

14、ry some hot food? 您想吃点辣菜吗？2. I would suggest crispy fried duck, our chefs dish. 我建议您点香酥鸭我们厨师的拿手菜。3. Its the specialty of our restaurant. 这是我们餐馆的特色菜。4. Special spicy chicken is our specialty. 怪味鸡是我们的特色菜。5. The steamed seasonal fresh fish is very good. 清蒸时鲜鱼挺好。6. We have sliced chicken soup, sour and

15、hot soup and seafood soup with seasonal vegetable. 我们有鸡片汤、酸辣汤和时蔬海鲜汤。7. We specialize in Shanxi food. 我们主营山西菜。8. We have pork shreds with fish seasoning, chicken cubes with chili peppers and so on. 我们有鱼香肉丝、辣子鸡丁等（菜）。Section C: Practical dialogues(W=Waiter/Waitress; G=Guest)W: Good evening, sir. Heres

16、the menu. May I take your order now?G: Yes. But I dont know much about Chinese food. Could you recommend something for us?W: Well, special spicy chicken is our specialty. Would you like to have a try?G: OK. Thatll be fine. Thanks.W: Youre welcome.Module Five Order-taking (点菜)(三) 介绍饮品Section A: Words

17、 of drinksBeverage 饮料1. Alcoholic drinks 酒类 Yellow Wine 黄酒 Liquor 白酒 Beer Wine Cocktails2. Soft drinks 软饮料 Spring/mineral Water 冰淇淋 Ice cream Coffee Juice Coca-Cola/ Coke Sprite Green Tea Black TeaSection B: Useful expressions1.Will you have some drinks?2.What would you like to drink？3.Would you lik

18、e coffee or tea?4.Fen wine tastes very good.5.We serve black tea, green tea and Puer tea. What will you choose?Section C: Practical dialogues (W=Waiter/Waitress; G=Guest) W: Good evening, sir. Will you have some drinks? G: Yes. But I dont know what to drink. Could you recommend something for us? W:

19、Sure, sir. What about Fen wine? It really tastes good. G: But I dont want any alcoholic drinks. Have you got any soft drinks? W: Yes. Weve got kinds of soft drinks. What about Chinese tea? G: Good idea!Module Six Order-serving (上菜) (一) 上菜、客人等得不耐烦时Section A: Words of food and drinks1. tender-fried ch

20、icken slices 滑炒鸡片2. stewed beef and potato 土豆烧牛肉3. sauted pork with pepper and chili 尖椒回锅肉4. meat balls in brown sauce 红烧丸子5. fried pork and potato slices 小炒肉土豆片6. Sauted green corn 清炒玉米粒Section B: Useful expressions上菜1. Your fried peanuts, sir.2. The roast duck is served, sir.3. Your fish is coming

21、.4. May I bring your rice now?5. Enjoy your drink!6. Take your time and enjoy it.7. Hope youll enjoy your dinner.客人等得不耐烦时1. Waiter, would you hurry up?2. Why is it taking so long?3. Sorry, this dish takes quite some time to prepare.4. Were short of help.5. Its our busiest time. But we are preparing

22、your food now.Section C: Practical dialogues(W=Waiter/Waitress; G=Guest)G: Waiter, I ordered my meal at least thirty minutes ago and it still hasnt come. Why is it taking so long? 服务员，我至少在30分钟前点的菜，到现在还没来。为什么要这么久？W: Im very sorry, sir. Ill check your order with the chef. 真对不起，先生。我会和主厨核对您点的菜。G: Please

23、 do any hurry up! Ive got an appointment in fifteen minutes. 请快一点！15分钟后我有个约会。W: Just a moment, please. Ill bring order at once. 请稍等。我马上为您上菜。(After a moment)W: Your meal, sir. Were very sorry for the delay. Please enjoy your lunch. 先生，您的菜。抱歉耽搁了。请享用您的午餐。Module Seven Order-serving (上菜) (二) 说明菜肴Section

24、A: Words of food and drinks1. wrap 打包2. decoration / / n. 装饰3. edible / adj. 可食用的4. taste / v. 尝起来；n. 味道5. sweet been sauce 甜面酱6. pancake / n. 薄煎饼7. traditional / dish 传统菜肴Section B: Useful expressions1. Sichuan food is spicy and hot. 川菜很辛辣。2. Cantonese food is a bit light. 粤菜偏清淡。 3. Beijing food is

25、 heavy and spicy. 京菜口味重、香料多。4. Shanghai food is a bit oily and sweet. 上海菜有点油重而且偏甜。5. This food is best while eaten hot. Please enjoy your meal. 这道菜趁热吃最好。请您慢慢享用。6. This leaf is for decoration only. Its not edible. 这叶子是用来做装饰的，不能吃。7. This is our traditional dish for the guest of honor. 这是我们为贵宾准备的传统菜肴。8

26、. Please wrap the Beijing duck in the pancake with the spring onion and the sweet bean sauce. 请将北京烤鸭同葱和甜面酱一起包在薄煎饼里。9. Please have a try, sir. Youll find the taste is good. 先生，请尝一口试试。您会发现味道很好。10. This is the complete course. If you would like anything else, please call me. 这是全部的菜。如果您还想要别的什么，请叫我。Secti

27、on C: Practical dialogues(W=Waiter/Waitress; G=Guest)G: Waiter, whats the name of this dish? 服务员，这是什么菜？W: Oh, its sauted pork with pepper and chili, a kind of Sichuan food. Its hot and spicy. 哦，这是尖椒回锅肉，川菜的一种。有点辣。Module Eight Order-serving (上菜) (三) 上错菜Section A: Words of food and drinks1. curry /5kQr

28、i/ n. 咖哩 e.g beef curry 咖喱牛肉2. bill / bil / n. 帐单3. mistake /mis5teik/ n. 错误4. apologize / E5pClEdVaiz / v. 道歉5. immediately / i 5mi:djEtli/ adv. 立即；马上6. crossoff 勾掉；划掉Section B: Useful expressions1. This is not what I asked for, Im afraid. 恐怕这不是我点的菜。2. We havent ordered this dish. 我们并没有点这道菜。3. Wait

29、er, I ordered the chicken curry but you gave me the beef curry. 服务员，我点的是咖喱鸡肉你却给我拿来了咖喱牛肉。4. Im very sorry, sir. There must have been some mistakes. 真是对不起，先生。一定是出了什么差错了。5. I do apologize for giving you the wrong dish. 很抱歉给您上错了菜。6. Oh, very sorry, sir. May I ask what you ordered again? 对不起，先生。能再问一下您点的是什么菜吗？7. Ill change it immediately for you. 我立即给您换去。8. Well cross it off the bill. 我们会在您的菜单上划掉这道菜的费用。Section C: Practical dialogues(W=Waiter/Waitress; G=Guest)G: Waiter, this isnt what I ordered