商务英语听说（第三版）L3 hotel check in.pptx

1、,Lesson 3,HotelCheck-in旅馆入住,Aims,Check in at the hotel;Ask questions to find out about the room and service at a hotel;Make reservations.,Check in at the hotelAs a customerThe name is Stewart.David Stewart.Im from America.I believe China National Chemicals Import and Export Corporation has reserved

2、a room for me.I reserved a single room yesterday.The name is Karl Joy.Please check if there is a single room available for me.I have reserved a room in the name of David Clark.Id like a room on the sunny side,please.What is the rate for a double room?,Language Skills,b.As a receptionistGood afternoo

3、n,sir.Can I help you?Have you made reservations?Good evening.Do you have a reservation?Will you please fill out the registration form?I will also need your passport if you dont mind.Would you please fill in this registration form with the name,address,nationality and method of payment?How would you

4、like to settle you Account?In cash or by credit card?The room rate for a double room is RMB 368 plus 15%service charge,not including breakfast.As a hotel policy,we require one days room charge as deposit for guests without a reservation.,Language Skills,Language Skills,2.Ask questions to find out ab

5、out the room and service at a hotelHow many restaurants are there in the hotel?Can I charge my meals to my account?At what time do you serve breakfast?Is there a discount for company booking?Does your hotel have a conference hall for large numbers of people?What number should I dial for room service

6、?,Language Skills,3.Make reservationsId like to book a double room with a bath from the morning of June 6 to the afternoon of June 10.Good morning.I call to reserve a single room for two weeks starting from October 1 to October 14.Id like to reserve a suite tonight.Id like to book a single room on t

7、he sunny side.All right.Ill take it.,Part A Sample Conversation,Notes:1.Do you have a reservation?您预定了吗？这是宾馆前台接待员在客人办理登记入住 时首先需要询问的。也可以说：Have you made reservations?make reservation v.phrase预订,How wise of you to make the reservationbeforehand.你真明智，提前订了机票。I want to make a reservation for a single room

8、.我想订一个单人房间。,3.I believe Sinochem Shandong corporation has reserved a room for me.我想中化集团山东公司已为我预订了一个 房间。译：我想诺基亚公司已为我们订了两个单人 间。我的名字是刘林。I believe Nokia has reserved two single rooms for us.The name is Liulin.,Sinochem Corporation:中国中化集团公司（简称“中化集团”）是国务院国资委监管的国有重 要骨干企业，是中国四大国家石油公司之一，已18次进入财富全球500强，2008年名

9、列第257位。,4.I will also need your passport if you dont mind.如果您不介意的话，我还需要您的护照。if you dont mind要是你不反对，要是你不介意 As for other dishes,Ill leave the choice to you if you dont mind.要是您不介意，其余的菜就请您代劳选择吧。Does your company give bonuses,if you dont mind my asking?如果您不介意的话，我想问一下，贵公司是否 有奖金?,译：如果您不介意的话，明天上午我们安排 您到我们工

10、厂参观。We will arrange for you to visit our factory tomorrow morning if you dont mind.or:If you dont mind,we will arrange for you to visit our factory tomorrow morning.,5.Can I charge my meals to my account?我可以把用餐记到我的账上吗？译：早餐免费。午餐和晚餐您可以记到账上。Breakfast is free.You can charge lunch and supper to your acco

11、unt.,6.reasonable price 合理的价格The price quoted has been closely calculated and israther reasonable and moderate.Transaction at thisprice is recommended.所报价格已经过精确计算，是合理适宜的。希望能就此价格达成交易。Considering the quality,I should say the price isreasonable.结合质量考虑，我认为这个价格是合理的。,7.Master card 万事达信用卡,8.settle the bill

12、/account?v.phrase 结帐Please settle your bill before leaving the hotel.离开旅馆前请先结帐。How do you wish to settle your account,sir,in cash orby credit card?先生，您愿意怎样付款，用现金还是信用卡?Please settle your account immediately.请立刻结清您的欠帐。,Part BListening,I.Listen and complete each of the following sentences.A:Reservation

13、 office.Can I help you?B:Yes.Id like to book a double room with a bath from the morning of June 6 to the afternoon ofJune 10.,A:Yes.We do have a double room _available_.B:What is the rate for a double room?A:Thats _110 dollars a night including breakfast.B:Does that include tax?A:No,it doesnt.,B:Wha

14、t services come with that?A:For 110 dollars,well provide you with a radio,a telephone,a television,major international newspapers delivered to your room every day and also some fruit.B:All right.Ill take it.,II.Repeat the sentence you hear on the tape.Are there any beds vacant?Can I have a double ro

15、om for tonight,please?I want a single room with a good view over the lake.If you have two single rooms,so much the better.Can I have my shoes polished here?,III.Write down the sentences you hear on the tape in full.Each will be read three times.If theres anything you need,just ring the reception.Chi

16、ldren under 12 are half price.Im afraid the hotel is full on those dates.Im sorry,were fully booked for that week.Im checking out today.Get me the bill,please.,IV.Listen to the short conversations and choose the best answer to each of the following questions.1.A:Id like a room on the sunny side,please.B:Just a moment.Let me check.What direction does the customer want the room to face?,a.eastb.west,d.north,c.south,2.A:Does your hotel have a conference hall for large numbers of people?B:Yes.We hav