酒店英语前厅部.docx

1、酒店英语前厅部Front Office EnglishWordsBanquet Hall宴会厅banquet hall宴会厅wedding party婚宴banquet宴会Front Desk前台Check in & check out登记入住及离店receptionist前台接待registration登记check in登记入住check out退房form表格contract合同signature签名passport护照nationality国籍visa签证identification身份证file档案reservation预定(n.)confirmation确认(n.)client客户

2、cancellation取消complain投诉(v.)change the room调房room type房型room status房间状态arrange安排in advance提前arrival到达departure离开off season淡季peak season旺季occupancy开房率brochure册子conference会议report报告Cashier English收银英语room rate房价tariff价目表coupon券account帐户bill账单post入账discount折扣complimentary免费guarantee担保interest利息income t

3、ax所得税currency货币coin硬币foreign exchange service外币兑换处dollar美元cash现金deposit定金check支票/核对credit card信用卡travelers cheque旅行支票invoice发票fill in填写 procedure程序Concierge礼宾部Parking lot停车场taxi出租车shuttle bus班车driveway车道limousine豪华轿车pillar柱子flag旗帜banner条幅poster海报canopy风雨棚Information desk问讯处bellboy行李生check the baggag

4、e寄存行李suitcase手提箱briefcase公文包valuables贵重品counter柜台luggage tag行李条luggage trolley行李车luggage room行李房newspaper报纸newspaper bag报纸袋umbrella雨伞revolving door旋转门 red carpet红地毯white gloves白手套lift/elevator电梯stairs楼梯corridor走廊escort陪同destination目的地shopping center商场/购物中心tourism旅游map地图supermarket超市lobby大堂 driver司机a

5、irport机场kilometer公里flight number航班号Mercedes-Benz奔驰railway station火车站highway公路single trip单程round trip往返pick up service接机服务train火车Bus Station汽车站reservation预定budget预算target目标overbook超额预定full name全名waiting list等候名单flight航班group团队nationality国籍pre-payment预付款service charge服务费commission佣金government tax政府税Se

6、rvice Center服务中心room service送餐服务menu菜单room service menu送餐菜单brunch早午餐hot water热水ice water冰水soft drink软饮lemon juice柠檬汁strawberry草莓grape葡萄mustard芥末soy sauce酱油sugar糖curry咖喱bacon咸肉dumpling饺子broccoli西兰花fried noodle炒面operator接线员turn down service夜床服务express service加快服务laundry洗衣call rate电话收费wake-up call叫醒电话I

7、DD国际直拨电话DDD国内直拨电话long distance call长途电话local call市话free call免费电话extension number分机号码walkie-talkie对讲机Hold the line别挂电话Replace the phone挂上电话receiver听筒message留言comment评论maintenance维修repair修理help帮助weather forecast天气预报Business Center商务中心stamp邮票mail邮寄envelop信封ticket service票务服务air ticket机票train ticket火车票c

8、opy复印scan扫描fax传真binding装订document文件playing card扑克牌computer电脑keyboard键盘mouse鼠标charger充电器broad band宽带Recreation Center康乐中心swimming pool游泳池swim ring游泳圈swimsuit游泳衣swim trunks游泳裤membership会员资格locker更衣柜sauna桑拿浴Gymnasium健身房treadmill跑步机Guest Relations Officer客户关系主任tableware餐具coffee spoon咖啡勺chopstick rack筷架f

9、ruit dish水果碟napkin餐巾banana香蕉lemon柠檬peach桃子afternoon tea下午茶breakfast早餐operation time营业时间frozen food冷冻食品wine list酒单cubic sugar方糖bookshelf书架dictionary字典whiteboard白板waiting hall候机厅welcome欢迎magazine杂志room房间room type房间类型presidential suite总统套房deluxe room豪华客房E-business room商务客房suite套房living/sitting room客厅be

10、droom卧室room status房态vacant空的quiet安静dirty肮脏equipment设备safety chain门链Fire Escape Plan消防疏散图switch开关adapter插线板printer打印机fax machine传真机bulb灯泡lamp shade灯罩stand lamp落地灯wall lamp壁灯porch lamp门厅灯table lamp台灯wall paper壁纸ceiling天花板window窗户curtain窗帘plant植物luggage rack行李架writing desk写字台bar counter吧台refrigerator冰箱

11、cable网线signal信号screen屏幕television电视satellite TV卫星电视multifunction TV多功能电视remote control遥控器bedside table床头柜sofa沙发chair椅子tea table茶几round table圆桌cabinet柜子alarm clock闹钟match火柴Mini bar迷你吧black tea红茶green tea绿茶coffee咖啡cream powder奶末white sugar白糖brown sugar黄糖opener开瓶器ice bucket冰桶water kettle热水壶stationery文具

12、calendar日历Service Directory服务指南brochure店册magazine杂志pencil铅笔ball pen圆珠笔jogging map慢跑地图note-pad paper便签纸folder文件夹bathroom浴室commodity日用品shower gel沐浴露body lotion润肤露shampoo洗发水bath salt浴盐bath foam泡泡浴露hair conditioner护发素soap香皂soap holder肥皂碟toothbrush牙刷toothpaste牙膏shaver剃须刀shaving cream剃须膏comb梳子nail file指甲锉

13、sewing kit针线包mineral water矿泉水tissue paper卫生纸cotton buds棉棒bathroom equipment浴室设备ashtray烟灰缸dustbin垃圾箱faucet水龙头mirror镜子scale地秤clothes line晾衣绳washbasin面盆washroom卫生间toilet bowl抽水马桶shower room淋浴房shower cap浴帽shower curtain浴帘bath towel浴巾bathtub浴缸bath mat防滑垫face towel面巾hand towel手巾drainage地漏stopper塞子wardrobe

14、衣橱shoe horn鞋拔shoe basket鞋篮closet壁橱laundry bag洗衣袋shopping bag购物袋ironing board熨衣板iron熨斗hanger衣架socks旅行袜bathrobe浴袍laundry List洗衣单blanket毛毯slipper拖鞋torch手电筒linen布草safety box保险柜床bedmattress床垫bed sheet 床单pillow case枕套duvet羽绒被pillow枕头mattress床垫bed cover被罩cushion靠垫quilt被子Others其它fire hydrant消火栓smoke detecto

15、r烟感器fire alarm火警fire extinguisher灭火器monitor监视器public area公共区域supervisor主管promote提升(v.)salary薪水first aid急救expensive昂贵的candle蜡烛mop拖把sick leave病假SentencesGreet the Guest迎接客人Goodmorning (afternoon,evening), sir (madam). 早上(下午、晚上)好，先生(夫人)。 Howdoyoudo?您好！(初次见面) Gladtomeetyou (again).很高兴(再次)见到您。G: Howareyo

16、u?您好吗？Staff: Fine, thanks.Andyou?好的，谢谢。您呢？ Welcometoourhotel.欢迎您到我们宾馆来.Deliver the Luggage运送行李Let me carry your luggage.让我来帮您拿行李。Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿行李吧。You maycan leave your

17、luggage in the Concierge.您可以把行李放在礼宾部。Would you like to check your luggage here?您要在这儿寄存行李吗？Dont worry, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。When you check out, please call number 6 and well help you with your luggage immediately.如果您要退房，请致电6，我们将马上帮您运送行李。Do you mind if I put your lugga

18、ge at here?我把您的行李放在这里好吗？Could you come down to the Bell Captains Desk with your luggage tag to pick up your bags?请您拿着行李牌，来行李部取您的包好吗?What does this parcel contain? 这个包裹里包的是什么东西？Do you mind if I put your luggage by the wardrobe？我把您的行李搁在衣柜旁边好吗？Here is your luggage, please check and see if its all right

19、.这是您的行李，请查看一下是不是对的。Ill send the luggage up by another lift.我乘另一部电梯把行李送上去。Just a minute, please. Ill bring a trolley cart. 请稍后。我去推一辆行礼车来Would you mind taking this handbag with you? 您介意自己拿着这个手提袋吗？Check in办理入住Do you have a reservation，Mr./Ms. xx. XX先生/女士，请问您有预订吗？May I know your departure date?请问您的离店日期是

20、哪天？How long will you stay in our hotel? 您将在我们饭店住多久？When did you make the reservation? 您什么时候预订的？Please sign at the bottom on the right hand side. 请在右下角签名。Im afraid that your room is not quite ready yet. Would you mind waiting, please? 您要的房间恐怕还没完全准备好。您介意等一会儿吗？What kind of room would you prefer? 您想要什么样

21、的房间？We offer special rates for your company, sir. For a single room, there is a 15% discount. 我们酒店为贵公司提供特价，先生。单人房可以打折。May I get your passport, please?请问可以出示您的护照吗？You booked a deluxe queen bed room on smoking floor for 2 nights from 11th Nov to 13th Nov., is it all right?您预订了一个从11月11日到13日两个房晚，吸烟的豪华大床

22、房，对吗？May I get your name card，please?请出示您的名片好吗？Yourroomcharge willbepaidbyyour companywhiletheothersshouldbeatyourexpense.您的房费将由公司支付，而杂费则应由您自己付。 Ill show you to your room, this way, please.我会领您去您的房间，这边请。If you check out after 12:00 noon, there will be an extra charge added to your bill.中午12点以后退房者另外加

23、费。Make a call拨打电话Please dial 2 before the room number you would like to.请在您要拨打的房号前加拨2。Please dial 9 before the telephone number you would like to.请在您要拨打的电话号码前加拨9。You can make a long distance call from your room.您可以从您房间里打长途电话。You can make an outline in the Business Center.您可以在商务中心拨打外线。Please hold the

24、 line; Ill put you through in a minute.请拿好电话，马上就可以为你接通。Laundry Service洗衣服务Will you please fill in this laundry form? 请你将这张洗衣单填写一下好吗？If you have any laundry，please just leave it in the laundry bag in the wardrobe如果您有衣服要洗，请放在壁柜里面的洗衣袋里。Please leave your laundry in the laundry bag in the wardrobe.请把要洗的东

25、西放在衣柜中的洗衣袋中。Thehotelprovidesfreeshoeshiningserviceforitsguests. 酒店为住店客人提供免费擦鞋服务。 Well take it back and clean it again.我们会重新收回再洗一遍。Well check if your laundry has come back yet.我们去检查一下您的衣物是否已经送还。Recreation Center Service康乐中心服务Smoking is not allowed in the gym.健身房内禁止吸烟。The children can not enter the gy

26、m.儿童不可进入健身房。Shoes, underwears and make up are not allowed in the swimming pool. 禁止穿着内衣，皮鞋，或涂抹化妆品后进入游泳池。The swimming pools constant temperature is 28. 游泳池的恒温是28The swimming pools length is 18 meters and the width is 16 meters. 游泳池长18米，宽16米Please put on your swimming cap when you swim. 游泳时请您戴上泳帽。Business Center Service商务中心服务How many copies would you like? 您需要复印多少份？Canyoutell meyourfaxnumber? 请您告诉我您的传真号码好吗？ The paper is jammed. 纸卡了。Its out of ink. 没墨了。Your original is not very clear. I cant guarantee the copy will be good. 您的原件不太清晰，我不能保证复印件的效果很好。Ill call you as soon as the machin